Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.66

2.7 Rating 437 Reviews

43 %

of reviewers recommend Halifax Insurance

Company Reviews

Questions

Metrics

2.7

Based on 437 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

security@halifax.co.uk

Write Your review

Tell us how Halifax Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best car insurance I could find from a reputable company”

Helpful Report

Posted 3 years ago

“Straightforward stress free experience of obtaining quote.”

Helpful Report

Posted 3 years ago

“Halifax Home Insurance Ultimate with Emergency add on. I’ve been a loyal customer paying £400+ pa for well over 10 years and have a drainage leak with unknown source. It requires investigation and repair. Damage evident to walls and skirting in two rooms. An insurance job you might think. Not according to Halifax. Had some idiot call me who quite frankly hadn’t a clue what I was talking about. Based on my own experience avoid this bunch of con artists at all costs. Don’t waste your money. I’m going to cancel and take up cover elsewhere”

Helpful Report

Posted 3 years ago

“Appaling fraud by Halifax Home Insurance. I paid for home insurance and emergency repair protection add on. First the engineer did not arrive on the day booked, i had to chase them, they arrived a day later. Then the engineer had no intention of doing anything when he arrived. I had a leak in my roof after storm Bella. The engineer looked around 16 years old, he said he was roofer, but did not intend to look or enter the roof space, I had to insist, he asked me if I had a ladder, surely he should arrive prepared. He went off to get a ladder lift the roof hatch 3/4 inches, did not enter or inspect, in fact all he could see was a dark space and some insulation by only lifting the hatch that much. Halifax then reported the engineer stated in his detailed roof space report the roof felt and roof were in poor condition and declined claim - the report was completely fabricated. I took a video to show Halifax and show emergency repair company and their subsequent assessor who didn't enter the house at all what a loads of disgusting lies their report was. Independent local well established qualified roofing company came inspected my roof said it was in good condition and no issues with the lining or external evidence of anything to show it was in poor condition. AVOID HALIFAX AND THERE EMERGENCY INSURANCE THEY SCAM. Reporting the ombudsman with evidence.”

Helpful Report

Posted 3 years ago

“Their customer service is very bad. They have untrained staff. I made a claim of water damage and their staff give me wrong information on every single step. Because of that its now more than 5 weeks and i have no floorboards in my kitchen. And when i complain in their complaint department they accept their fault and try to give me small amount of compensation. I refuse that and they said either u agreed or not we have sent this in ur account and now if dont want compensation amount send us back. Very cheap customer service and unprofessional staff”

Helpful Report

Posted 3 years ago

“I longing in to my account to transfer a money and they blocked me asked to longing on desk top to approve the transaction again after get in my account it blocked me and asked to call on a number so I called and after 56 minutes waiting to get some one I mean a real person to talked they asked me all the silly questions about my phone about my life about all so 🙃 look like they don't want you to take you money away from them so very disappointed 1 star The person turn the phone down on me. I'll closed my account on this bank they are very rude 😤”

Helpful Report

Posted 3 years ago

“An absolute disgrace of a company. The insurance cover they provide isn't worth the paper it's written on. The repairs carried out on my house after a fire we're all sub-standard, but Halifax were only interesting in backing the useless building contractor they choose to perform the repairs rather than putting things right. They also failed to properly pursue my neighbour, who started the fire, for damages. All in all, trying to use my insurance for its intended purpose was a very disappointing and stressful experience.”

Helpful Report

Posted 3 years ago

“Deserving of no stars. Disgusted by Halifax and it's services. In branches they seem decent enough, the moment you phone or seek help...the customer service is none existence. They pay you to join the bank then charge you interest, so you end up paying back that money anyway. Will avoid in future and also advise others to do the same! I'm homeless and still getting charged interest, they expect someone's circumstances to drastically change within 30 days of any hardship before they start charging you again. Horrible banking service!”

Helpful Report

Posted 3 years ago

“Halifax life insurance will ignore your emails, abuse your grief and will not settle your claim or mortgage, in order to repossess your home and make you and your children homeless. Heartless, manipulators and discriminators”

Helpful Report

Posted 3 years ago

“I have had a major flooding in my kitchen,with one of the main hoses bursting and flooding the whole kitchen. I called Halifax emergency line at 12.15am and explained to them what had happened,and also added that we are a aged couple,I have severe arthritis and wife is on the vulnerable list from the NHS. We were promised all assistance asap,but we kept getting calls from the company meant to deal with the emergency with alot of excuses about finding an engineer,at about 20.30 a engineer came out without tools or parts, borrowed my tools and spares and put a blind on the hose to stop the leak. Promised to comeback first thing in the morning and complete the job. We are still waiting even after complaining to Halifax about after predicament at 0915am,but we are still waiting for a reponse. To add to what we going through for last 24 hrs as a retired couple of 68, we haven't been able to go to toilet or flush, No heating, no cooking, even to drinking water had to buy bottle water to drink,No bath,No washing of cutlery,all the used ones are beginning to smell.I hope that people reading this review don't touch Halifax insurance with a barge pole.”

Helpful Report

Posted 3 years ago

“I telephoned the online service as I am selling my home and need to bank the proceeds. I have a 2 savings accounts with the Halifax , but wanted to confirm if this was the best place to put the money. I spoke to a very disinterested man who just said yes yes put in in your savings. Not a very reassuring phone call .”

Helpful Report

Posted 3 years ago

“Awful service DO NOT take Halifax home insurance . This is no service whatsoever and any money you pay is simply a donation to this company”

Helpful Report

Posted 3 years ago

“People of the UK do not buy home insurance with the Halifax they do not help you when you have to claim and treat you like a criminal. Absolutely awful service akin to extortion”

Helpful Report

Posted 3 years ago

“Halifax car insurance is one to look out for. My best quote this year 👍”

Helpful Report

Posted 3 years ago

“Great experience this time need to shop around more often 👍”

Helpful Report

Posted 3 years ago

“Great experience this time need to shop around more often”

Helpful Report

Posted 3 years ago

“Absolutely appalling as usual Insurance companies relying on terms and conditions to not pay out a claim. What I’ve learnt from my experience this week is that it pay to lie and thieve like criminals do. Working for Lloyds Banking Group myself I am disgusted and urge nobody to take out cover with them as it isn’t worth the paper it’s written on.”

Helpful Report

Posted 3 years ago

“If I could score Halifax Allianz nil I would. This is not an ‘emergency service’ and to label it as such is misrepresentation. There is insufficient space here to recount the nightmare over the boiler breakdown that they and the response organisation they use mishandled. But the upshot was that they are only interested in avoiding their commitments. Nothing from them from a formal complaint lodged on 28 November other than the old excuse that they cannot comply with their own ‘internal complaints procedure’ because of COVID. The timescale for referring the matter to the FCA expires next week and that appears is the only course of action left. Shame on Halifax for partnering with Allianz. Avoid their emergency service cover like the plague.”

Helpful Report

Posted 3 years ago

“Excellent customer service”

Helpful Report

Posted 3 years ago

“Absolutely shocking service from start to finish ive used them twice now both times a $%*$ show first time they insured the wrong property this time I needed to claim the women on the phone prity much told me my policy was useless the person that came out to asses said there was no damage then went on to tell me about the damage that was there I raised a complaint they called me of a with held number I was driving so when asked if I was free to talk I said no just as I was about to explain why the guy just hung up never to call back shocking all round avoid like the plage”

Helpful Report

Posted 3 years ago

Halifax Insurance is rated 2.7 based on 437 reviews