G2A.COM Reviews

1.6 Rating 202 Reviews
16 %
of reviewers recommend G2A.COM
1.6
Based on 202 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
Greater than 50%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult

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G2A.COM 1 star review on 12th November 2023
Sam
G2A.COM 1 star review on 11th November 2023
M0rph
G2A.COM 1 star review on 10th July 2023
Brendon
G2A.COM 1 star review on 10th July 2023
Brendon
G2A.COM 1 star review on 17th October 2022
I Hate Scams
G2A.COM 1 star review on 9th June 2022
Karen Harris
G2A.COM 1 star review on 29th April 2022
Anonymous
8
Anonymous
Anonymous  // 01/01/2019
Order number 92000084432742. After 1 week i dont know if and when i will rrceive my refund, i bought a key from this scammer: Gramgift, Do not buy from this seller. He gave me an already redeemed key, and he doesnt want give me refund, i have proof of a official email from microsoft. G2a support, doesnt answer, and before someone reply to this review, dont write thingd like we will respond on you paypal dispute, because its not true, after 1 week, no one reply on paypal dispute, and the seller and g2a doesn answer. I am finishing here, i will post this reviee everwhere, becauss this is a fraud, and you dont wanna give me money.
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Posted 4 months ago
G2A is great. Do not however make sure that you do not purchase any products from the seller generalsalestore, I purchased a product that did not work (screenshot included) after purchasing it told me I still had to purchase the product on steam. The seller refused to work with me and I spent 20 dollars on a product I can't use.
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Posted 4 months ago
I did get one legit key. Then I got a mislabeled DLC and then instead of a key, a login to another account to play the game not on my steam account which is what the ad claimed to be.
G2A.COM 1 star review on 12th November 2023
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Posted 4 months ago
Sketchy website, and poor customer support. This is in no way a website like CDKeys or instant gaming. I purchased Phasmophobia thinking it was a digital key and it turned out to be a Steam account. When contacted the seller he refused to give a refund (I didn't even use the account), when raised a ticked with G2A customer "Support", they refused to help as well. I had to use the account but when Steam found out that the account was created by a different person (teh dodgy seller), they deleted the account and the game as well (thank god I didn't buy more games on that account) and they asked me to get a refund from the seller, who of course didn't refund, neither did the useless customer support. Steam Customer Support advised that buying second hand accounts is against Steam agreement and if Steam finds out, they will delete the account and neither the seller nor the useless G2A customer services will help you. I can't believe G2A allow illegal practices on the website and when you flag that up to them, they just ignore you. ** DO NOT USE THIS SCUM WEBSITE AND DO NOT BUY STEAM ACCOUNTS UNLESS YOU CREATE THEM AND HAVE A PROOF OF PURCHASE OF EVERY SINGLE GAME ON THE ACCOUNT LIBRARY, OTHERWISE, STEAM WILL DELETE THE ACCOUNT AND ALL THE GAMES EVEN IF YOU'VE PAID FOR ALL OF THEM****
G2A.COM 1 star review on 11th November 2023
Helpful Report
Posted 4 months ago
Poor Customer Support, Scammed by Seller of Keygen Keys G2A does not help its customers that are sold keygen or illegal keys by sellers. Creating a ticket and having them help you revolves around you sending in a ticket and waiting 72 hrs for a response and each time there is another task you have to complete to string you along. They do not care about the customer or have any remorse for the scams that they and their sellers are running. G2A requested that I contact the software developer to confirm that the key was illegitimate (which it was) and then send a screen shot to them. Then G2A would not process my ticket unless I made a police report or it would be rejected. Absolutely disgusting how there is literally no customer support.
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Posted 7 months ago
Key not working, support wont do anything. I'm waiting since 1 1/2 month and Key exchange or refund. Sind 14days if opened a PayPal supportcase.
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Posted 7 months ago
G2A does not help its customers that are sold keygen or illegal keys by sellers. Creating a ticket and having them help you revolves around you sending in a ticket and waiting 72 hrs for a response and each time there is another task you have to complete to string you along. They do not care about the customer or have any remorse for the scams that they and their sellers are running. G2A requested that I contact the software developer to confirm that the key was illegitimate (which it was) and then send a screen shot to them. Then G2A would not process my ticket unless I made a police report or it would be rejected. Absolutely disgusting how there is literally no customer support.
G2A.COM 1 star review on 10th July 2023 G2A.COM 1 star review on 10th July 2023
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Posted 8 months ago
Trustpilot reviews Thanks for your review! G2A.COM Add photo Your review is pending.Read more nikolay 1 review FR Rated 1 out of 5 stars This is scam company, be aware!! I have bought 1000usd Amazon gift card here, because was sure that company protects its customers. I was very wrong... After key appeared to be used I contacted seller. He asked me to send tons of screenshots including my account profile at Amazon. I thought that appeal to g2a will help, because according to Amazon responce, the gift card number had no value from the very beginning. What a frustrating experience... They never tried to help me, just suggested to go to local police!!! What local police can do to seller from Egypt, you, morons?? Now i have no solution. The most advertised place appeared to be scam. Be aware, nobody will help you when you will face a problem like mine and will meet scam seller there. And there are tons of scammers due to their dumb policy. There rating also costs nothing - the rating of my seller was near 99% but it did not help.
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Posted 8 months ago
Bought what I thought was a steam key but it was a steam account, have never had this happen to me and G2A have absolutely zero interest in helping me get a refund, in fact they even when as far as to say the seller did nothing wrong. Seller: Grandmisterseller. Stay away from G2A they are not your friends, you have been warned.
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Posted 10 months ago
Id go zero stars if i could. paid for a game key and every time i ty to open the link it says nothing is responding and ends my programs. comeplete bullspit and pretty unhappy about being robbed
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Posted 11 months ago
payment was rejected, still took money and got no refund, and no digital product. No feedback. Only 34 ZAR but still.
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Posted 11 months ago
SCAM. They are wasting your time They are wasting your time, waiting for you being tired to prove that the key is faulty and trying to give you a job to write to the support of the service, where the key isn't working.
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Posted 11 months ago
Absolutely awful experience. G2A is a total scam. They're allowing Steam accounts to be sold (probably stolen). Not only is this viciously unethical but it's also completely against Steam's Terms and Conditions. You aren't buying the game to add to your Steam library like other (actual legitimate) key suppliers. I contacted G2A and despite me providing them with excerpts from Steam's terms and conditions as well as their own terms of service, they still refuse to refund my money. Steam says the sold accounts WILL get deactivated. Steam also says the original account creator will ALWAYS be able to recover their account, yes, even if the email, password, or phone number on the account are changed. Meaning the seller (or whoever they stole the account from) can commandeer the account at any time. Meaning I purchased something from someone that a.) doesn't belong to them in the first place and is not theirs to sell and b.) I can't even keep. I have screenshots of all conversations if anyone wants the "receipts" to my claim. Do yourself a favor and don't risk your money on G2A. It's an absolute scam. https://store.steampowered.com/subscriber_agreement/ https://help.steampowered.com/en/faqs/view/7E78-08DB-AC21-CE32 https://help.steampowered.com/en/faqs/view/0A94-F308-34A5-1988 https://www.g2a.com/terms-and-conditions
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Posted 1 year ago
Key in use and no accountability for the seller. Waste of time and money. Avoid this site.
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Posted 1 year ago
Their website claims 100% legit keys, which is FALSE. I purchased an Adobe Acrobat key from them and it worked initially, but then when trying to reinstall the program, I was told the key had been revoked. I contacted Adobe and they told me that key had been illegally obtained and was cancelled. I contacted G2A for a refund. At first they said "please show proof it has been revoked", so I did. Then they said file a police report or the refund MAY not go through. THEN they said file a police report or it WONT go through. They changed their mind 3 times. G2A is allowing illegal sellers on their website and then asking the customer to file police reports. They should have provided a refund from the first confirmation and done the investigation themselves. Worst customer service ever. I ended up reporting the crime as they insisted, to cyber.gov.au and after almost 2 WEEKS they refunded me... IN G2A CREDIT. Not a single time was credit mentioned. They seriously went out of their way to destroy any remnant of trust I may have had in them. Will never buy from them again.
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Posted 1 year ago
They allow scammers on there website customer service is nowhere to be found just a terrible company
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Posted 1 year ago
Bought what I thought was a key for a game, and ended up being an entire steam account. I told the seller, they of course had a no refund policy because they bought the game for basically $4.00 in another country, resold it as 20.00 in the U.S and know its against TOS. Long story short, steam locked the account for fraud, just a little after seeing if I could just live with it and account share or something. G2A sees it as a normal thing and did nothing to help.
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Posted 1 year ago
A lot of customers write that they have been scammed by plyxa games from g2a (including me). plyxa games is based in russia and sells stolen accounts, most likely stolen from invaded Ukraine.
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Posted 1 year ago
The key i bought was Fraudulent The key i bought was working fine for a while and then Adobe blocked it and send me a letter that the key i bought was a product of fraud. The seller is a scammer and he is fooling me, But G2A DID NOTHING, as i am waiting for a reply over a month. Seems like r/g2a you are covering up your mess. The key i bought was stolen and fraudulent. Adobe sent me an official letter.
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Posted 1 year ago
Absolutely a scam. They ask you to verify tons of information (which I did extensively) along with providing personal identification information. They then tell you you're good to go. Until you use a debit card from the exact same bank account (which is listed on the verification documents you sent) and then they block you randomly. This site and processor is not only a scam but I would venture to guess the accusations of them selling personal information is probably 100% truth as well. Steer far away.
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Posted 1 year ago
G2A.COM is rated 1.6 based on 202 reviews