“Made order with them. No confirmation email or on account but funds out of account . Called to see what's happend they could not find order. Said to wait few days waited called back they still could not find. Waited again called again found order. Wow nearly a week later. Then I get my phone bill £13 for the privilege of having to call them to sort there mistake will never use company again.”
“I posted a 5* review 3-weeks ago. I am now downgrading that to 1*. The chair leg has cracked, and whilst I have been offered a 10% discount or replacement, it cannot be guaranteed this will not do the same. However on requesting a return and refund I was told that the crack would not affect the stability of the chair. Given my age and back problems this is a risk I am not prepared to take, or on the advice of a carpenter-believe. Yet despite offering a replacement for a faulty item the company will not offer a refund for a faulty item. Against the Sale of Goods Act, much?”
“Was a bit sceptical after seeing these awful reviews, but my worries were unfounded.
Place my order on a Saturday, emailed with a question, promptly replied and got delivery 4 days later on the Wednesday.
Very pleased with product and the excellent service.”
“Awful customer service, courrier lost package and was impossible to get Garden Gear to help remedy the situation (ie refund or send new item) - had to dispute with my card co.
Also they only provide an 087 number for post-purchase customer service chargeable at 13p per min(!), this is no longer allowed as per recent legislation, please report them to Citizens Advice consumer helpline / Trading Standards.”
“Same as other people on here, ordered, paid and when I call due to delivefy being late the delivery company apologised and said that garden gear cancelled with no reason the day before without telling me or reason. You email customer service and you get an automated response just saying they'll issue a refund not even taking into consideration what you want to say or if you wanted your order. I'm absolutely baffled and should of read the reviews first, appealing company”
“I have been waiting for an item to come back in stock, the bronze Buddha water feature. Stock updated advising back in stock and also found same item on eBay and another 2 company’s site, decided to go with Garden Gear. 2 days later receive an email to say they have no stock left and they have cancelled my order with a lame excuse that the computer system updates stock every 30 mins which is rubbish as I was checking on stock for this for nearly an hour before I bought. Surely in this day and age, computers can run a stock level at ‘real time’. Now as it’s 2 days later all the other shops have sold out now too so because of GARDEN GEAR having shocking service and out of date computer system I’m unable to buy my water feature.”
“If I could leave 0 I would. Do not use this company they are beyond awful.
I ordered garden furniture in early May. I received a letter a few days later saying that it would arrive no later than June 1st. I was ok with this. I happened to look on the website and it said my item was out of stock until July. I sent an email (the phone number is premium rate) to check this wasn’t the case. I got an email back 2 days later saying that my item had delivered. I wrote back but got no response and was worried. I called the number and got through to someone who said, no we aren’t getting that set until 10th July so you won’t get it until after then. I asked to speak to the lady who had written to me to check what may have happened and I received instead the worse attitude I have ever encountered. He said, “I told you what happened so that’s it”. He was so rude. I asked to speak to his manager but he kept me waiting and then said they were on the phone. I said I wanted an immediate refund. I’m so upset. I wasted 2 weeks waiting for furniture to arrive and then had this attitude. I’m actually shocked and I think this company may be some sort of cowboy operation. I think they tell you things are coming sooner than they are and they just shout at people who complain. Please don’t order from here.”
“I really wish there was a no stars option... Called last week and ordered some garden furniture- spoke to a really helpful lady who placed the order and took full payment over the phone. Called today to find out delivery date to be told they didn’t have any in stock and the order had been cancelled. When we asked why they hadn’t informed us - they had an email and phone number - the man we spoke to just said he didn’t know why. When we said his attitude and customer service wasn’t really helpful and sounded like he didn’t really care - he said ‘ I don’t’. Perhaps a narrow escape we didn’t get the order if that’s the poor quality of the service on offer. What’s most disappointing is that in these times when people are losing their jobs these unhelpful people are still employed and Garden Gear obviously don’t care looking at recent reviews. Everyone who receives this rubbish service should also complain to Amazon about this company- we plan to. They don’t even deserve one star!”
“Placed an order for Seville Rattan Garden Bistro set on 9 May. To be delivered mid-June. Received follow up email on 11 May stating 'bad news' and being refunded, but item was actually out of stock and explanation that website updates stock every 30 mins and hence probably why accepted order.
Checked twice in last 48 hours and website still offering item for purchase! Did not dare to 're-order' and go through same rigmarole. Am just wondering if because item is £20 more on their sister site, Clifford James, that is reason not supplying to me? Nevertheless, phoned Customer Services and again confirmed 'out of stock' despite being available on website. Bit of a shambles really, and have now found better quality item (more money) via Amazon for delivery this week. Would not recommend Garden Gear to anyone.”
“Ordered supposed to be with me in 5-7 days day 5 phone call saying it would be 28th of may 29 days later woman saying Curriers was busy we own a courier Business during COVID-19 out of 16 wagons four of them are out running there are Curriers all over the country needing work absolute lies. Joke of a company”
“Who are the people? And can they give customer service training days to the rest of the country’s sellers? My item, advertised as out of stock and due for delivery “early May”: I messaged to see if this was definite or just another seller taking advantage of covid-19- taking money and not supplying (I have had my fill in just one month) and I got an immediate reply! Strike one. I was then sent a pro-active email, following my order, notifying me of an update to stock levels. Strike two. Yesterday 1/5 I was notified that the item was due to be shipped!!!! Strike three. During the night I received an email that the item was with the courier. Strike four. Before 09:00 today 2/5, I took delivery. Strike five. Unbelievable. The best service, all round, I have possibly EVER had.”
“They refused to help me when I was misled about the hedge trimmer that I ordered. Instead they blamed Amazon for the misleading information and pop ups that occur when visiting their sure through Amazon, now I have a chain saw head that doesn't fit the hedg trimmer that I was sent.
I was also sent the wrong item initially”
