“If you think by becoming a member of Fusion Southgate branch, you will have a chance to make regular swimming for over six days per week, you are wrong. Because they make your membership unpleasant to the extent that you will cancel your membership. This is because all they think about is money and you are replacing a full fee of some frequent swimmer, who is under the age of concession fee, with maximum payment( they have the capacity of 36 spaces for each session pre- booked and as a regular user you need to pre-book).
For any wrong reason that was not even explained correctly, I had to go to the end of the queue at the reception desk to be allowed in and at the same time they asked me to pay fine to reset the gate for automatic entry. After three consecutive days, I decided it was enough for me and gave them one month notice without using the pool. it cost me £36.00. When I complained to the Head office there was no other resolution than seeing me in the Southgate branch. I really think they owe me an apology. In conclusion, I think the Southgate branch works in three domains: extra financial demand (which is not explained clearly in terms and conditions), lack of customer service and intimidation of members of the club. Not to mention that the hygiene is the worst in my 20 years of using 5 different swimming centres. The shower block was dirty and the cubicles smelled of urine from time to time. There was not enough lighting in the changing room and therefore the cubicles with light on the ceiling were more frequently used and the ones without them may not be at all. The male changing room was so small that I had to use the communal changing room.”
“The equipment at the gyms is a good quality. However the variety they offer is the main reason I go, they offer a lot of classes, swimming and even a sports hall! Would recommend you check them out if you haven't already!”
“Thieves. Kept taking money after repeatedly requesting to cancel. Then they offer only refund. Staff are very unprofessional and they blame things on each other.”
“This is to offer my profuse thanks to Shorna Effatt, at Customer Relations section at Fusion Lifestyle for sorting out my matter within a matter of days. I had to find a place as soon as possible in level 4 swimming class for my son as per the doctor's advice and it was almost an impossible task with the pressing demand. Understanding my predicament, Shorna kept on communicating with me via emails and within a matter of days found a place for me and did a follow up too. I was quite overwhelmed by her prompt replies to my mails being a very busy person in that position. Having being highly professional in handling the matter, she was very friendly and kind too. I am so glad that my son s health will be greatly benefited and he is now being able to continue his classes with full vigor. In most places your emails or messages are generally go unnoticed or ignored. I could not believe when my email was promptly answered in a very polite and professional manner. Thanks again Shorna and thank you Fusion Lifestyle. Shorna is a real asset to you and I reccommend Fusion Lifestyle for anyone who wants to lead a healthy life.”
