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Lancaster Insurance Reviews

1.9 Rating 220 Reviews

22 %

of reviewers recommend Lancaster Insurance

Company Reviews

1.9

Based on 220 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful service and ridiculous charges. Totally incompetent staff. To those who have cancelled and received no return premium, contact the actual insurers [Lancaster are only the brokers] and ask how much the refund due is. Then press Lancaster for settlement as they will have been credited with the return premium by the insurers. If they don't repay you, I would regard that as theft. Report to the Insurance Ombudsman AND ESPECIALLY to the Financial Conduct Authority who regulate Lancaster quoting their authorisation number which is on their site.”

Posted 7 years ago

“Very good service would recommend to anyone. Excellent price, exceeding good service.”

(Car Insurance) - Posted 8 years ago

“Brilliant insurance provider, would recommend to anyone.”

(Car Insurance) - Posted 8 years ago

“easy pleasant transaction , excellent communication”

(Car Insurance) - Posted 8 years ago

“great price , easy to deal with and documents on line”

(Car Insurance) - Posted 8 years ago

“Excellent all round.Streets ahead for Mazda MX5 insurance - can't comment on other makes/models.”

(Car Insurance) - Posted 8 years ago

“Excellent value for money classic car insurance.”

(Car Insurance) - Posted 8 years ago

“Good service would recommend”

(Car Insurance) - Posted 9 years ago

“They give you exactly what it say,s on the tin ,very easy to understand policy perfect for my fully restored AUDI 80 quattro and I will renew the policy .”

(Car Insurance) - Posted 9 years ago

“Excellent service and the best price anywhere”

(Car Insurance) - Posted 9 years ago

“no problems”

(Car Insurance) - Posted 9 years ago

“i am very pleased with my car insurance ,very helpful and also great value.”

(Car Insurance) - Posted 9 years ago

“I have had no reason to contact Lancaster since I took out my policy with them so do not have any knowledge as to how they may respond to a claim, and hope that stays the same in future years.”

(Car Insurance) - Posted 9 years ago

“Great service.”

(Car Insurance) - Posted 9 years ago

“Straight forward & good value.”

(Car Insurance) - Posted 9 years ago

“I use a 4x4 with modifications and most insurers are not interested, Lancaster insurance had no problems with my modifications and gave me great cover for a very fair cost. I would highly recommend Lancaster insurance they do listen and care about your needs.”

(Car Insurance) - Posted 9 years ago

“Good customer service but too expensive for me. May be ok for other drivers though as I’m not convinced my car met the criteria for classic they wanted”

Posted 3 years ago

“I cannot say enough about Lancaster insurance,dependable,professional and most importantly reliable...wonderful job I’d recommend them to anybody!”

Posted 3 years ago

“I found them fairly straightforward. Yes, I cancelled a policy 6 weeks in and got no refund, but as the total paid was £94 for a year (classic policy) I wasn't expecting much. Most of the £94 will have gone into handling cost and commission - I think they quoted minimum £70 cost from the insurer and their own cancellation fee which exceeded what was left over, the excess being "waived".”

Posted 6 years ago

“Cancelled policy after barely 6hrs after I received the policy scheduled as I wasn't pleased with the wordings as I feel the policy wouldn't suit my need. Rang the customer service centre and spoke to an agent and also a team manager who resolved the issue. Both were really helpful. Wordings could have been clearer to enable people to make an informed decision on whether or not to take out policy. The cancellation fee was high but managed to come to an agreement for a much lower fee. I think its all down to approach we all take to get things resolved but ultimately pleased with the outcome.”

Posted 7 years ago

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Lancaster Insurance is rated 1.9 based on 220 reviews