Churchill Reviews

Name: Churchill
Rating: 3.74

3.7 Rating 1,298 Reviews

71 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,298 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Churchill made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good offers and reasonable prices...”

Helpful Report

Posted 4 days ago

“Don't give a damn. I had a leaking pipe behind plasterboard which apparently I should have been aware of ! They are no help whatsoever”

Helpful Report

Posted 6 days ago

“Car insurance. I always had trouble with companies such like Hastings direct, Adrian flux and ticker. I’m a young driver just looking to lower insurance and the perfect company for that is Churchill drive sure. The premium was high but as a new driver it’s expected but they always kept me in the loop if I missed a payment they were very helpful gave me plenty of time to sort it out. Overall I’ve had a positive experience and I’ll be staying with Churchill for years to come. Brilliant way to lower insurance with mobile black box. Thanks Churchill.”

Helpful Report

Posted 2 weeks ago

“Another driver crashed into me in an accident which was not my fault. When I would not accept fault they cancelled my insurance and tried to take me to the small claims court to pay for the other party's costs. They will do literally anything to avoid paying a claim. Crooks.”

Helpful Report

Posted 2 weeks ago

“Absolutely disgraceful company, verging on fraudulent. Have had my claim for over 6 months, I’ve provided all appropriate details - including a police crime number (which is a complete waste of the Police’s time) - yet the claim is still open. They have now stopped responding to emails and phone calls and I really don’t know what else to do. DO NOT BUY INSURANCE FROM THIS COMPANY.”

Helpful Report

Posted 1 month ago

“They cause so much stress that if they fitted you with a blood pressure monitor your life insurance premium would rocket, it's like dealing with a bunch of deliquents with intermittent amnesia.”

Helpful Report

Posted 1 month ago

“Easy to deal with.insurance nearly the same as last year. No double pension no double insurance like most other companies.”

Helpful Report

Posted 1 month ago

“My experience with Churchill after a non-fault claim has been truly awful, and I will never use them again as a result. From the outset, the process was plagued by delays and confusion, with multiple claim handlers and missed appointments. Their handling of my car valuation was particularly frustrating. Both Churchill and CoPart offered the same incredibly low offer, having first outsourced the initial write-off valuation to CoPart, a salvage auctioneer who profits from lower valuations due to a clear conflict of interest: the lower they set the value, the more money they make. They relied solely on outdated guides, completely ignoring my evidence of advertisements for dozens of similar vehicles (and one or two identical models) for way above what they were offering. Only after an official complaint did it come to light that one of the guides they usually use, AutoTrader, gave them a valuation that was much closer to reality than the other 3 guides. However, they discounted it completely and didn't use it as part of their calculation. Churchill didn't understand my frustration at them ignoring one of their own guides and literally dozens of comparable examples from the market simply because they were higher than what they wanted to give me. Notably, of the guides they use, only AutoTrader allows you to actually purchase a vehicle, and unsurprisingly, it was the only one that matched the reality of prices I see. Furthermore, they conveniently ignored the fact that they didn't discount the lowest valuation as an "outlier," only the highest. Churchill cancelled my policy (that included cover to drive family members' cars) without my consent when it had 6 months remaining. To add insult to injury, even though I had paid annually for 12 months and they had cancelled it against my wishes, they also advised me they would not refund the remaining 6 months' premium! I do not care what they slip into the small print of policy documents; this is just plain unacceptable. After a time-consuming and emotionally draining official complaint, their final offer of a mere £200 did nothing to compensate for the inconvenience or the loss of my beloved car. It barely covered the remaining premium which they refused to refund. Overall, Churchill's unfair practices, lack of communication, and complete disregard for my situation have left me feeling frustrated and unsupported.”

Helpful Report

Posted 1 month ago

“Having to install a Drivesure app at 62 years of age so they can monitor my driving! Absolutely nuts! This ensures you get a cheaper policy but surely what about an age limit and those without internet access? I am not happy to be monitored by GPS regarding my whereabouts and my driving ability thank you but will pass on this one.”

Helpful Report

Posted 1 month ago

“After insuring my car with sainsburys for many years it was handed to Churchill. I have just had a quote for next year from March and it has more than doubled in price. I rang them and spoke to a very unhelpful lady who informed me I wouldn't get it cheaper anywhere else. I did!!! Customer service is everything except at Churchill.”

Helpful Report

Posted 1 month ago

“Mumbai call centre, with operators who cannot understand English. No Manager ever available and always 24-48 hours to call back...which they never do. Appalling company and avoid at all costs.”

Helpful Report

Posted 2 months ago

“CHURCHILL HOME INSURANCE REVIEW: Claim handlers hide from you, avoid contact, ask for more evidence then use anything they can find to wriggle out of paying out many months later, avoid!”

Helpful Report

Posted 2 months ago

“Last year a third party reversed into me. Some how that got turned round to me reversing into a third part my car was stationary and i was not in it. They increased my premium by 100% while my cohorts increases were 16%. This year just gone I hit a rock I could not see in a very poorly lit hotel carpark. They decided very quickly it was my fault even though the images they returned to me were corrupted and they could not have seen the rock. Increased premium to just over £1050. Last year they claimed I had no legal assistance , this year they have ignored requests to use legal assistance, ignored . If it goes on at this rate my insurance in 11 years time will be around a million. I don’t think I could afford that triple lock on my pension won’t stretch that far. Sort of irrelevant don’t think they will be in business then.”

Helpful Report

Posted 2 months ago

“Awful insurance company, engineer did not perform a proper diagnostic on the boiler error code, he could not even locate a waste condensation pipe or undo a screw so left, sat in his car for 15mins then went. This has resulted in Churchill not willing to cover my claim, leaving me and my son to have a cold Christmas and l will probably have to buy a new boiler. They also increased my renewal by 30%. I have Churchill Hone Plus which should be called Churchill Home Minus for all the exclusion payout clauses they have.”

Helpful Report

Posted 3 months ago

“Terrible insurance company! My car was recovered by them after an incident and I’ve been sent all over London trying to get the car fixed and sorted. They’ve done nothing to help, they even sent me to a grave this afternoon and told me it would be ready only to find out that they didn’t even have my car. I have a disabled relative whom I can’t transport and they refuse to give me a courtesy car despite the fact that they’ve made some colossal mistakes and extended my period that I won’t have my vehicle back. I have contacted a solicitor to claim against them. Just please go elsewhere for your insurance. Churchill are an absolute joke.”

Helpful Report

Posted 4 months ago

“Don’t know if it’s a real person!!!!”

Helpful Report

Posted 5 months ago

“My previous insurance was £23 a month now its gone up to £45 a month and I've had no accidents and barley use my car the mileage is under 40 miles a week. Disgusting increase, will be going elsewhere”

Helpful Report

Posted 6 months ago

“Your app gives terrible scores when my driving is fine speed limit and everything the only time I get a good score is when I go for a drive that lasts 30 or more minutes my score slowly decreases over time no matter how safe I drive. terrible”

Helpful Report

Posted 7 months ago

“Absolutely shocking service. Impossible to get through.”

Helpful Report

Posted 8 months ago

“Not had to make a claim so can't comment on service but their drive sure app is awful. Can't get the score above 50. Tells me I'm driving on dangerous rds. It's a quiet residential street thst I live on but classed as dangerous! I also live at the top of a steep rd but it tells me I brake too much. Tells me I'm speeding. I deliberately kept at 20 to see if I vould improve score!! Nope! Not as accurate as black boxes”

Helpful Report

Posted 9 months ago

Churchill is rated 3.7 based on 1,298 reviews