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General Accident Reviews

3.0 Rating 575 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

3.0

Based on 575 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very easy to book on line but pleased i have not needed to make a claim”

(Car Insurance) - Posted 5 years ago

“They provided all the help and information that I needed. I would ask help from them in the near future.”

(Car Insurance) - Posted 5 years ago

“first time i did online insurance pleased with the service i got”

(Car Insurance) - Posted 5 years ago

“Easy to set up. All done online to keep costs down, upload documents online and 14 day code to phone them with any issues otherwise phone through the claims number if there is an accident. Any chnages to your policy like change of address or add a driver is done online and tell you how much it would be to add them instantly. Good service haven't had to make a claim, but so good so far.”

(Car Insurance) - Posted 5 years ago

“So far I am satisfied....so am considering staying with them.....”

(Car Insurance) - Posted 5 years ago

“They need to add an over the phone customer support.”

(Car Insurance) - Posted 5 years ago

“I had to claim for a smashed side window. I phoned General Accident and they took my details and then put me through to Autoglass. They gave me an appointment for a few days later. Two gentleman came on the specified day and fixed the window. No problem. All sorted. Well done.”

(Car Insurance) - Posted 5 years ago

“Didn’t like the idea that you can only get in touch online. Prefer to talk to someone. Very expensive to cancel the policy.”

(Car Insurance) - Posted 5 years ago

“With everything that n lol me too s next t ql aye a good idea but good nonetheless the service is good”

(Car Insurance) - Posted 5 years ago

“I think the General Accident online policy is excellent and a positive development in the usually conformist car insurance industry. I own several older cars and in the past, transferring insurance has been an expensive procedure with admin. fees. General Accident gives me complete access to my car policies so I can quickly transfer insurance without, or at minimal cost. My only criticisms are that being an online policy, talking to someone isn't easy after the brief introductory 'phone contact provided' period. Also, customer support for a problem with a renewal notification blocking my policy details prevented online access and I couldn't insure a vehicle when I needed to. This was not dealt with effectively until a manager intervened. If it wasn't for these relatively minor issues, General Accident would get 5 stars.”

Posted 6 years ago

“The only criticism that I would make of General Accident were that they were eager to increase my premium when it was discovered that there was something very minor upon my proposal which did not require revealing upon the online questionnaire. I cannot state what they are like as a Company since there has been no contact since taking out the policy.”

(Car Insurance) - Posted 6 years ago

“All went smoothly. Loads of paperwork emailed promptly. Reputable company”

(Car Insurance) - Posted 6 years ago

“After being in a vehicle accident that wasn't my fault I got hold of General Accident to make a claim and the person I dealt with sorted everything out very quickly and money was paid to me within 3 working days! Also I was able to update my new vehicle's details quickly by logging into my account. Very happy with this company and its service.”

Posted 6 years ago

“Had damage to windscreen. It was very easy to claim on line with direct link through to Windscreen company to arrange appointment to replace it.”

(Car Insurance) - Posted 6 years ago

“I haven’t had To make a claim Yet so I can’t say anything about them”

(Car Insurance) - Posted 6 years ago

“It takes a min of 20 mins for the claims dept to answer the phone (usually 30 mins). After my car was recovered it took 11 days to decide whether to repair or right off the car and then another 3 weeks to repair. The delays seem to be down to there sub contract engineers -Vizion, who do not seem to be able to cope with the work. When will companies learn that sub contracting to cut costs usually leads to worse customer service?”

(Car Insurance) - Posted 6 years ago

“no problems so far good.”

(Car Insurance) - Posted 6 years ago

“Ok so far”

(Car Insurance) - Posted 6 years ago

“Good value for money”

(Car Insurance) - Posted 6 years ago

“Very good”

(Car Insurance) - Posted 6 years ago

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General Accident is rated 3.0 based on 575 reviews