Frost Nyc Reviews

4.4 Rating 1,711 Reviews
86 %
of reviewers recommend Frost Nyc
4.4
Based on 1,711 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
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2127307879

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Nice quality pieces.. would definitely do business with Frost again!
Frost Nyc 5 star review on 9th January 2020
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Posted 4 years ago
This company sucks! The jewelry looks good on their website but when you get it, it looks nothing like what you ordered. It look fake and cheap!!! Also when I returned my merchandise for a refund they lost it and tried to say I didnt send it back but I was smart and sent it back fed-ex express with a signature required so I had proof they received it. I had to file a Better Business Bureau report in order to settle my account. Still waiting for it to settle. Hoping I dont have to file another report in order for them to follow through on what they said they would do. DO NOT PURCHASE FROM THIS COMPANY!!
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Posted 4 years ago
Hi Hiawatha, We do apologize for any inconvenience that may have occurred when you decided to return the item. We would like to mention that all of our items are 100% real gold and we guarantee our products. We also make sure to provide not just the weight but the measurements in the description of each item so ensure our customers are completely aware of what exactly they are purchasing. We show that your return has been received and processed. If you have any further questions or concerns feel free to contact us at 888-485-1061. Sales Manager
Posted 4 years ago
Sweet dood 🤙
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Posted 4 years ago
Its okay but i just found out i paid too much for my chain. Other than that everything is nice.
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Posted 4 years ago
Quick and easy process. I got exactly what I wanted in a short time frame!
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Posted 4 years ago
Customer service is excellent...my chain was misplaced by the carrier and Authur and his team replaced it for me...Respect to the Frost NYC Team
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Posted 4 years ago
I swear to god on my mother they owe me a chain I ordered two I can send my order number smh bad company they should have known I hope frost see these an go over my order an notice they never sent me my second chain I was so frustrated I didn’t make a dispute
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Posted 4 years ago
Hi Kiba, We do apologize for any inconvenience you may have experienced. We have attempted to contact you via email and telephone multiple times with no success to help resolve any issues you may have regarding your order. Please contact us at 888-485-1061 so we may further assist you. Sales Manager
Posted 4 years ago
Quality Jewelry. I purchased multiple items. Everything was better than expected.
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Posted 4 years ago
I bought a chain from them went to have it appraised they put a magnet to it and it has a slight pull to it was told it could just be a impurity in the gold but it diminishes the value of the chain will not buy no more from them
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Posted 4 years ago
Hi Adam, We do apologize you were not happy with our service. We have attempted to reach out to you via email and phone multiple times with no success. A magnet test is not a legitimate way of testing for the purity of gold. We advise you to take the chain to a legitimate jewelry appraisal shop that will test the chain with an electric gold tester gun and confirm the purity of the gold. As you purchased a 14K chain the purity will measure 58.5%. Please note this is the only way to test for gold purity and any legitimate jewelry appraisal, repair or gold smith shop will know this. If you have any questions feel free to contact us. 888-485-1061 Thanks, Sales Manager
Posted 4 years ago
Frost NYC has provided me with excellent customer service. There was a delivery issues that was resolved and I'm very pleased with the customer service I have received from Nick. I cannot wait till my package is redelivered and this time I will be home in order to receive the package. Thank you
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Posted 4 years ago
Extremely disappointed in what I received. The product looked NOTHING like the picture. The "gold" was a very fake looking yellow color (I WILL be having it tested). Thouroughly disappointed.
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Posted 4 years ago
Hi Melanie, We do apologize you were not satisfied with our service, we have attempted to contact you multiple times in order to help with any issues you may have had and have not received a response. Please be assured that all of our jewelry are 100% real gold and you are able to take it to be tested at any legitimate jewelry appraisal shop and they will confirm it is real gold. If you can please contact us so we may further assist you we would greatly appreciate it as customer service is our number one priorities. Our number is 888-485-1061. Sales Manager
Posted 4 years ago
The best in the business
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Posted 4 years ago
My boyfriend loves his Miami Cuban links chain but I bought it too short....
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Posted 4 years ago
Great material!
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Posted 4 years ago
Bought a Miami cuban 7.5mm hollow 10k 24in. Chain $1600 looks nice but super light. The picture on website is alot larger then what the actual product is. Ask for an appraisal with my purchase but didn't get one so customer service is ok. Make sure you know exactly what you want before you purchase otherwise you'll be upgrading and wasting your time and money.
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Posted 4 years ago
Gracias por todo
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Posted 4 years ago
I had a great experience!
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Posted 4 years ago
Tried to give them a chance to fix a issue i had with my order. They seem not to care about their customers.
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Posted 4 years ago
Great quality, fast shipping, was exactly as I expected.
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Posted 4 years ago
Initial issues were completely resolved and we are happy campers. Received watch today and it is absolutely beautiful and in excellent working condition. Staff has worked over and above the call to get our issue resolved and for that they should be rewarded. Both the sales staff and management was involved in the resolution of our unfortunate issue and both were very professional and motivated to bring our purchase to a successful conclusion.
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Posted 4 years ago
Frost Nyc is rated 4.4 based on 1,711 reviews