Admiral Reviews

2.7 Rating 1,490 Reviews
41 %
of reviewers recommend Admiral
2.7
Based on 1,490 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5

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Admiral 1 star review on 23rd February 2023
Anna K
Admiral 1 star review on 14th February 2023
Gabriel Tanasa
Admiral 1 star review on 15th April 2022
Terry
Admiral 1 star review on 15th April 2022
Terry
Admiral 1 star review on 5th May 2021
Mrs. Potter
Admiral 1 star review on 13th November 2020
Francesco Romano Dell’Anna
Admiral 1 star review on 30th June 2020
Paul Hole
4
Anonymous
Anonymous  // 01/01/2019
We have been with Admiral for years and, of course, it's been fine to the point where we needed to make a claim. Our car was stolen as part of a burglary. After the stress of that and the police confirming they had given up looking for it, we dealt with Admiral's claims team. I can't fault the friendliness and professionalism of the individuals I spoke with, so 2 stars for that. BUT 2 things left us angry and bitter: Firstly, it took MONTHS to settle the claim, meaning we continued to pay interest on our car finance for ages and meant we were unable to move forward in getting a replacement car. Worst of all though, Admiral use the glass guide to value the car. The Glass guide (we've used this on a tonne of specific car searches) consistently values cars at private and trade levels, under the reality of the market. Admiral don't use the valuation of the trade price, they use the lowest, arbitrary price. This means they don't take in to account the retail mark-up or, simply the reality of what a model is being sold for on the open market. I gave examples of our exact model and mileage (we had loads of extras/specs as well, but we ignored that) that were priced at at least £4,000 above what they were saying the car was worth. They moved £500, but the reality is that were left with a trifling amount of money and left feeling totally ripped off by Admiral and the industry as a whole. Surely a car, like everything else in the world, is worth what it costs to purchase in the market place - not what some random website/ single organisation says??
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Posted 8 years ago
Poor
Helpful Report
(Car Insurance) - Posted 8 years ago
Do not understand how they justify there renewal quotes. Been with these for 4 years now and each year my renewal quote has doubled (without making any claims), yet when you go on gocompare they are the cheapest so have to start as a new customer each year. This year I am done being a loyal customer a greedy insurer!
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Posted 8 years ago
This company takes only and never gives anything back, corrupt like the most of the insurance companies in this country,
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(Car Insurance) - Posted 8 years ago
I have to say. admiral have always got our information wrong every renewal date. We have so much trouble getting the policy's we want. This year being no exception. However after many phone calls. Two months on we have finally got things sorted. So I would like to thank Catherine Sterio and and Anthony Groves for taking the time to help and resolve the issues. Please continue to record the calls they come in handy for us customers.
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Posted 8 years ago
Very poor service
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(Car Insurance) - Posted 8 years ago
Wouldn't recommend, ask to send copies of things in with no explanation why
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(Van Insurance) - Posted 8 years ago
Unhappy with my experience when I was hit by another car driver in Dec 2014. V little communication from the insurer regarding how long my claim will take,how much I am entitled too.I am still in pain with my back and neck -physio can't help me and has requested that my insurer puts me in contact with a consultant,I'm still waiting. I have been unable to return to work as a teacher.
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(Car Insurance) - Posted 8 years ago
Would not recommend to anybody!!
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(Car Insurance) - Posted 8 years ago
I was quoted a great price as I was halfway filling the online form, and customer service rep from admiral (I believe a Welsh Company too!) phoned me saying he could help me complete the form on the telephone. I told him that on my previous insurance that I had a water leak and reported it to them. After talking to my previous insurers about the possibility of making a claim. Which I did not do ( I had the job repaired for £5.00 using my friend who is fully qualified!) After telling the admiral rep this he said he was going to make a record (I could hear him typing in) that would be seen by all insurers and if I remember he added £170 on top of the online quote,, just for me reporting the incident to my insurer without even making a claim! So no I cannot recommend this company to anyone. It was wrong for them to contact me in the middle of completing the online form on your site with a view to increasing the online quote. Regards
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(Home Insurance) - Posted 8 years ago
Asked 3 times for email on paper work still never received them!!!
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(Car Insurance) - Posted 9 years ago
waste of time.
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(Home Insurance) - Posted 9 years ago
Not easy to access admiral especially emergency situation. Still bit insecure without documents on my hands when there is no internet connection in countryside how do I contact them for help which needed to be looked into.
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(Car Insurance) - Posted 9 years ago
After taking out policy they claimed I had motoring convictions which I had not declared. This was clearly wrong as I have never had any motoring convictions. This took some time to sort out with Admiral. No apology or explanation was provided by Admiral for their clear mistake!.
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(Car Insurance) - Posted 9 years ago
had very poor experiance with buying from admiral but at the time had little choice due to my position and they took advantage of that cant wait for renewal time. gocompare was good and easy.
Helpful Report
(Car Insurance) - Posted 9 years ago
Admiral is rated 2.7 based on 1,490 reviews