Furna Reviews

Name: Furna
Address: 86-90 Paul Street, London
Rating: 4.64

4.6 Rating 120 Reviews

92 %

of reviewers recommend Furna

4.6

Based on 120 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

contact@furna.co.uk

Location:

86-90 Paul Street
London
EC2A 4NE

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Furna 5 star review on 30th November 2021

Anonymous

Steve Laden

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have Furna desk for two years now and that was one of the best purchases I have made.”

Helpful Report

Posted 10 months ago

“Hi. The desk is good quality and the fact it goes down to circa 66cm makes it ideal for the more vertically challenged. A week in and no complaints. It is worth taking a few steps back when assembling because like most of the beasts there is a bit of knack to it. Pleased with purchase and good comms. The courier was another story but furna worked to get that back on track.”

Helpful Report

Posted 2 years ago

“Great quality desk, fast delivery and easily assembled. Very happy customer and would definitely recommend this desk and company to others.”

Helpful Report

Posted 2 years ago

“Had a friend recommend this desk to me. Was a bit hesitant due to the price range. Did some further research with the Furna desk as a benchmark. What I found online did not look as good, had doubts on the engineering parts longer term, and/or they did not do very well on Trustpilot. The Furna has a chat option and they are quite responsive (even in weekends and after work hours). The desk arrived well, professionally packaged. Had it set up in about one hour. It is as strong and stable as I had hoped for. And I should had done this investment much earlier. In the beginning, you would likely need to get used to standing for 'long' periods. I change its height multiple times a day when using it. This desk has a motor on each side one in each leg, which sounds smooth and its fun to use. If buying, would recommend to add in a 6x power board from their website, which helps a lot managing any cables (with a moving desk top), so basically only the power board cable would need a socket. I need the 6x for: (1)laptop, (2)external screen, (3)desk lamp, (4)one for the two desk motors input, (5)for recharging miscellaneous desk items, and (6)left as a spare. Also would recommend to go for a 150cm wide desk (not a 120). It's nice to just have the extra space, which gives a more 'grand' feel. I do not have a lot of money, freelancer, working from home. Though with something you use every day, it should be of proper quality and makes you feel good and want to use it.”

Helpful Report

Posted 2 years ago

“I always recommend everyone I know who works at home get a standing desk. One thing I learnd during lockdown was how important standing desks and good posture are for your back if you're going to be working at a desk. I tell them Furna is not the cheapest option, but I use them because they are great desks, and because you buy them direct from the producers.”

Helpful Report

Posted 2 years ago

Thank you Martin, your business is much appreciated!

Posted 2 years ago

“It's the second desk I ordered from Furna, it is as great as I expected.”

Helpful Report

Posted 2 years ago

Thanks for your review and repeat business Lulu!

Posted 2 years ago

“Great standing desks. I own two of them for my home office and craft desk and they're great. The new generation of E2 desks seem a lot sturdier than previously so happy about the recent addition of the second desk.”

Helpful Report

Posted 2 years ago

Thanks so much for your review, and it's great to hear you're even happier with the quality on the newer model!

Posted 2 years ago

“Excellent desk, my second purchase from Furna, definitely recommend it!”

Helpful Report

Posted 2 years ago

“Very good - Delivery was really quick and was here within in a few days. Desk is great, only comment is whether there is a smarter way of tidying up the cables other than cable ties you stick to the underside.”

Helpful Report

Posted 2 years ago

“Update on my previous comment on 12th April 2021 WRT customer service. Furna responded to my email on Monday 12 April 2021 and agreed to send me a new frame for the desk (the old frame is no longer in production). The frame itself is free but I had to pay £49 for the next day delivery, given that my old desk is too old to be under warranty. I received the frame the next day after the payment was made and got the desk up and running again on Friday. Overall, I'm very happy with how this is resolved in the end in a timely manner. Even though the new frame won't get the same 5-year warranty as a new purchase, Will, from Furna, assured me that Furna will alway try to resolve the issue for custom, even in the most uncommon cases. Changing from * to 5*. I also suggested that Furna should improve their communication on their website as well as on their social media accounts.”

Helpful Report

Posted 3 years ago

“Excellent product sturdy and great price when compared with similar products. I purchased my first E2 legs in 2017 and fitted to my own table top. Works well, I now use daily. I purchased another set of E2 legs for my husband in 2020 and he loves it too. Have recommended to friends.”

Helpful Report

Posted 3 years ago

“My main issue is with their customer service. I purchased the E2 desk back in 2017. It's been working fine until just a couple of days ago. The control box stopped working and that basically means it can't move up and down at all and I'm stuck in the standing position. The desk comes with a 5-year warranty, however, the issue is that there's no body to contact with when you need it. Online Chat - nope, unavailable Twitter - nope, no activity for month. Telephone - nope, direct to voice mail Online form - sent, no response Email - sent, no respnse This is my last resort to contact them for a solution!! Hopefully they are still in business and care about their reviews!!! ========== Update on 17 April 2021 =========== Furna responded to my email on Monday 12 April 2021 and agreed to send me a new frame for the desk (the old frame is no longer in production). The frame itself is free but I had to pay £49 for the next day delivery, given that my old desk is too old to be under warranty. I received the frame the next day after the payment was made and got the desk up and running again on Friday. Overall, I'm very happy with how this is resolved in the end in a timely manner. Even though the new frame won't get the same 5-year warranty as a new purchase, Will, from Furna, assured me that Furna will alway try to resolve the issue for custom, even in the most uncommon cases. Changing from * to 5*. I also suggested that Furna should improve their communication on their website as well as on their social media accounts.”

Helpful Report

Posted 3 years ago

Hello Yu, We're sorry you've had trouble with your Furna E2. Your first recorded contact was on Saturday 10th April evening and we endeavour to reply to any messages within 1 business day. I can see that support has been in contact with you this afternoon on the first business day (Monday 12th April). Your product was purchased with 3 years of warranty in 2017 however we will always do our best to provide a reasonable solution to our valued customers. Thanks for your business and we look forward to solving your issue promptly. Thanks, Furna Team

Posted 3 years ago

“Thanks to Furna I have now the ideal set up to work from home. Spending most of my day standing, I am more focused and energised. The quality is excellent and service is faultless. Highly recommended.”

Helpful Report

Posted 3 years ago

“Great desk. Easy to assemble, high quality and very robust. Simple to use. Very happy with product”

Helpful Report

Posted 3 years ago

“Rise and fall desk is excellent quality. Delivery was swift and exactly as advertised.”

Helpful Report

Posted 3 years ago

“Furna were fantastic to deal with, great customer service, super responsive and helpful, and great products that were absolutely perfect for my home office! Will definitely shop with them again.”