The Fresh Chile Company Reviews

Name: The Fresh Chile Company
Address: 320 E. Wyatt Dr. STE C, Las Cruces
Rating: 4.84

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend The Fresh Chile Company

Visit Website

Phone:

5758008284

Email:

service@freshchileco.com

Location:

320 E. Wyatt Dr. STE C
Las Cruces
88001

Write Your review

Tell us how The Fresh Chile Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Fresh Chile Company 5 star review on 22nd April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the medium hot, the chilies were mild.”

Helpful Report

Posted 3 years ago

“I was very unhappy with the papas salsa. I think there was too many tomatoes, and no chile flavor. I won’t buy that again. Sorry”

Helpful Report

Posted 3 years ago

“Excellent customer service and all the products are amazing.. I am addicted... great job everyone at FCC”

Helpful Report

Posted 3 years ago

“To whom it may concern; All due respect, but I am disappointed on the size of fresh hatch green chiles. There were only several 5 inch long chilies within my order...definitely not what I was expecting to roast. The rest were between half an inch to 4 inches. Turns out I learned to make some Ristras out of em...lol We shall see what the amounts to later.”

Helpful Report

Posted 3 years ago

“Ordered fresh peppers and they arrived rotten and leaking, NO PACKAGING, just thrown in a box! Put them all in the garbage. Was told “ you didn’t choose faster delivery!”

Helpful Report

Posted 3 years ago

“Placed a pre-order in July. Finally arrived in October. I was really excited after waiting so long. I was terribly disappointed in what was shipped. Tamales were some of the most tasteless I've ever experienced. I can get artisan handmade and delivered same day that taste better at 1/2 the price. The chile rellanos had fair flavor but pretty small and little filling. I'll buy local and fresh from now on. Homemade, same day delivery, still warm when delivered and less than 1/2 the price.”

Helpful Report

Posted 3 years ago

“Purchased Green chilie previously loved it. THIS BATCH is really BIG CHUJKS and not the consistency as before HATE it. Have second thoughs if I will order again”

Helpful Report

Posted 3 years ago

“Took two months to get my order and only after numerous messages requesting status on my part. Even after giving TFCC my correct address, which they claim I originally gave an incorrect one,(I dispute that) they still used an incorrect address and eventually I had to go to FedEx to get the chilies. I will never use them again”

Helpful Report

Posted 3 years ago

“My order took 2 1/2 months to be delivered to me. I was given a lot of run around about where it was.I will never order from there again and would not recommend it to anyone else. Very disappointed in the service.”

Helpful Report

Posted 3 years ago

“Would love to buy if you would list the size of the jar you're trying to sell.”

Helpful Report

Posted 3 years ago

“After ordering fresh green chile from other websites, I doubt that the order will come from The Fresh Chile Company again. Since the shipment is perishable and the money was spent on the product, it should most certainly have been shipped 2-day express but instead was shipped via FedEx ground delivery. As a result, it took 7 days to receive the box and most of the chilies had turned red. That is the reason for the poor quality rating.”

Helpful Report

Posted 3 years ago

“I was not impressed at all. I have had Hatch chile when I lived near Hatch and this was not even hot. I purchased the hot and was let down. I will never order again.”

Helpful Report

Posted 3 years ago

“I never received my order”

Helpful Report

Posted 3 years ago

“I placed an order and never received it. I contacted the company for help and although they did try, I still never received my order and was just told it was stuck in the mail. I ended up canceling all and did ask to be taken off your mailing lists, but I now received a request for a review. This shows you don’t really know or care. Thank you”

Helpful Report

Posted 3 years ago

“It didn't look anything like it did in the video on face book. Looked terrible nasty. I could only bring myself to taste a little of the green chili, Nasty! Opened the red and green mix looked to bad to even taste it. Sent it home with my son in law and grandson. They threw it away it looked so awful. What a waste of 25 bucks with sales tax and shipping.”

Helpful Report

Posted 3 years ago

Hi Gary! We are sorry to hear you didn't like the chile. The chile we use in our advertisements is a jar straight from the same batch that we send to customers. Go ahead and message us and we can talk more about our 100% customer satisfaction guarantee.

Posted 3 years ago

“The product never got here”

Helpful Report

Posted 4 years ago

Hi, David! I know we spent a lot of time together discussing your order, filing a missing package claim with USPS, and doing our best to help them get your order to you in Thailand. I do apologize that we couldn't succeed in making that international delivery happen and am glad that you could accept a full refund for your order and our apologies that it was not possible for us to get chile to you at this time. I do hope you can check us out again when you are in the States and able to purchase from us a little closer to NM!

Posted 3 years ago

“Not very happy...purchase was made almost 2 weeks ago and the only status I have had is that it is being processed. You need to do better. Thinking of canceling the order.”

Helpful Report

Posted 4 years ago

Hi, Eileen! Looking at our records, I can see that you ordered May 12 and that your order was shipped 4 days later. I do apologize that we could not get it out the door sooner, but we are recently undergoing a lot with the COVID-19 Crises. To keep up with orders, we have hired more employees for our shipping department and doing our best to train them with care and keep our work environment safe. Still, it takes them time to learn and to get the job done right, so we are trying to be patient even with ourselves while we ramp up our fulfillment speed so we can get orders out the door ASAP! We are trying to communicate with customers in their order confirmation so that they know to expect a little longer wait for their orders, and I apologize that we didn't convey this clearly to you. My hope is that in any future orders, you will find our fulfillment time greatly improved!

Posted 3 years ago

“Very misleading. Makes you think your getting hatch green chilis when actually you’re not.”

Helpful Report

Posted 4 years ago

Hi, Michael! We absolutely ONLY ever use Hatch chiles! I can't understand why you would think otherwise, but we would love to hear back from you as to this misconception so we can clear that up. We are devoted to our Hatch chiles and wouldn't dream of using any other peppers in our products!

Posted 3 years ago

“Disappointed- underwhelmed- tasteless. The "fresh" red chili sauce was void of taste- runny, useless and any bottled hot sauce is far superior. The red and green chili sauce tastes like soap. I haven't tried the dried posole - but given how lackluster the chili sauce was- I may just toss it. I spent $65 and should have donated it to charity in this time of need. It was a complete waste of my money!!!!”

Helpful Report

Posted 4 years ago

Hi, Karen, Thank you for taking the time to give us some feedback. We value the opinion of each and every customer. We stand by our products and offer a 100% Satisfaction Guarantee, no questions asked. We will be reaching out to you about a full refund. We are greatly disappointed to hear that the sauces are not what you were looking for. I do hope you'll give the posole a try, as it is cultivated by a 3rd generation farmer in New Mexico who takes great care of his crops and excels at creating an excellent posole.

Posted 4 years ago

“I have not received my purchase yet.”

Helpful Report

Posted 4 years ago

Hi, Scheherazade! Thank you for getting in touch with us so we could sleuth out what went wrong with your order. I see a re-shipment is arriving tomorrow. Please come back and let us know what you thought of our products when you've had a chance to try them!

Posted 4 years ago

The Fresh Chile Company is rated 4.8 based on 5,512 reviews