“We ordered a Chess set for our Grandsons, we haven’t as yet opened the box, so trust it’s in good order. The despatch was quick and arrived in the expected delivery timeframe.”
“Just received my first purchase. Delivery was free and fast, however there wasn’t sufficiently material protecting the tin items and they for slightly dented. Otherwise, very happy with the process.”
“The games arrived really quickly and the ordering process was very smooth. However, whilst I very much appreciate that you were using recycled boxes to deliver, my recycled box said in big letters "CONTAINS PHARMACEUTICALS - REFRIDGERATE" and when it arrived I was not home so my partner was freaking out that I was getting pharmaceutical deliveries and put a box of board games in the fridge. Might be worth being a bit judicious with which boxes you're recycling!”
“Arrived timely and the purchase process was easy. There was a slight tear in the outer plastic cover on the game which when giving as a gift looks a bit dodgy but it will be fine. Thanks”
“I was very happy with my purchase.
One small glitch was there was a noticeable white scratch mark on the walnut Finnish inside on the playing mat of my backgammon board.”
“Thank you for your email asking "how can we improve"? I rated you as "Good"! I would have loved to say "Excellent" but there is ONE aspect sadly lacking that I would kindly like to point out to your company.
Given the Games are expensive (I get that - that's not the issue)..it is the way they are packed!! On BOTH occasions I have been appalled upon opening the box to find the games just "thrown" in onto their corners/upside down - large chunks of "bent/ripped cardboard" between/over them that does not cushion the impact of their "travel" with AusPost interstate! These Games are heavy! Corner was bent on one Games box and the plastic covering scraped/marred on another! Sorry but not good enough!
Why they are not packed "flat" and/or in bubble-wrap is beyond me? This is my only complaint - the way Games are shipped!!
All other aspects I cannot fault.
I will still purchase from your Company however the packing of games from your warehouse - needs urgent attention! URGENT!
Thank you for asking me and keep up the good work! :)
Angie Mitchell (Vic.)”
“As an Australian consumer, this is very convenient in terms of shopping and stock availability. However, I can't rate it perfect because of the somewhat high shipping fee, which can't be helped but I will still consider it a negative against the shopping experience, but nonetheless, the product range and product prices are great”
“I ordered on line and it was efficient and well delivered. I ordered on line because my previous experience in the shop was awful given the dismissive approach of the staff member who interacted with me.”
