The Fresh Chile Company Reviews

Name: The Fresh Chile Company
Address: 320 E. Wyatt Dr. STE C, Las Cruces
Rating: 4.84

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend The Fresh Chile Company

Visit Website

Phone:

5758008284

Email:

service@freshchileco.com

Location:

320 E. Wyatt Dr. STE C
Las Cruces
88001

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The Fresh Chile Company 5 star review on 22nd April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not yet received fresh peppers. Hope they are not going around in some hot UPS truck all this time. Have not yet rreceived my order before that one.”

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Posted 3 years ago

“The Red/Green tasted great but was too acidic for me.”

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Posted 3 years ago

“I ordered mild,which I got, but it was still way to hot for my enjoyment.”

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Posted 3 years ago

“The salsas I purchased were ok, not anything special. I am not interested in ordering more.”

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Posted 3 years ago

“Just opened the mild salsa and it was wayyyyyy too hot for me.”

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Posted 3 years ago

“Overall it was okay.”

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Posted 3 years ago

“It would help your online shoppers if you would improve your website. I thought I was ordering 3 jars and apparently I only ordered 1. What a disappointment to discover I had only ordered 1 after waiting over a week ☹️”

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Posted 3 years ago

“Your sauces are fantastic but your delivery lacks promptness. I attempted to order fresh chili last year and gave up waiting. Ended up canceling my order. This year I ordered the dry chili powder for my daughter-in-law in MA and placed an order for me in WA, 8+ items. She got her item but I never did. Called and found my order was never completed. It was rectified by customer service. Still charged for shipping.”

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Posted 3 years ago

“I wish the green chile was just green chile without garlic, lime and seasoning. The label says pure green chile roast which is what inspired my order. Upon closer inspection on the website you did list the ingredients, but I failed to see that before ordering. I see you do offer raw, unroasted chiles which is a decent option, but I would prefer an option to purchase roasted peeled green chile with no additions. The Abuela's is quite good, the red chile sauce is a bit bland. I would give 3.5 if it was an option. I do like knowing the variety of green chiles that you all use (Sandia, Big Jim etc.), not many places list this and as such I am always concerned that when I purchase Hatch Green Chile it really isn't. I will likely be a customer again, but would spend big money if I could just fill my freezer with fresh roasted and peeled green chile of the variety of my choosing.”

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Posted 3 years ago

“Looking forward to trying some more recipes with the chile. I made pork green chile from the online recipe but was disappointed. The pasole seasoning was way too salty for my taste. Green chile had good flavor straight out of the jar so will give it another chance. I had some sausage and hamburger fried up so I made chile Colorado with the red that turned out ok but it sure I’m willing to spend that to have an easy red chile recipe.”

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Posted 3 years ago

“Good flavor but too many stems. We tried two jars Green (hot) red and green ( mild) and they had a lot of stems. The third jar of red didn’t seem to have any.”

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Posted 3 years ago

“Did not like the red chile sauce. Well prepared I'm sure, but not my kind of product. The red/green combo is OK, flavor is good, but the heat level (even the "extra hot" version) was not at all impressive. I've got two jars left (one combo, one green, both "hot") and I'll use them, but doubt I will re-order.”

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Posted 3 years ago

“waiting for my chile, maybe today according to FED EX”

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Posted 3 years ago

“ordered medium by mistake should have ordered mild medium to hot for me”

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Posted 3 years ago

“My order shipped quickly but then FedEx dropped the ball. It’s going on 2 weeks and I still have not yet received my order.”

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Posted 3 years ago

Hi Valerie! We apologize for the wait with your order. I can see in our system that the order was delivered. I hope it made it to you!

Posted 3 years ago

“Was excited to receive, but won't reorder. I get much better salsas locally. Disappointed.”

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Posted 3 years ago

We are sorry to hear that, Rita! We are very proud of our products and want our customers to feel the same way as well. That is why we offer a 100% customer satisfaction guarantee or your money back. So go ahead and contact us and we would be more than happy to talk about this guarantee!

Posted 3 years ago

“email updates provided frequently”

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Posted 3 years ago

Hi Kathy! Thank you for taking the time to leave a review. We are glad to hear that we kept you updated with the order. I can see that you left a three-star review--would you be willing to email us? We would love to chat about how we could have made your experience better.

Posted 3 years ago

“Chile seemed a little old.😕”

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Posted 3 years ago

Hi Susan! We are so sorry that you feel that way. Our chile is guaranteed fresh until the expiration date printed on your jar. Please know that we stand by 100% customer satisfaction with our products so please send us a message and we would be happy to chat more!

Posted 3 years ago

“Order was pretty screwed up at first after talking in person over phone ordering and paying.then couple days later changed order on their behalf,then order not shipped yet for week and half.then the address has a fault next then allmost three weeks later finally gets shipped.love the stuff but contemplating being a returning customer from all this.”

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Posted 3 years ago

Hi Robert! Thank you for taking the time the leave us a review. We apologize for the mix-ups with your order. We rarely have trouble shipping orders but it seems like "when it rains, it pours" is the perfect way to describe your situation. We hope that you're willing to give us another try!

Posted 3 years ago

“We tried the multi pack Red, Green & Mixed. We tried the green first and it was good. A little spicy which helped give it some character. Next we tried the red and it is pretty good. The only thing that stands out is the very bright red color. Lastly, the mixed red/green was the best of the pack. Which isn’t a glowing review. It’s a good middle of the road salsa.”

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Posted 3 years ago

Hi there! We are sorry to hear you didn't like the chile as much as you hoped to. We do stand by our products 100% and hope that our customers love them as much as we do. Please go ahead and message us and we'd love to chat more about how to take care of you!

Posted 3 years ago

The Fresh Chile Company is rated 4.8 based on 5,512 reviews