“Avoid! After you paid them money they will not care, they will not take refunds or even bother to help you. They will laugh over the phone, I have raported them to trading standards. Please avoid guys.”
“pisze po polsku..ludziska nigdy nie spotkalem sie z tak nie zetelna chamska falszywa firma..pmyslalem polacy dam zarobic rodakom..nie pomylka unikajcie tego syfu w ciaz sie bujam sie o zwrot pieniedzy i graja w swoje gierki chuje kurwy nie ludzie .nie kupijcie od tych skorwialych dziwek.Do not by from them as Polish man telling they are cunts all that mining is .”
“Bought a corner sofa from them. It was delivered on a rainy day and the driver asked to sign the paper called 'Delivery note'. Doing so, he left. When unpacking we noticed a damage on the frame in the middle of the sofa. The fabric had come off and there was an 1x1 cm hole. Straight away I called the customer service who told me to send the pictures. After doing so we got a quick reply that this is mechanical damage and is done by us. I explained that we didnt do it and by the location of the damage it had probably been damaged during the delivery. Also the sofa we bought had a sleeping function where the stoppers were drilled incorrectly so it had a big gap between two matresses. We asked to change only 1 piece of the sofa as it had 2 problems.
There were few weeks of constant e-mailing and every time I got exactly the same answer that we should have checked the sofa on delivery and we had signed the papers we had done so. Yes, in a dark corridor when driver unpatiently asks to sign for delivery!
After two weeks I got so fed up and was thinking to take their offer to pay £50 for the replacement part. I thought that in that case the sofa is 'new' without the damage and would be easier to return. How wrong I was! They said that I have been using the sofa. Yes! I told them that as an online costumer I have the right to send it back in certain time frame even if I dont like the colour of it. This is because online costumers have more rights as they only have seen the item on the picture. The lady on the phone told me that sofa needs to be in original packaging. I understand, but how can I check it throughly on delivery without cutting the plastic covers open?
I think I was on the phone with the lady for almost 30 mins and at this point I was literally losing my temper as they refused to take the sofa back although I agreed to pay for the new part. I believe the manager overheard our conversation and I got a chance to talk with her. She was as rude as the other lady with a strong polish accent. Thankfully she managed to organize the return but at the end of the day I lost the sofa, two weeks of sleepless nights and still had to pay for the new part plus delivery. Overall I lost £120 for nothing.
And when the guy came to pick up the sofa I actually saw what had caused the damage to my sofa at the first place. He leaned the sofa on the edge of the van and then lift it up and pushed into the car. I saw it with my own eyes, but thankfully it wasnt my problem anymore as I got my refund in cash.
Please do yourself a favour and dont buy from them! If you do, make sure that the driver stays with you until you unwrap and install the furniture. And with all cost do not sign any papers before you have done so. Their website prefers cash on delivery, not so good idea when you have a case like mine when Paypal/eBay cant help you!”
“The most disappointing experience I have ever had in the UK. The sofa arrived damaged and incomplete. It took over a month to receive missing parts and around 1.5 months for the sofa to be fixed. Customer assistants have been extremely rude and unhelpful throughout; for the above repairs to be completed I had to exchange plenty of e-mails, had multiple phone phone calls where the staff showed no respect and good will to fix their own mistakes. DO NOT RECOMMEND.”
“Quality of the products is less than minimum.
Within couple of months sofa breaks in multiple places!
The just the nice looking items without quality.
If you would like waste your money better throw them to the bin Will save you stress and hassle! Discussing customer service!!!”
“The furniture came in a deplorable condition, incomplete, looking like used. Due to the fact that we did not have anything to sleep on, we turned them as much as we could. As part of the complaint, we were offered to take only two of the three beds advertised. I agreed and asked for replacement beds, because we don't mind sleeping 72 days on the floor (this is how long the furniture was delivered). We were refused and offered a £ 30 rebate, which we did not accept, so the company offered to deposit the money into our account, which we agreed to. Tomorrow three weeks will pass and there is still no money in the account. They ignore our e-mails asking when they will send the transfer. I will skip the fact that we paid £ 60 for just bringing the furniture 🤦🏼♀️ We issued a negative opinion on trustpilot and it was removed for unknown reason (we are currently clarifying the matter). After issuing the opinion, my husband picked up a phone call from Furnipol with a grudge, why and with what right we gave them a negative opinion ?! Scandal!! Generally speaking, on a scale of 0-10 customer service 0, product 0. I will advise against buying furniture from this company for everyone.”
“WORST CUSTOMER SERVICE EXPERIENCE EVER.
I eceived delivery of a sofa on25/10/2019.
It was raining and we had to carry items into our property on our own.
The items were wrapped in plastic and had to be inspected.
Since it was not possible for the driver to wait that long, we signed the paperwork and proceeded.
5 minutes later,
having carried the items in, we proceeded unwrapping the first package..
It contained one half of the sofa and an armrest. The armrest had a hole in it, which appeared to be a cigarette burn.
My wife, on finding the fault immediately contacted the driver who advised her, to call the customer service desk on finding the fault.
We told them of our findings and asked them to let us know, how they would like to deal with the issue and if we should carry on, unwrapping the furniture and inspect the remaining items.
We had been reassured that the damaged item would be replaced and we should report any other issues, should we encounter any.
We send an e-mail,with photographic evidence of damage as requested by customer service.
After not hearing back from them , despite having send e-mail and photo we got in touch again.
This time, we got told that the damage must have been caused by us and that it would have been the result of mechanical damage.
Obviously, they did not even look at the picture send.
Now, we spoke to the customer service again and they are just simply trying to frustrate the process and certainly are not interested, to solve the issue to our satisfaction.
knowing my consumer rights extremely well, we are trying to get it refunded through Paypal first.should this fail we have no other option but to take legal action, through the small claims court procedure, in order to recover our losses. this is a low cost option and enforceable.
anybody else in the same position, should consider the same.”
