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Garden Buildings Direct Reviews

1.1 Rating 350 Reviews

3 %

of reviewers recommend Garden Buildings Direct

Company Reviews

1.1

Based on 350 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 28%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Garden Buildings Direct Reviews

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 18th January 2024

Garden Buildings Direct 1 star review on 18th January 2024

Garden Buildings Direct 1 star review on 18th January 2024

Garden Buildings Direct 1 star review on 18th January 2024

Garden Buildings Direct 1 star review on 18th January 2024

Garden Buildings Direct 1 star review on 18th August 2022

Garden Buildings Direct 1 star review on 18th August 2022

86

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a tower playhouse for my sons birthday which is on the 19th which I constantly got told not to worry mam it will be here now a day before and still no sign it’s my sons only present and now he has nothing due to empty promises and messing around by use I will make sure I spam all your sites and we’re ever else you sell stuff with the truth on the reviews, am so disappointed and can’t even sleep because am looking for a replacement so am £700 down with no shed, it should be illegal for what use are doing and what are you going to say sorry to hear this and tell me to contact customer service which I do every time and get no joy, THANKYOU for wrecking my sons birthday like times isn’t hard enough right now! I will carry this up with trade a standards and ombudsman! This shouldn’t be aloud!”

Posted 3 years ago

“6 month old shed, soaking water up through the floor and causing growth inside the shed. Apparently it is my fault for firstly, insulating the shed and when they had a think about it, it was because there was no drainage in my solid concrete base. The materials are shocking, the shed was flimsy and I wish I had read the reviews before ordering. Avoid like the plague.”

Posted 3 years ago

“***Don't, Just Don't***. If your looking for a shed or any garden building PLEASE IGNORE and BILLYOH If I could select 0 stars I would have. I bought my BillyOh shed in March 2020 and its now December 2020 and its rotting inside. Even has mould! When I was putting the shed together floor and most of the panels had gaps, customer service didn't want to know. Customer Service is an joke. Please just dont buy from these cowboys,”

Posted 3 years ago

“You get what you pay for. I ordered a £3000 log cabin, the most competitive price in the market, however, quality is horrendous, customers service is appalling, waiting times are outrageous, and I could go on for hours. I bought my garden house on the 27th October and I didn't get it until the 8th of December, they tell you that they will deliver within 31 working days but then they were late by 3 weeks. For 4 weeks I was told that someone will give me a delivery date next week but that never happened I had to chase them all the time, they always tell you the same we are very sorry but your problem never gets solved. Talking to a manager or a director is impossible. I was assured by Carlo that someone will check the delivery to make sure nothing was missing or broken as I already waited a delayed of 3 weeks. When I got my delivery 3 parts were broken and 1 missing, the missing part was the biggest part therefore it should have been the easiest for them to check. Once you contact the company they tell you that once the request is been confirm it take up to 7 working days for the part to arrive, this meant that I had to reschedule my joiners (2nd time), the only thing they tell you over the phone is we are very sorry, but that is not good enough anymore. I read the reviews from here before I purchased and thought it can't be that bad, but please avoid this company and spend your money somewhere else. Very likely I will get a reply here saying please contact us etc, but it will be the same store we are very sorry.”

Posted 3 years ago

“Delivery driver was rude angry and aggressive, wasn't interested in providing a decent service at all. The parts that arrived pre-assembled were shoddily put together, misaligned and 4 of the 6 wall panels have holes or open cracks in them. Door panels don't line up and there are holes in the pre-assembled floor panels. Roof panels on the instructions were already assembled but when speaking to customer service I had to assemble them onto the roof as it was without any baton supports etc. Having had the shed up a couple of weeks it has warped so badly the roof felt has developed a wrinkle/crack across the apex. This is due to the wood drying out after assembly. If I could send it back I would. And before anyone from the company suggests that I "Contact them via my online account"..... I've already tried that and it sends you round in circles. Overall and terrible experience from this company and I would advise anyone getting a shed to shop local.”

Posted 3 years ago

“Terrible service for a terrible product from a terrible company. Over £2000 spent and call centre is somewhere in the centre of the earth that is only available when the stars align! Over two months now if being promised and promised that a manager will be in touch but nothing as yet. Won’t give me a name, number or email so I can only assume there isn’t one. ‘Run’ by fools. They are scared to get in touch but I won’t let this drop! Awful company.”

Posted 3 years ago

“Do not buy from this company, I spent £1000 on a shed and can’t put it together as all the panels are different measurements and material and build quality is extremely poor. Customer service appears to be a centre in China with standard responses. They are not interested in customers or Customer service.”

Posted 3 years ago

“NEVER, EVER USE THIS COMPANY. I recently bought the BillyOh Mini Master storage shed, and had so many problems with the order, coupled with a business that has no interest in resolving to the customers satisfaction - There is no chance I would ever buy anything from them again. The Good The shed was delivered on time The Bad The shed base we ordered with the product was 14inches too wide, resulting in the shed not fitting on it properly There were bits of the roof missing, meaning we couldn't make the shed waterproof whilst we waited for them to send us a replacement shed base. We were promised a new shed base delivery on a Thursday - didn't come. Then promised for Saturday - didn't come. It was eventually delivered the following Tuesday, meaning we had a shed that wasn't waterproof and was stood on damp ground for 10 days from when we assembled it. I asked them to send the shed base via courier to get it to me faster. They flat out refused. They will only deliver via their own drivers and WILL NOT send to you any other way, even when at fault When the replacement arrived, it wasn't a complete shed base but 6 shorter pieces of wood. Meaning they expected us to take apart the previous shed base that was nailed together, and reassemble using the new bits of wood They have a company policy of no refunds, and DO NOT offer compensation or partial refunds when they are at fault. Refused to let me speak to a manager/director, got told 'they'll just tell you what i am'. In order to get a full refund the product HAS to be in the original condition, disassembled before the will collect it. How on earth are you supposed to send it back in the same condition it arrived after realising there were parts missing? Easily spent over 2 hours on the phone with them trying to resolve. The summarise We spent £450 with them and had a horrific experience Terrible customer service Don't care about resolving issues Company policy of no partial refunds is a joke I would never, ever use this company again If you're considering buying anything from this company - don't.”

Posted 3 years ago

“Please do not buy from this company. As stated below, the man never left his vehicle and we had to carry all the timber into the garden ourselves. Some of the panels were damaged and replaced after a very tiring phone call trying to explain to the woman what was wrong. The Summer house has leaked through all the tongue and grooves. It is no more than fence quality. Customer service is dreadful we have been complaining for 3 months.. One of the windows blew in and broke when the wind was blowing..They just keep telling us the wood is natural and will swell and shrink when left in the weather. Wish I had built it in the lounge...Again please give this company the miss and save your money...”

Posted 3 years ago

“I researched and researched which shed to buy until I was dizzy! In the end I went with BillyOh as it appeared to be of good quality and mid-high price giving me assurance I stood a chance of a reasonable shed. There was a 31 working day lead-time which meant delivery would be 12th August. as the 12th got closer I started doing some research (yes, back to front) I was more than a little concerned when I read the reviews on a number of sites. On 11th August I received an email saying delivery was scheduled for 12th August and I would receive a telephone call on the day. Sure enough I received a call on 12th asking if it would be possible to deliver on the 13th, no problem. On 13th August the shed was delivered. Typically the weather did not allow immediate construction. When the weather allowed we took a full itinerary of the parts and everything seemed to be there, one small gripe at this point, we received a bag of screws, nails, 75mm, 40mm, 30mm, 25mm and two sizes of nails. In an ideal world a separate bag for each would have saved 30-45minutes. It took my son and I two days to put up, the instructions were sufficient, relying on pictures as the directions were a little vague. The base was vital to get correct but one square the sides went up in a few minutes, slotting together perfectly. The roof took a little longer but having aligned the floor there was not a lot to go wrong with the roof. My sone fitted the doors with little fuss either. The felt roof laid perfectly and a whizz over with some preservative and we have a great shed. My initial fears and concerns were for nothing as the service (additional copy of instructions were requested), delivery, communication and product quality were without fault. Perhaps, compared to others we were lucky, but I cannot see why I would be treated as a special case. I am a genuine purchaser and not a spoof BillyOh ghost reviewer.”

Garden Buildings Direct 5 star review on 26th August 2020

Posted 3 years ago

“Products are rubbish. Customer service is rubbish. I urge people not to buy from this company. The quality of the summer house i bought is so bad, its not fit for purpose. Warped wood, rough cut wood, knotted panels with holes in, cheap plastic windows that can blow out in high winds, tongue and groove panels leak when it rains. No help from customer service, just bog standard pre-written replies. Dreadful company. I urge you not to buy from GBD.”

Posted 3 years ago

“An man in his 50's turned up in an old Iveco van which leaked oil over my new drive ! he never left the back of the van, just handed me every single item and I carried them all into the back garden. I am 60 !! Half the parts were fresh and others weather worn, When we came to fitting, the roof parts were all too small, obviously made up from remnants. Contact center is obviously abroad and not interested, just wanted to tell me no refunds and no compensation. had to buy specially cut timber on the day from Mike Baker Rugeley, a real business built on customer service. also cost me an extra day of my builder. Bought a 10ft summer house with 9 ft roof purlins and this is what they di for a living. I am going to poist a negative review every day for the rest of my life lol so that these entrepreneur's who make their money luckily and quickly without knowing the meaning of advocacy learn their lesson, AVOID”

Posted 3 years ago

“I purchased a 12 x 8 T & G shed earlier this year. It was the biggest mistake I have ever made. The shed arrived wet with water in the bagged ancillary parts with the packing lists almost unreadable. The battens on each panel were not lined up with the edges and were either too long or too short. When assembled there were gaps between the joins and also gaps between the T&G boards. There were many knot holes in the boards. 3mm gaps between the boards on the doors. 2 sets of new doors were sent but were no better and were rejected . The shed was ordered with shingles for the roof and the instructions for the roofing said to use bitumen mastic and breathable membrane, neither of which were supplied. As the shed dried out dozens of gaps appeared between the boards and then when it rained water was running down the inside of the walls. Garden Buildings Direct said that as I had treated it I had accepted it and also that the shed was only water resistant, which it was not. They seemed get confused by water resistant and water proof. They refused to take the shed back, despite threat of legal action. Fortunately I had purchased it on a credit card and have now been refunded the cost by the credit card company in full. I have now replaced it with a Breckland Garden Buildings shed which was supplied without fault at a lower price despite the erection by Breckland being included in the price.”

Posted 3 years ago

“I recently purchase a BillyOh Master Tongue and Groove Apex Shed and went for all the upgrades available on their website. What a mistake! less than five months later the roof is starting to sag the windows are so flimsy they blow out in a wind and the door is not fit for purpose. Their whole website is about quality for a cheap price. £700+ for this shed is not cheap! I have contacted their customer service and drawn a blank so now having to go down the sale of goods act route. Please do not give this company another penny as you will reqret it.”

Garden Buildings Direct 1 star review on 4th August 2020

Garden Buildings Direct 1 star review on 4th August 2020

Posted 3 years ago

“DON'T BUY FROM THIS COMPANY! Ignore all the fake reviews written to try to dilute their bad scores elsewhere. This company, trading under the umbrella of Kybotech Ltd, supplies poor quality wood and in my case, omitted 4 key parts (and several other pieces) that were integral to the building of my shed. They will not pay for the extra wood and labour it cost to supply and fit these parts ourselves. They are obviously used to customers complaining because there is a generic reply to fit all scenarios. In fact, their standard reply to a bad review on Trust Pilot is that they 'can't find your order number' ie implying that the bad review is fake and that the people complaining didn't buy products from them - don't fall for that misdirection, it's as see-through as my shed. We are in troubling times and people are supporting businesses in good faith, expecting decent service and goods fit for purpose in order for them to keep trading. But when you have a company that is so inherently dishonest, you lose all faith in people. I spent £2,268 so I wasn't looking for a 'budget' shed. But I have wasted my money. I can supply photographs and emails and of course the receipt to back up everything I'm saying. Do not buy products from Kybotech Ltd or Garden Buildings Direct, you will waste your money, or, in my case, pay out more for goods they didn't supply. After seeing my reviews (and I urge everyone to leave honest reviews of their experiences everywhere) I was asked to email my phone number with them and they would ring me to 'discuss this further' ie to make them look as if they care. I emailed my number as requested, but they didn't ring. Margie Fuertes of the Resolutions Team (bet she's kept busy) offered me an insulting £30 on the proviso that this payment would be 'a full and final settlement to put this matter to a close' - Oh Margie, I've only just begun. £30 wouldn't cover the cost of the wood we've already bought, the wood we have yet to buy for the door frame, the cladding to cover the numerous knot holes, or the 6 days of extra labour - albeit at a reduced rate. The wood is poor and dirty and some of it is warped which is odd because we paid extra to have it pressure treated. Time will tell if they did treat it, but I'm now doubtful. Shame on you, you scammers.”

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Garden Buildings Direct 1 star review on 3rd August 2020

Posted 3 years ago

“No missing parts, door frames warped and damaged. I've had nothing but delays as my builders had to stop the work right in the middle of tracks to wait for the replacements plus screws missing too. I've got disgruntled builders requesting more money for the time it's taken to sort it out with garden building direct”

Posted 3 years ago

“I ordered the Picton summer house and the quality is so bad I have asked for a full refund. Within 2 weeks the floor started cracking when walked on, the ceiling developed a large crack that lets water in and the windows don't fit and leave a 2cm gap. I have complained and asked for a refund which they will not entertain. I have now raised it with PayPal to be refunded via then under section 75. The building is poorly made, parts don't line up (some factory fitted parts just fall off) the windows are flimsy cheap plastic and wobble when it is windy. There is no security anyone wanting to steal from it could just push the flimsy plastic windows out. It leaks when it rains. There customer service is appalling they just send a generic email saying wood expands and contracts and to use silicone. In other words....do one!!! If they offered me this item now for half price I would not buy it it is not worth £400 let alone £865 Beware what seems like fake good reviews on here and look into some of the bad ones who all seem to have the same story. No doubt they will say they can't find my order to throw doubt on if this is a real review. Well it is #BS123465 ordered via Billy oh (same company). They also do not like negative feedback on their social media sites and quickly van anyone who is not telling them how great their product is! Dont buy from this company unless you want a flimsy poor quality leaking building for an expensive price. Although bonfire night is not too far away and that is about all their buildings are good for!!! If I could give 0 stars that would be to much!!!”

Garden Buildings Direct 1 star review on 24th July 2020

Garden Buildings Direct 1 star review on 24th July 2020

Garden Buildings Direct 1 star review on 24th July 2020

Posted 3 years ago

“Terrible product, terrible company do not waste your money on this substandard company. If I could score it below 1* I would! The sales team for this company is excellent, they answered all my questions and were very happy to take my money. Hence why I say excellent as they could sell Ice to Eskimos!!! However the shed is awful quality. one puff of wind and this thing would instantly fall down its so weak. We also had mould on all of the floor pieces. We complained, got a generic reply, sent photos got another generic reply. My builder had to purchase treatment for the mould - extra cost - told no compensation or refund is given. When it came to putting this together it didn't fit and was very poor quality, my builder had to purchase extra wood to ensure that this thing stays up for more than 5 minutes! I again complained, received another generic reply. No one answers the phone so you can talk with a person!. Not sure if that happens in normal times and I can understand that they have staff working from home etc etc. I can't stress this enough. DO NOT PURCHASE ANYTHING FROM THESE PEOPLE, NOTHING ZILCH. They want your money and are then not willing to sort issues. There is no customer service at all and this shed that cost us nearly £1k has cost at least £300 - £400 more We regret buying this from here, we wish we had spent our hard earned money elsewhere!”

Posted 3 years ago

“AVOID THIS COMPANY! We purchased a Summer House for £1,410 and there are many problems. The fascia on the front comes in three pieces and all were short, so you could see the roof felt underneath! So my fitter had to cut some short pieces of trim to cover the gaps. The wood is rough all over and the panels were mouldy, through storage in a damp place. But the worst part of all was the doors. After fitting the doors there was a huge gap in between them, the gap started wide at the bottom and then narrowed toward the top. So rain could just come straight in!! So, we ordered two more doors and had to bring the fitter back to re-fit the replacements, these are even worse than the first two doors and the gap is much larger. I have got to fit weather strips to cover the gap and a rubber weather strip inside. I asked for a refund of £200 to cover my fitter charges and to cover costs of parts we now need to fit to make their shoddy rough work better. They REFUSED and offered to re-send a third set of doors. AVOID they are a joke, spend your money somewhere else.”

Garden Buildings Direct 1 star review on 10th July 2020

Garden Buildings Direct 1 star review on 10th July 2020

Garden Buildings Direct 1 star review on 10th July 2020

Posted 3 years ago

“We have purchased a BillyOh Expert Tongue and Groove apex workshop described as "This all-out storage, workshop, and recreational room is the next-to-home dream of every British family." If only this was true! As per the other, honest, reviews, the end product is an excellent example of poor quality workmanship. Tongue and groove cladding is a devious appeal to those looking for a quality shed who are only going to be extremely disappointed. The parts seem to be kept in a damp environment and arrive with so much warp you could travel to a distant planet! The panels are so poorly constructed that you do not even know if it is the joist or the cladding that you should square off. Either way the walls and flooring have as many gaps as our 7 year olds teeth. The integrity (both structural and to withstand weather) of floor, walls and roof rely on quality pre-constructed panels. What was sent to us should not have passed any form of quality check. The difficulty with a product like this is that you invest a lot of time and effort in getting to the stage where you realise that you have made a big mistake. However, by this point you have reached a point of no return, including the well made (solid) base that you have constructed that meets the perfect dimensions of the shed! We are currently investing in exterior builders caulk to fill the gaps between each panel before apply their stripping. We are reinforcing the frame with 4x2's. We will need to lay a solid plywood floor over the supplied floor. We will replace the windows with thicker perspex. Over time, we may even build a good quality shed, perhaps the doors will be original.”

Posted 3 years ago

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Garden Buildings Direct is rated 1.1 based on 350 reviews