Lancaster Insurance Reviews

Name: Lancaster Insurance
Rating: 1.91

1.9 Rating 220 Reviews

22 %

of reviewers recommend Lancaster Insurance

Company Reviews

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1.9

Based on 220 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found that every one I spoke to at Lancaster insurance were curious and I would really like to recommend Lancaster insurance to family and friends.”

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(Car Insurance) - Posted 8 years ago

“Insurance purchased for MX5 on the understanding that it would be for a period of six month. I was led to believe that there would be no cancellation/ administration fee. I was charged £50 even though I had promised to renew the policy with them. Very disappointed with the shoddy treatment. I will not be using them again. Their loss.!!!!!!!!”

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(Car Insurance) - Posted 8 years ago

“Very good”

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(Car Insurance) - Posted 8 years ago

“Recent contact with one of your representative was a good experience. He was helpful polite and efficient.”

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(Car Insurance) - Posted 8 years ago

“Mbg”

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(Car Insurance) - Posted 9 years ago

“very good all round.”

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(Car Insurance) - Posted 9 years ago

“They do xactly wat it says on the docs.”

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(Car Insurance) - Posted 9 years ago

“Getting the insurance policy was straight forward and price was good, as Lancaster are ot the insurers, but brokers. However on cancellation, as I had sold the vehicle and insured my replacement car through another company, sending back of the certificate seemed to confuse them. The original certificate was included but they requested I fill in a missing certificate form, for some unknown reason.”

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(Car Insurance) - Posted 9 years ago

“I had this claim open for 6 weeks then I cancelled it because I didn't own the car anymore , I was supposed to get a refund of 75% of the money payd at the start , I still to this day have not received my money . Not happy”

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(Car Insurance) - Posted 8 years ago

“Sat here for the last 20 mins on hold trying to get my proof of ncd ..that speeks for itself...????”

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Posted 8 years ago

“I was told I could cancel the policy within 7 days at no cost, when I canceled the policy within 24hrs because my employer put me onto his policy, I then kept receiving payment demands from Lancashire insurance then they passed it onto debt collectors 3 months later. It was only then they stopped chasing me because I had email proof of my cancelation which I had to keep showing to everyone.”

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(Car Insurance) - Posted 8 years ago

“I was with them just under a year. I bought a new car insurance went upto £3000 and also they couldn't provide me with no claims certificate for my next insurance.”

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(Car Insurance) - Posted 9 years ago

“After the first year which was claim free the next quote was far to expensive.”

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(Car Insurance) - Posted 9 years ago

“Been with them for 10 years Always had first class service, but they have been bought by another company and service is shocking I have called, emailed and messaged as I need to change cover, but no reply in 4 days”

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Posted 1 year ago

“Buyer Beware - I went for them because they were the cheapest on a price comparison site - probably my first mistake . Paid my annual premium up front - then got mithered by email requests for proof of no claims and photos of vehicle on driveway. Sent them these but took months to sort out . The big issue with them is lack of communication. Never answer the phone and take 2 weeks to respond to any emails. I used to think Churchill were expensive but at least you can speak to CustomerService quickly - my big fear with these people is having to claim from them! I shall be scooting at the end of my policy without doubt.”

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Posted 4 years ago

“No way of contacting this rouge company. Been trying for 2 days every hour to speak to someone. They give option to request a call back as soon as a call handler is free, no one ever calls though. No refund for remaining 8 months of policy, funny how cancellation fees come to exactly what you should be due back. Crooks and low life scammers, never again, you’ve been warned”

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Posted 5 years ago

“I sold my car with 6 months of tax and insurance still to run. Prompt refund of 6 months' tax from DVLA. However, Lancaster said I was owed no refund. Complained and they refunded £26 as 'goodwill' gesture. The actual insurer AGEAS refused to refund their part of the premium. For some reason, 70% of premium goes on first 6 months. So, as conciliatory gesture, I asked for refund of the 30% balance and still they refused. So have referred matter to Ombudsman.”

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Posted 5 years ago

“dozens of calls pestering me to renew 4 times told them I had done so all ready, still they went on, they do not answer the customer service phone or e-mails unless u ring the number for renewals then strangely they are not too busy.”

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Posted 5 years ago

“The initial quote was very good and I was happy with the price but after only having the insurance for just under 2 months I sold the car and cancelled my insurance it cost me a whole year's premium for two months therefore I wouldn't recommend this company.”

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Posted 5 years ago

“Absolute rip off - I feel mugged!!! I was forced to pay the full years insurance up front as I wanted to cancel the policy. I ended up paying a full years price when I only used it for 4 months cover. I would not recommend Lancaster Insurance for this reason, there are many competitors which only charge a cancellation fee.”

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Posted 6 years ago

Lancaster Insurance is rated 1.9 based on 220 reviews