Budget Insurance Reviews

Name: Budget Insurance
Rating: 3.97

4.0 Rating 1,501 Reviews

75 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.0

Based on 1,501 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Budget Insurance 4 star review on 7th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the 3rd time of using Budget insurance and we haven't had any bad experience. The price was very reasonable and the renewal was easy and hassle free. I would recommend them.”

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Posted 1 month ago

“I was sent my renewal which had gone up a lot. When I queried it they reduced it dramatically! How does that work? My husband had the same issue but they wouldn't reduce it. He went onto a comparison site and got it £150 cheaper using the same insurer. Not great for a broker who's meant to get you the best deal!!!”

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Posted 1 month ago

“Good price, good customer service”

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Posted 1 month ago

“got quote over phone £197,THEN I CHECKED MY CREDIT CARD AND WAS CHARGED £220,ALSO STOPPED MY ATOU RENEWAL LAST YEAR AND THEY DID NOT CANCELL,DREADFUL EXPERIENCE ,DEF WOULD NOT USE AGAIN,SAID THEY WOULD GET BACK TO ME AFTER THEY CHECKED PHONE CONVERSATION STILL WAITING”

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Posted 1 month ago

“where do I begin, I paid for my insurance on my credit card, which Budget then said i’d not paid and charged me an unpaid card fee. So i contacted my credit card company who said that the payment had gone through. Budget insurance were threatening to cancel my insurance so I paid the full amount on my debit card, I had to claim the payment back from my credit card as there was nothing wrong with it, in the mean time Budget have refunded me a part of the policy as they had an error and are waiting to recharge me. I just feel that they don’t have a clue what they are doing, and the customer is paying the price for their mistakes.”

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Posted 1 month ago

“Exerlent value for money cheapest by far one very happy customer would highly recomend its a 10/10 from me thank you budget hope to be with you for many more years to come”

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Posted 1 month ago

“I have used Budget for about 5 Years now speaking to the Reps in Peterborough, however this last year the Rep was in South Africa, I was disappointed that this had happened although the service I received was as good as I had experienced in the past, I hope this continues and doesn't go downhill, we will wait and see”

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Posted 1 month ago

“You was the cheapest”

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Posted 1 month ago

“I've been with Budget now, for several years, insuring a 19yr old van. Each year I do an online quote request. Each year I get a renewal notice from Budget. This year, 2024, the cheapest online quotes were over £100 more than Budget in 2023. I expected Budget renewal to be similar.......it was 66p more than 2023....! Happy days, well done Budget.”

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Posted 1 month ago

“Happy with the service. Convenient to access documents. Pity about the hike in costs!”

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Posted 1 month ago

“Very happy with your service you have been looking after us for some years now and we hope to carry on In the future”

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Posted 1 month ago

“You’ve always been a fair company while I’ve been with you with is 7 years and I renewed again this year even though price gone up”

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Posted 1 month ago

“Some customers are not English speaking. Please get sales consultants that can speak languages that one can understand. We are not all English speaking. Claims are being rejected merely because of a language barrier…even when a customer is struggling to answer questions, there’s no assistance whatsoever…disappointing to have claims rejected, and you can hear clearly that the customer is struggling to answer what is asked.”

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Posted 1 month ago

“Have always been treated with respect and politeness, all questions answered! Recommended A**”

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Posted 1 month ago

“Easy to access documents. Staff very helpful”

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Posted 1 month ago

“Great service and good prices”

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Posted 1 month ago

“Quick and easy no hassle insurance. Saved me over £60 on my van.”

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Posted 1 month ago

“Contacted by company following review and very helpful lady recalculated premium downwards for me.”

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Posted 1 month ago

“Negotiated a better price than initial renewal offer. Good cover at a fair price, & able to speak to a sales rep quickly.”

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Posted 2 months ago

“great customer service i did look for cheaper car insurance on the compare sites as we all know that car insurance has gone through the roof at the moment and lets all hope that it goes down to a sensible price. so the option was to stay with budget insurance as the compare sites where asking for a higher price. all the best to budget and the team for looking after me and a great price to regards paul”

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Posted 2 months ago

Budget Insurance is rated 4.0 based on 1,501 reviews