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General Accident Reviews

3.0 Rating 573 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

3.0

Based on 573 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn't even give these one star but… I wouldn't even give these one star but had to coz you cant Wright anything with out clicking a star I wouldn't ever use this company ever again thay have no summer services what's the weather there as far as I can workout as you can not ring them and when you do send an email you get no really person mail you back or ring you back And just so you know you can not set you direct debit up for the day you get paid it will only go from the day you set the policy you can not change this with out a fight on your hands I have now cancelled my policy with this company and you cant get help with anything oh and they have taking 2 payment on one day out of my bank Please please please dont use this company it is ridiculous how bad it is”

Posted 4 years ago

“Terrible customer service, my insurance automatically renewed therefore I was wanting to ring up and cancel on the first day. I was unable to ring as it said my policy number was incorrect even though it wasn’t. I have had to do this via the website which states they will give me a full monthly refund. When reading other negative reviews this is often not the case, fingers crossed they do actually give me my money back as i will not be able to phone anyone to sort this out. Emails are only answered on a weekly basis.”

Posted 4 years ago

“Give false claims of speeding, harsh braking etc”

Posted 4 years ago

“Not able to add NCD from previous insurance. No telephone support absolute joke of a company. Avoid at all costs high interest rates monthly too”

Posted 4 years ago

“Bought policy for my son. He goes abroad to study. Car is not used and so my wife takes it out. She turns into the main road nearby at 06:30 which is 30mph, goes over the limit briefly and remembers the box and reduces speed to the limit (not condoning 'speeding' but I think that we are all grown up here.) Did this three days in a row. Policy immediately cancelled. My son appeals and informs them that he will suffer due to this sanction and he had no control of events. Not interested. Yes, there was speeding, yes I know the terms. BUT come on, discretion would work here as son is now penalised as he has to declare that he has a policy cancelled. I looked on another review site and we are not alone. Yes they are cheap, but it appears large amount of cancelled policies, £175 'admin fee' (Really - for what exactly). To be honest I think they are a disgrace and would strongly recommend that you do NOT use them”

Posted 4 years ago

“Worse company going. Yes was cheap to insurance my car with a box. Kept eye on my Score like advise to. Was always good or excellent. Then had a text to say I was speeding. They just changed the speed on a road I drive on. Tried to phone to talk to someone and explain. Has box didn't register I was speeding. No joy they have no number so all contact by email which takes ages and different person replays. They then text to say they cancelling my insurance and charging me for it. What a joke. So cancelled myself. AVOID AVOID. This wasn't my 1st box insurance but it's my last never had problem with 1st box insurance but was a different company. Have learnt cheapest anit always the best. Only gave one star has no option of none”

Posted 4 years ago

“I cancelled my policy in March as I sold my car. They didn't cancel it till April and have refused to send a refund for the remaining 8 months. I've emailed them again a number of times as there is no phone number to contact them. Still no answer.”

Posted 4 years ago

“AVOID!!! I went with this company due to it being the cheapest. However, months down the line they cancelled my policy due to black box scores. I was not contacted about this. I tried to contact them but they had no telephone line. I had to make a new quote to actually be able to speak to somebody. Absolutely appalling customer service. I certainly paid the price for using a terrible company like these.”

Posted 4 years ago

“I will NEVER renew or recommend anyone to general accident. Been with them 2 years and never claimed. However, im in a non fault claim and 3rd party dealing with all my claim car and personal injury. I have been trying to change my policy, amend my policy, and take out gap insurance, plus ask about legal protection. I tried to do on line but does not give options , quotes etc. Or answer 2 questions so i asked for a call . The reply was if i want a call to discuss my policy then i will be charged administration fee. .how do they get away with this. Im 5 days off getting my new car i fear i will get nowhere. I cant talk to a pc . I need a human being to go tho options. My advice STAY CLEAR of this company . Never again will i use”

Posted 4 years ago

“30 mins on the phone and still no answer. just want to know what the clause means re no cover for theft if thatcham item not used. car comes with a factory alarm. nothing to say how long i have to wait. consider this poor customer service when they want my money,,”

Posted 4 years ago

“Telematics lack of customer services”

Posted 5 years ago

“Terrible company. Been with them one day and driving over the limit once gave me a terrible score. Also the road I drove on is private and therefore “unnamed” which meant my score went down hugely. Very disappointed. Never should’ve gone with them”

Posted 5 years ago

“DIABOLICAL!!! One star is too much and I believe this company to be fraudulent. I have been ripped off!! My policy was cancelled and I was charged for the pleasure, despite uploading my no claims proof via the automated website service following a reminder. No email trail available, therefore I am out of pocket and annoyed!! I was hoping for a response from them as I wanted to discuss my policy URGENTLY. I found myself uploading typed letter to the company via the document upload facility, which fell on deaf ears! NEVER EXPERIENCED CUSTOMER SERVICE LIKE IT IN MY LIFE!!”

Posted 5 years ago

“Unable to contact anyone with regards to an urgent matter regarding false claims on the black box fitted on our car. no response to emails apart from the automated response of 48 hours. very unhelpful when the matter is URGENT. poor customer service. will not be reccomending”

Posted 5 years ago

“I know it's a online insurance, but I find it strange how it take 48 to respond to your emails send directly to them, but respond to reviews on here straight away. when I asked for a phone call to discuss some issues with my account, I got an email back to only tell me they won't have a number to call on as it's all done online. However my issue was that they have put me down as 3 claims, when it was 2 (1 I wasn't even in the car of, but because it was a hit and run situation they said it needs to go against me?!).. is all i wanted was to speak to someone to get the issue sorted. Also wanted a quote assessing before I brought a new car but again, has to be online...therefore you can't ask any questions with the price. Every reply you do to the emails they finally send you, you have to wait another 48 hours for them to get back to you. If you don't need to speak to them at all then they are perfect as they are cheaper than some,but when you have an issue, accident or query they are rubbish unfortunately. They are no help whatsoever. The second my insurance is up I shall be moving. I'd rather pay a bit more than be worrying non stop whether my information is correct and know I can speak to someone to actually resolve it.”

Posted 5 years ago

“Avoid!!! Disgraceful service no phone help or assistance... plenty other companies out there who will take my cash.... terrible website too”

Posted 5 years ago

“Simply impossible contact! I can't login to amend my policy or cancel it, but can get a new quote using my existing details. Absolutely abysmal service. Tried email, live chat, even desperate attempts to find a phone number all of which end up in claims dept who wont talk to you!! And this is how your treat loyal customers 😡”

Posted 5 years ago

“Don't make the same mistake as me As a first time driver, general accident was the cheapest option so I went with them despite the poor reviews I had read online. - I repeatedly received texts informing me I had been speeding, including one informing me I had somehow gone over 70mph on a day when the only driving I had done was a 5 minute Tesco run. There is no way to challenge these claims as it is not possible to contact the company after the first month of your cover. -My insurance ran out recently, I received no communication whatsoever and no renewal offer. My policy documents simply disappeared from the 'my account' page and that was it. - The app that is meant to be used to track your driving is horrendous, it constantly crashes and the information is not presented clearly which makes it very difficult to improve your driving to earn a better score. In addition, the scoring seems completely arbitrary I can drive like a saint and still earn poor scores. Edit: My policy just got cancelled for speeding, exactly seven days before it was due to end. Out of the kindness of their hearts, general accident is covering me for the next seven days (which I will have to pay for of course - as well as a £125 'administration' fee). I thought my opinion of this company could not get any lower but they are complete scum. I'll put the same information as my complaint below: My policy has been cancelled for speeding, suspiciously on the same date it was already due to end, the only difference now being I have to pay a £125 cancellation fee as well as the price for the next seven days of cover. I do not speed and after receiving the second notification on the 5th of March I sent an email to your customer support to find out when and where you claimed I was speeding I received no response I followed up this request for more information yesterday and was sent a cancellation email today. If I was speeding (which I am sure I have not been) a time and date would have been useful to help rectify this issue, simply telling me I was speeding 'at some point over the weekend' is useless in actually helping me address the issue, but I suppose that's the point. You are simply looking for a way to cancel the policy, charge the cancellation fee, making yourselves as much money as possible since you were already aware I would not be a returning customer.”

Posted 5 years ago

“Absolutely terrible customer service. Cant phone them. Cant log into site. 35 requests later I get a password reset which still doesn't work. My new car is at dealer and I cant collect it as unable to change vehicle details. STEER CLEAR OF THIS COMPANY!!”

Posted 5 years ago

“No call centre have been sending emails to change address but no one bothers to get back to me so looks like am not insured as I have not told these cowboys where I am living, will be using different insurance company next time”

Posted 5 years ago

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General Accident is rated 3.0 based on 573 reviews