Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Frost Nyc Reviews

4.4 Rating 1,711 Reviews

86 %

of reviewers recommend Frost Nyc

Company Reviews

Product Reviews

4.4

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

2127307879

Write Your review

Tell us how Frost Nyc made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Frost Nyc 5 star review on 13th March 2024

Frost Nyc 5 star review on 30th January 2024

Frost Nyc 5 star review on 30th January 2024

Frost Nyc 5 star review on 17th July 2020

Frost Nyc 5 star review on 14th June 2020

Frost Nyc 5 star review on 8th February 2020

Frost Nyc 5 star review on 9th January 2020

51

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst buying experience ever!! Beware of Incompetent workers with very poor phone etiquette! I’ve been in sales for over 29yrs and would never talk to a customer wether spending $1 or $1000 the way I was spoken to. That’s sales 101 but I’m guessing you get what you pay for when it comes to sales Associates! Everyone is a phone gangster there telling me to, oh well cancel your order and don’t buy from us anymore!! Who says that?!?! You need to understand people’s problem or issues and try to Resolve them with kindness and patience. I’m hoping the owner takes time to review his company’s reviews if I would have read half of them they would have never gotten my business. Like I said the worst!”

Posted 3 years ago

“My first experience with purchasing a ring from you guys wasn't a good one I ordered one ring they sent out another type of ring when I called customer service to inform them they told me the ring I originally ordered was out of stock so they sent me out what they wanted me to have. Which was the wrong thing to do. I asked to speak to a supervisor and was told they all went to a jewelry convention. So I was very displeased and unsatisfied with the service that I was rendered and it was also my boyfriend's birthday and I had nothing to give him. I return the ring to pick out another 1 to be charged additional price”

Posted 5 years ago

“Nice men bracelet, looks very nice on his wrist.”

Posted 3 years ago

“Got my self i Cuban chain an it turned out nice”

Posted 3 years ago

“Still haven't received my order, its been over 2months”

Posted 3 years ago

“The chain I bought it irritates my neck , Can I return it?”

Posted 3 years ago

“Bought chain and cross was very happy when it arrived. Looks beautiful and have had comments on it. Will buy from Frost NYC again already looking at bracelets”

Posted 3 years ago

“Excellent experience! Great service! I initially received the wrong size bracelet, called and talked to Christine? And she was very courteous and assuring. I returned that one and received the right size one promptly. ThanQ!!”

Posted 3 years ago

“I bought the big lion head 10k, I had some authenticity issues! But I have since spoke to one of the NYC customer service representatives and she told me they are going to make it right! So far it’s been about a week and I have yet to hear back from them so I will let you guys know how it goes. And see if they make it RIGHT... really I had a horrible experience with my Jewelry so far but I hope and will pray it was all a misunderstanding... Will keep you updated 10/30/2019 Sebastian Cerda”

Posted 4 years ago

We do apologize that you are not happy with our service. After looking further into your order we see that we contacted you and advised that acid testing is not the correct way to test for gold purity and those that use that method are normally not a legitimate or reputable jewelry store. The correct way to test for gold purity is using an electric gun that will advise the purity of the gold which in your case is 10K and it will appear to be 41.7% purity and can be done at any legitimate jewelry repair shop, gold smith or jewelry appraisal company. We have also advised that as we do appreciate you as a customer we would let you exchange the items. We have contacted you multiple times via phone and email to assist you with the exchange and have not received a response. We would appreciate if you could please reach out to us to make this right by you as customer service is our number one priority. You may contact us at 888-485-1061. Sales Manager

Posted 4 years ago

“If there was anyway to give No Stars, then I would. This business is absolutely RIDICULOUS. So I ordered their herringbone necklace for $200 (a total waste of my money) and when it finally did come, it was way too small. Now, I wouldn’t have been so upset if the picture wasn’t so misleading. The picture of the product was far larger than what I received. So, after numerous attempts, I got a hold of them. When I did, I told them the situation, and told them that I wanted my $200 back, but the person on the other line kept attempting to sell me another product. I was already annoyed, and this didn’t help. So, the person told me that they would send me an email on how to send the necklace back. Three days later, they sent the email, and I sent it back to them. It took around a week for them to even get it back, and when they did, I had to call them to question when the refund would be processed. So they told me it would take almost a week. So, I waited, and waited, and waited. I called them again around two weeks later, and they told me the refund would be back on my card by Monday or Tuesday. So, I waited again, and still NOTHING. so I waited until Saturday, and called them again. They told me the money would take three days to get my refund. I waited FOR THE MILLIONTH TIME! And finally got sick of it. Then; every time I called, they wouldn’t answer! This aggravated me to the point of no going back. So, I finally emailed them, and then they sent a message saying my refund was back on my card. But when I checked, NOTHING WAS THERE. then I contacted them again last night, and finally it’s back on my card. So after all of this, I can officially say FrostNYC is the worst jewelry market out there. I regret ever even witnessing their website. Please take all of this into consideration before you spend your hard earned money on this fraud.”

Posted 5 years ago

“Ordered 2 pendants w/ chains and 2 gold nugget rings. The rings were great but I did not receive the correct pendants and I would not recommend anyone order from here. You’d probably be better off going in person. Also a thing I noticed after I bought the jewelry is that the photos they post on their website are clearly photoshopped pictures of the jewelry on some model and the reuse the same background for their jewelry photos so that’s probably why they aren’t reliable with delivering the product you see in the pictures. DO NOT ORDER FROM HERE ITS A WASTE OF TIME. A small update; their jewelry is cheap and flimsy. DO NOT ORDER FROM HERE if there is one review you should listen to it’s this one. This is a shady company hidden behind countless good reviews that don’t actually review anything. There are various complaints other than mine of people not receiving the correct items. Seem like this company does not care about its service and would rather just take your money and send you some cheap substitute with the hope you don’t say anything.”

Posted 5 years ago

“They gold turn and you don’t get the items u order for”

Posted 3 years ago

“First, they got my order wrong ,sent me the wrong pendant, 2nd I just tried the chain on and the clasp broke so I cant wear it now. I will not be shopping with frost again.”

Posted 3 years ago

“My fiance loved the cuban link & bracelet He just wished the chain was longer and the bracelet needs to b takin in. But over HE IS VERY SATISFIED”

Posted 3 years ago

“I paid 800.00 for a tiny chain. Fisrt off it took forever to receive. Then I wanted to add hearts on the ends of it so I called to inform them before my chain went into production and they ignored my request. I also wanted to upgrade this baby size chain and their customer service rep said she upgraded it which was a dam lie. Then when I received it and complained they told me to send in pictures and I never heard back from them. I called a couple times and got the run around. so now I'm stuck with this small ass chain. ###Buyer beware###.”

Posted 3 years ago

“The necklace was very small. I sent it back and now they don't want to refund my money and the girl that answer is very rude never will I do business with this place again”

Posted 3 years ago

“Real gold! Great price!!! 20 in might be a little short but great deal!”

Posted 3 years ago

“I got a solid 10k Cuban link chain. It’s beautiful and you can feel that it’s an investment. I’m very happy.”

Frost Nyc 5 star review on 19th January 2019

Posted 5 years ago

“When I received my chain in the mail, I put it on for about 30 minutes, removed it to put away and the clasp broke apart after my first time removing it. I HAD THE CHAIN FOR 45 MINUTES UNTIL THE CLASP BROKE. I went to another retailer to repair the clasp because i didn’t want the same low quality clasp. I am very unsatisfied and it’s sad because I wanted to shop with you again until my chain broke within the hour of receiving it. If you as a company want my business I will need some type of compensation for the inconvenience and poor craftsmanship.”

Posted 5 years ago

We have reached out to the customer numerous times via phone and email to assist the customer with this issue and never received a response. We offer lifetime maintenance on all of our jewelry at no additional cost to our customers. We can be reached at 888-485-1061 if there are any further questions or concerns.

Posted 5 years ago

“I received my order on time it was just what I expected”

Frost Nyc 5 star review on 6th June 2017

Posted 6 years ago

«
1
2
3
4
5
»

Frost Nyc is rated 4.4 based on 1,711 reviews