Frost Nyc Reviews

4.4 Rating 1,711 Reviews
86 %
of reviewers recommend Frost Nyc
4.4
Based on 1,711 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
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Phone:

2127307879

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Bought chain and cross was very happy when it arrived. Looks beautiful and have had comments on it. Will buy from Frost NYC again already looking at bracelets
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Posted 3 years ago
The chain was exactly what I ordered.. shipping was fast...
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Posted 3 years ago
I'm very pleased with the quality of my purchase. I will continue to shop at Frost NYC!
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Posted 3 years ago
My chain popped within a month and I only wore it twice since I brought it I was very disappointed
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Posted 3 years ago
Wonderful experience highly recommend chain is beautiful and high-quality
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Posted 3 years ago
I have ordered 2 items in the past and the items are phenomenal. I seem to be having a problem with a delay on my current order. I have called several times and I understand there is a delay but this just seems to go on and on. As I love the jewelry, and past service, I gave 5 stars. I would really really appreciate it though if I could an email or call or message of when my item will be shipped. #41916
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Posted 3 years ago
I paid 800.00 for a tiny chain. Fisrt off it took forever to receive. Then I wanted to add hearts on the ends of it so I called to inform them before my chain went into production and they ignored my request. I also wanted to upgrade this baby size chain and their customer service rep said she upgraded it which was a dam lie. Then when I received it and complained they told me to send in pictures and I never heard back from them. I called a couple times and got the run around. so now I'm stuck with this small ass chain. ###Buyer beware###.
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Posted 3 years ago
The necklace was very small. I sent it back and now they don't want to refund my money and the girl that answer is very rude never will I do business with this place again
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Posted 3 years ago
Real gold! Great price!!! 20 in might be a little short but great deal!
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Posted 3 years ago
Excellent quality
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Posted 3 years ago
Online when you make most purchases you can't click the second size bigger because my original purchase i wanted 9mm and it supposedly stated that it was until I received it and it came a size 8mm
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Posted 3 years ago
Great customer service. Customer service was polite and friendly. They were very helpful when the wrong chain was delivered and guide us through the process of returning it and getting the correct chains as quickly as possible.
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Posted 3 years ago
Service is outstanding and I would recommend this company to any one that is looking for a good deal jewelry store in most city can not match the price or quality I am totally satisfy they put a smile on my face and I can not stop looking at my item I got
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Posted 3 years ago
I absolutely love my diamond cut Cuban link chain! It's truly stunning. This company offers the best prices! I would def buy again when I'm in need of more gold! Thank you Frost NYC!!!
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Posted 3 years ago
The overall quality of the jewelry was very poor. It looks very cheap in person. I returned it two weeks ago, and still waiting for my refund.
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Posted 3 years ago
Ordered a bracelet was told it was on back order after i contacted them on why the delay , then was told i would receive a discount and never did ... poor customer service but nice bracelet once i received it
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Posted 3 years ago
I am very satisfied with my Puff Gucci link bracelet. Thank you I'll be ordering the matching chain soon.☝️😷👨‍👩‍👧‍👦🗽
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Posted 3 years ago
Yes my husband love his chain.. thank you so much..
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Posted 3 years ago
I brought my first real watch from Frost. I am very happy with it and the quick service I received.
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Posted 3 years ago
Worst buying experience ever!! Beware of Incompetent workers with very poor phone etiquette! I’ve been in sales for over 29yrs and would never talk to a customer wether spending $1 or $1000 the way I was spoken to. That’s sales 101 but I’m guessing you get what you pay for when it comes to sales Associates! Everyone is a phone gangster there telling me to, oh well cancel your order and don’t buy from us anymore!! Who says that?!?! You need to understand people’s problem or issues and try to Resolve them with kindness and patience. I’m hoping the owner takes time to review his company’s reviews if I would have read half of them they would have never gotten my business. Like I said the worst!
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Posted 3 years ago
Frost Nyc is rated 4.4 based on 1,711 reviews