“Very friendly customer service. Amazing communication and status update. Received phone call once ordered online. Received phone call to say delivery delayed and approximately when it would be delivered. Would recommend to use FurnitureMatressDirect!!”
“my mattress they were promptly able to send a bed to my place less than an hour from when i had a phone call with them. prices are on point, quality of the product and service is A1, creme of the crop. can't recommend them enough!”
“Read the google reviews. Have you notice that they only reply to positive comments and never replies to a negative comment? If a company values your feedback regardless of whether it’s positive or negative, they will write back. You’re taking a risk with the company. If your order screws up, good luck getting a response. I bought bunk bed there and it was damaged when it was shipped here (they use a very crappy delivery company). They will never reply to you. I ended up settling this through my credit card company. There is a reason why there are a significant number of 1 star reviews.”
“I bought a mattress 2 weeks ago, and I have still no clue when I am going to receive it. No real information was shared with me for the timeframe ! I bought it one week before I moved. I made some research and they informed me that it would only take 2 days for the mattress to be shipped and 3-4 days for delivery. I chose this company because it was local but also because It fit with the timeframe that I needed the mattress.
5 days later no shipping information was sent to me, so i spoke to a representative and he told me that I would receive information on the day of, and that my mattress would be shipped that day. 3 days later no emails. No information, so I contacted them again, they assured me that the shipment would be sent that day and I would receive an email confirming (this was on the Monday), No email was sent.
Tuesday I contacted them again, still no response. (they didn't even answer)
Wednesday, contacted them, told me they would send the shipping info on that day. Shipping info was sent but no information on the courtier's tracking number
Thursday Friday same thing.
Called on Friday and they told me that the courtier didn't come to pick up my mattress on Wednesday and Thursday. Picked it up Friday evening but does not work on weekend.
We are Monday and the tracking number received still does not work on the website.
Not only was I given false information but I still don't have a mattress to sleep on. I could of organized my living situation better if I knew, or just gotten a mattress from a place that respects their timing.
Worst mattress purchasing experience.”
“The company's process from order to delivery was very smooth. My girls love the bunk beds as you can see in the pics. Looking forward to working with company in the near future.”
“The mattresses are very comfortable, and the furniture is of very good quality. I ended up furnishing my home for a low price, with very good furniture. I am sure I will buy from them again whenever I need any more furniture, and have already been telling”
“When ordering we were nervous at first not knowing the company as we were not familiar yet. We ordered a queen mattress and it only took 3 days and the quality was fantastic and the price was affordable. We were happy with the product and service. Then I ordered a box spring which arrived in the next day on Easter Sunday. When I checked Amazon they had prime dates of 2 weeks and expensive. When I had a question for Furniture Mattress Direct about the delivery and text them from their website they answered me in seconds and assured me that my delivery was on its way. Great customer service and excellent communication. I recommend this company and we are now looking into buying a new bedroom set for ourselves. Keep”
“mattress sets at really affordable prices.
The quality is good and it's the perfect place to shop if you are looking for deals.
Have got myself a few pieces over the past couple of years and keep coming back here.
Will be looking out for boxing day deals from FurnitureMattressDirect for sure!”
“I was quite happy with what I received. Not only I was happy with my order, I am satisfied with the service from delivery and the person I spoke with recently about my order.
Thank you FurnitureMattressDirect for all you have done!”
“Mattress was delivered super quick from the time ordered. The mattress is extremely firm and I may possibly by a topper for it. But overall I am very happy with my experience.”
“My back is feeling better and the quality of your mattress is superb.
Thanks FurnitureMattressDirect. Your service and prices are much appreciated.My back is feeling better and the quality of your mattress is superb.
Thanks FurnitureMattressDirect. Your service and prices are much appreciated.”
“I recently bought platform bed and queen size mattress . The quality of both my products are amazing and pocket friendly. Looking for a deal always choose furniture mattress direct😁. The delivery was on time and customer service executive really helped me. Cheers!!!!!”
“I shopped around online for a month + looking for the perfect bunks for my kids that will last them until they are teenagers. I ordered the twin over full futon bunk bed. This bunkbed is perfect. First i would like to say furniture mattress direct is amazing. Cheapest price compared to countless other online site. I placed the order Saturday got the bunk bed Sunday. I honestly was not expecting next day delivery. Bed is perfect. The top bunk is not too high. Button bunks converts to a double bed or futon sofa easy enough. It is not hard to put it together but it is time consuming. You need two people to put this together so if you are single ask a friend to come over and help.”
“purchased a new bunk bed with a twin mattress in a box and double mattress in a box.
Really impressed with the quality of furniture along with service.
Thanks to Furnituremattressdirect for your amazing service”
“furniture mattress store. I recently purchased an new bed with mattress and a coffee table and I really love what I received. The mattress is very comfortable. The same type of mattress you have compared to another furniture store is very competitive. Your prices are kept very low and the quality of your merchandise is excellent.”
“elivery guy delivered the bunkbed and mattressess and we really are pleased with them. My husband put it together and now we can enjoy with our kids for years to come. It's perfect how we can change to beds when they outgrow from the bunkbed.”
