Fy Reviews

4.4 Rating 1,866 Reviews
84 %
of reviewers recommend Fy
4.4
Based on 1,866 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
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hello@iamfy.co

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I ordered two prints on 23 March and payment went through on 24th. To date, 13 April, I have not received either/ both prints. Very disappointed.
Helpful Report
Posted 1 year ago
Ordered a print called Dreamy Clouds which was kind of a misty forest look . Took 3 days to arrive and was well packed when it got here . Looks really lovely on my wall and I'm very happy with it . I will probably order again once my new kitchen is done as think another print will add that finishing touch
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Posted 2 years ago
Ordered two weeks ago and my order is processing. Takes me 15 min to go to Staples and print something. No reply on customer service either. About to charge back
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Posted 2 years ago
Had an amazing time looking through all the wonderful prints they have an offer and a very tricky time choosing which I liked the best (even though I'll definitely be ordering more!) the favourites function really helped here. Quick delivery and my order is stunning, had SO many compliments on it, very happy.
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Posted 2 years ago
Item ordered three weeks ago still hasn't arrived. No tracking provided. Sent email to Customer Services a week ago and apart form a general email promising to deal with my complaint nothing was done. Contacting my bank to report a fraud. Be aware
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Posted 2 years ago
A couple chairs I ordered a week ago still have not been shipped. On their product page it says the chairs will ship within 4-6 days. False advertisement. I contacted support in the afternoon pacific time but it was out of their biz hour so I requested an email response instead. 2 days later still no word on the order status and they are still not shipped.... I can't help but feel that I'm getting scammed, though I do understand that supply chain all across the board has been having issues. My problem is with the delivery or shipping guarantee that they promised on their website. I've been shopping around for *available and in stock* chairs and was excited that I'd be able to get the chairs in such a "short" time. Had I known about the delays, I would have gone with my usual furniture places for the chairs I wanted.
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Posted 2 years ago
Definitely will not order again. Cheap plastic frame with cheap plastic clear cover over print. I paid 100 and I thought it would be better quality.
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Posted 2 years ago
Quick delivery, safe packaging, great value and the print is beautiful! A wonderful gift.
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Posted 2 years ago
I ordered two cushions which, even with discount, weren’t cheap and after a very long delay in the post I’m afraid they weren’t worth the wait. Fabric feels cheap and flimsy. Really disappointed.
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Posted 2 years ago
My print arrived quickly and packed very well in a tube.We are going to frame it ourselves Thank you for your service Merry Christmas We'll be dropping in again soon to shop 😊 😀
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Posted 2 years ago
I LOVED the first prints I ordered from Fy. I felt confident in ordering again. My second order was a framed print. This one was disappointing. The frame is cheap and the print lays under cheap plastic. For the price, I really thought I would be getting something better. Even the print doesn't lay flat in the frame. It's wrinkled and looks like a "home" job. If I ever order again from Fy, I will be sure to buy my own frame and do it right myself.
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Posted 2 years ago
They've had £258 of my money for a chair since 24th November and I have still not received my order. Today I received a letter from parcel force telling me I have to pay £40.72 for customs charges. It is now 14th dec! NOT HAPPY
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Posted 2 years ago
BEST customer service!
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Posted 2 years ago
I already posted a review on another site. In essence they took my money and I cannot find a customer service contact, an email address, or even a physical address. I am not surprised by the other reviews I’ve read from similarly disgusted customers I ordered three expensive prints for my daughters Christmas presents. Yes I was willing to risk not even receiving them in time. My husband will likely cancel the transaction and report it as fraud. Merry Christmas whoever you are. Barbara.
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Posted 2 years ago
Absolutely NO CUSTOMER SERVICE! You can only talk to a bot with no service support! Terrible.
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Posted 2 years ago
We brought two framed pictures from this company Dec 2021. Ordering & shipping was straightforward but when the items arrived we were so disappointed with the quality. Having paid well over £100 we expected more than very cheap plastic frames & we will certainly not be re-ordering. At best these items should have been about £40.
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Posted 2 years ago
Quick delivery, really nice quality
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Posted 2 years ago
I was skeptical of purchasing at first but I'm glad I did. My canvas arrived fast and was packaged with care. The quality is fantastic. I've gotten lots of compliments on it. Will definitely buy again. Highly recommend!
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Posted 2 years ago
Really poor customer service. I wrote with a query on 5th November and received an automated reply saying that they aim to respond within 48hours,also not to send anymore emails as this would not get my query answered any sooner. Some of my order is still missing and pillows, which are clearly advertised as such, are only covers. I will not busing this company again
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Posted 2 years ago
Just opened a print i ordered, supposed to be for a Xmas present, and it is creased. I can't find anywhere where I could complain and ask for a return or refund??? This is the first time this has happened, everything else I've ordered has always been in fantastic condition.
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Posted 2 years ago
Fy is rated 4.4 based on 1,866 reviews