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Fy Reviews

4.4 Rating 1,867 Reviews

84 %

of reviewers recommend Fy

Company Reviews

4.4

Based on 1,867 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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Fy 1 star review on 16th October 2023

Sydney, Australia

Fy 1 star review on 18th August 2023

Fy 1 star review on 18th August 2023

Fy 1 star review on 21st May 2022

Fy 5 star review on 6th March 2021

Fy 5 star review on 23rd February 2021

Fy 5 star review on 19th February 2021

110

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My tube with my print arrived empty and they never responded to my email about not receiving my print. To this day I paid for a product that was never received. They failed to pack my print in the tube. NOONE RESPONDED TO MULTIPLE EMAILS. Beware”

Posted 5 years ago

“Everything I have bought on your website doesn't last more than a couple weeks, either the chain breaks or the metal oxidates.”

Posted 5 years ago

“Worst customer service EVER. I wanted an unframed print, but the website only gave me the option to have it framed. I emailed customer service about it and they said it was a mistake and it would be fixed in 1-3 days. 5 days went by and they still didn't fix it so I emailed again. They said 3-5 days. It never got fixed. I emailed them another 4 times, each time they said it would be fixed. When they finally fixed it, guess what. The print was out of stock. I wasted more than a month on this company when I should have gone somewhere else from the start. Don't bother people!”

Posted 5 years ago

“Bit of a con, price shown not price charged”

Posted 5 years ago

“Worst service ever, they made me wait for weeks to find out where my order was, then they said it was a mistake and that they will send it again after almost a month and yesterday they said the product is out of stock and that I can try to buy it next week. Totally unnacceptable!!!!”

Posted 5 years ago

“Loved my Items - Arrived Quick - Customer Service Wonderful. *** TOP QUALITY ITEM *** Recommended to family already & will but buying again my self for sure!”

Fy 5 star review on 12th November 2018

Fy 5 star review on 12th November 2018

Posted 5 years ago

“Haven’t received my order yet ☹️”

Posted 5 years ago

“I was very happy with my recent purchases from Fy. Using the app was easy, delivery was quick and the products choices are huge. Will definitely be using them again very soon.”

Posted 5 years ago

“I like the variety and quality of the products but the shipping information could be upgraded to give more detail and tracking.”

Posted 5 years ago

“I ordered 3 prints. Very happy with the quality, email communication and speedy delivery.”

Posted 5 years ago

“Why is there no way to contact customer service for this company? I placed my order a week ago. No shipment info is provided and there is no way to find out the status. Concerned about this whether this company is a scam or not.”

Posted 5 years ago

“I have waited a month to get a refund on postage - its a STUPID system, you have to send them the receipt from the postage and then they refund you - not on the credit card you paid with but to your bank. They have no phone number you can call and most of the time their customer service as an Out of Office on. Pathetic level of customer service - and i am STILL waiting for the refund. If anyone knows if there is anyone in this organisation you can write to i would be very grateful”

Posted 5 years ago

“Beautiful print and very well priced”

Posted 6 years ago

“Super fast delivery. Delighted by the service. Would happily order from Fy again.”

Posted 6 years ago

“Excellent product, quick efficient delivery!”

Posted 6 years ago

“I love the print, unfortunately there is a ridge on the print which can be clearly seen, ruining the quality of the piece. It was sent flat so there shouldn’t be any reason it has been creased. A bit of a shame for the price.”

Posted 6 years ago

“The product I ordered was advertised as leather and it was not.”

Posted 6 years ago

“They have some lovely posters & jewellery. Delivery is always really quick!! Just don't like the lack of basket....”

Posted 6 years ago

“I really liked the packaging, and my order arrived on time, I highly recommend this app!”

Fy 5 star review on 7th October 2016

Posted 7 years ago

“The app I bought I through had lots of bugs and kept shutting down when I made the purchase. As a result, I didn't feel like my money was in safe hands and did not feel comfortable with the purchase. Add to this that the purchase to a very long time to arrive did not add to any feeling of safety. It did arrive eventually but compared to other online purchases I have made (which is a lot), it could have been a lot quicker. I had also seen advertisements of FY on Facebook with different discount offers but when you can't find the code. All of these things together makes me feel very adomant to buying more things through FY unfortunately.”

Posted 7 years ago

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Fy is rated 4.4 based on 1,867 reviews