Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,867 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,867 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

hello@iamfy.co

Write Your review

Tell us how Fy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

110

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lack in delivery, response and acknowledgement. I have ordered two items and both deliveries and communication has been awful.”

Helpful Report

Posted 4 years ago

Hello, thanks for providing us with your feedback, we're so sorry to read this! Due to a high influx of print orders and the current situation, our print orders have been delayed - we're sorry this wasn't apparent at the time of ordering. We've just followed up personally about this - please let us know if there's anything else we can do to help! Best, Sabrina from Fy!

Posted 4 years ago

“Fantastic service; great products ... would recommend in a heartbeat!”

Helpful Report

Posted 4 years ago

“I ordered an art print as a Christmas gift on the 15/11/19 and I am still waiting for it to arrive. The item was delivered to an incorrect address initially and so on the same day Fy notified me it had been returned to them, I responded to inform them of where it needs to be delivered to. This was on the 25/11. I have emailed Fy several time’s to chase this up and I have not received a single response or apology. The after-sales care is somewhat non-existent and I will not be using this company again. I am still without a response or even and estimated time for delivery, and of course they still have my money.”

Helpful Report

Posted 4 years ago

Hi Lauren, Really sorry to see that you've had issues with delivery. We can see that you've since been in touch with our Customer Service team who we hope have now resolved this case to your satisfaction. Enjoy the item and let us know if there's anything else we can do for you. Kind regards, The Fy! Team

Posted 4 years ago

“I placed an order for a Xmas present. It arrived with DPD carrier damaged and was sent back 5th December. Cannot get any response from customer service. No phone number to call, no reply to 6 messages. They have my 54 quid and no way of getting any resolution so far.”

Helpful Report

Posted 4 years ago

Hello, Really sorry to see that your item was damaged during delivery and for the lack of response so far from our CS team. Unfortunately, with the information provided we haven't been able to look into your case further. We'd love to move forward with your case and resolve any unhappiness on your part and we've sent you a request for information to do so. Looking forward to hearing back from you. The Fy! Team

Posted 4 years ago

“Ordered a print and duplicates were charged I sent an email and had no response. The prints came but after 7 emails messages on insta and Facebook and filling out the contact form 12 days later no reply. Phone number from PayPal doesn’t even exist! so I’m out £94 and have three if the same print and now need to contact tradings standards re returns not honoured as they won’t respond”

Helpful Report

Posted 4 years ago

Hello Mrs Wood, Sorry for the delay in getting to your message. We've looked into your case further and we can see that on the 13th of December your case was resolved by our CS team and that you were refunded in full for the additional mistakenly made orders. The CS team also offered you the additional prints free of charge as a gesture of goodwill and recommended that you pass them on to family and friends. We hope that you were satisfied with the resolution and please get back in touch with any further queries. Kind regards, The Fy! Team

Posted 4 years ago

“I placed an order and it duplicated I sent a message re this To cancel one of them and no response I received the items and the website says free returns and full in a form we get back to you in a day 12 days later and 6 messages and nothing bogus company do not use ps if anyone wants one of the prints let me know!!”

Helpful Report

Posted 4 years ago

“I have just ordered my second personalised print poster and I am SO happy with the amazing customer service I always get from Caro; she is friendly, efficient and so wonderful. Prices are incredibly reasonable, customer service is immpecable, prices are awesome and delivery is SUPER fast.”

Helpful Report

Posted 4 years ago

“I ordered a framed print and selected a white frame for a birthday present. The package arrived on time but was the wrong colour. There is no phone number to contact anyone and they haven't replied to email which is the only option to contact them. Sadly that means the birthday came and went with no present. Really poor customer service.”

Helpful Report

Posted 4 years ago

Hi there, I'm so sorry you've had this experience! Apologies as well you weren't able to reach us by phone. I can see we have since responded to your email - we hope this helps and please don't hesitate to reach out to us by email or live chat on the website with any further questions. Best, Sabrina from Fy!

Posted 4 years ago

“I ordered a print 3 days ago and have no had any postage confirmation emailed to me but have 100% been charged For it. I’ve tried contacting them and still no response. Very disappointed!!”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry to hear of the delayed shipment. Our art prints normally take 1-3 working days for processing/printing, however in times of high volume such as Black Friday/Christmas, they can sometimes take a bit longer. It looks like we've since responded to your inquiry, please let us know if we can help you with anything further! Best, Sabrina from Fy!

Posted 4 years ago

“They've been running what appears to be a bogus promotion of 20% off your first order when you join their mailing list. This was supposed to 'automatically' be applied to items, but when I came to pay the discount had been removed and they tried to charge me full price. I believe they are promoting a discount that does not exist as an attempt to get customers to share their personal details. I've contacted them via their form on their website, and replied to the email which I received to confirm form had been received, but am yet to have a response. I have, however, been receiving promotional emails from the get go - no surprise there! I will be contacting the Advertising Standards Authority to report. Avoid using this company.”

Helpful Report

Posted 4 years ago

Thanks for providing your feedback, and sorry to hear this! It is not our intent to mislead anyone with discounts; however there are a number of reasons the discount could have been deactivated. We're also sorry you had to wait for a reply (we were a bit behind but we're currently bulking up on staff!), but I can see we have now responded to your email - please don't hesitate to contact us if there's anything else you can do! Best, Sabrina from Fy!

Posted 4 years ago

“Matched perfectly with others colours and shape was just right”

Helpful Report

Posted 4 years ago

“Ordered a $47 painting a week ago. I haven't received a shipping information/confirmation/ estimated date. I tried contacting them through live chat, email, forms but haven't received any reply. I see similar reviews on which fy team has replied with a "we followed up". I doubt they followed up but I hope I am wrong.”

Helpful Report

Posted 4 years ago

Hello, sorry to hear of this poor experience! Unfortunately you caught us at a particularly busy time and I'm afraid our response time to your email was not as prompt as it usually is - we're very sorry for that! I'll follow up with you now to see if there's anything else we can do. Best, Sabrina from Fy!

Posted 4 years ago

“This company is a scam, they won’t you send your products but take your money”

Helpful Report

Posted 5 years ago

Hi there, we're so sorry you had this experience! I can see you've been in touch with our customer service, so we've just sent an email to make sure this was resolved to your satisfaction. Best, Artiom from Fy!

Posted 5 years ago

“Customer service really fast and give me all the information. Congrats!!”

Helpful Report

Posted 5 years ago

“I have Ordered 8 different Posters from this company on 30/12/18.... We have now been waiting 16 days with no updates since 08-01 from the track and trace code, trying to contact the customer care also no reaction withing the promised 24 hours. Spend almost 200 euro's for this and not even the slightest idea where everything is. After looking I found a number that is not in use, and the live chat is something that is still a mystery to me.”

Helpful Report

Posted 5 years ago

Hi Tim, really sorry to hear this! I can see you've since been in touch with customer service so I'm going to send you an email now to make sure this was followed up on satisfactorily. By the way, we've since fixed our live chat function! Best, Sabrina from Fy!

Posted 5 years ago

“The print I received was poorly cut which led to the top left half of the print missing and no border. I emailed the company but have received no reply.”

Helpful Report

Posted 5 years ago

Hi Paul, we're sorry this happened! It looks like customer service replied but this may have gone to your spam folder or it may have been a tech issue. Regardless, we're going to follow up with you now to make sure this is resolved! Best, Sabrina from Fy!

Posted 5 years ago

“Awful awful awful. Sign up discount didn't work. I have to email twice before I get a response. This takes 2 days. My delivery got stuck but ask they did was to tell me what was on the tracking information. I. Can do this myself. No attempt to sort it out. Nothing to help me. I have been waiting 7 days for my chair and it is still in the dispatch warehouse. I don't know when the delivery will happen but I will surely miss it as I will be on holiday”

Helpful Report

Posted 5 years ago

“The item took three weeks to be delivered, when delivery within 1-2 days was promised. I could forgive this given that they took on a bit much with black Friday sales. However, the print came all the way from the Netherlands when I thought it was from Berlin, which seems very unnecessary. Worst of all, the print has terrible quality. I just expected your average poster print quality, nothing fancy. But it looks like my old brother printer printed it! Won't order any prints again. On a positive note : I did like the necklace I also ordered!”

Helpful Report

Posted 5 years ago

“I was sent the wrong item. After writing to FY, I was contacted after their 24 hour promise to be told that they are waiting for a response from the seller. Over a week later, I have heard nothing. I wrote to them again almost 2 days ago and I have had no response. I have to admit, FY is a great website with great products. This was my first order and I was sure that I would order from them quite a lot. Shame they fell at the first hurdle.”

Helpful Report

Posted 5 years ago

“My order never arrived. I then asked for a reshipment and a tracking link, but so far nothing has been reshipped and I have also not received a refund”

Helpful Report

Posted 5 years ago

Fy is rated 4.4 based on 1,867 reviews