“I had two vehicles stolen off the drive way - Merc Sports and BMW - Lancaster will super - got the Insurance companies working fast and covered a lot of detail work that resulted in both vehicles being settled in 4 weeks - I was smashed up in a Police chase and the BMW has not been recovered - Also needed some changes on the policys on my other two vehicles - Great Job - Hayley was brilliant
Pete Lombardi March 2018”
“Nightmare to deal with. Very very poor customer service. If you get through to them you would have wished you didn't. Quoted £4000 to change the policy to the same car with a difference engine. Insured with footman james for £290 fully comp. Tried to cancel my Policy and they are asking for £300 for this. That would mean I've paid £700 of a total of a £900 policy for 140 days insurance. Will never ever return and join the other reviewers on here to say AVOID AT ALL COSTS.”
“I took out a policy on the web with lancaster for a classic car I had in the garage and which had not been insured for many years.
I reads through their questions thoroughly and answered them all fully. They appeared to be the cheapest so I bought a policy. However on receiving the conditions (which you get after buying) it was clear I would only get that price if I surrended a policy on that car for no claims bonus (regardless of the many years I have not claimed off any car insurer). When I enquired they said the policy then would credit no years no claims bonus and would be significantly higher. I immediately cancelled and they charged me a significant admin fee.
I would never ever recommend buying a poilicy of the Lancaster website. If the price looks good call their call centre and calrify all points first.”
“Dreadful Company. They give a quote then renege on it and charge a policy amendment fee.
Please bear in mind they also use Kinetic Insurance Brokers with Allianz , who will also charge you a brokerage fee.
Go to a reputable Insurance Company direct and save unnecessary fees and commissions.”
“Cost of cancellation on a car I have now sold is ridiculous when I only have a few months to run on my policy. Told I have legal cover on the policy when I did not take it out. Money grabbing unhelpful company that I will never deal with again!”
“Do a bit of online research to confirm this. Basically, they sell you a really cheap policy, then try to make unreasonable changes right away, then charge 40% or more of the original price, just to cancel. Rarely answer the phone, take several days to answer emails etc. etc. etc. One day this kind of thing will be illegal.”
“I purchased insurance with Lanaster at the end of June and payed up for a whole year. I recently sold my car so phone up to cancel my Policy and see what my refund would be. I have only had this policy for under four months. The company claim I am not owed a refund, literally nothing back. I am disgusted at this company I had eight months left and not a penny! I used to rate Lancaster but my opinion of them now is in the gutter and I will NEVER use them again and will let people I know with classic cars about my experience with them. AVOID”
“I found this company on Go compare. I wanted to insure my 1999 Audi tt..it is insurable as a classic as it is 18 years old and used about 30 miles per week max. I gave a mileage declaration to verify this.
On filling in my application there was a question,.,do you drive another vehicle besides this one? to which I answered Yes... I have 3 vans..one is a berlingo that I use always as my daily transport. Then the following question was do you own another car ? but gives no option for van, just car....So assuming this was to verify the fact that the vehicle I was insuring was a second occasional use vehicle I answered yes.
I sent in my proof of no claims . During the next few days I was emailed and called by Lancaster requesting this no claims proof and milage declaration etc.
I tried to call them 4 times but after long, long delays gave up. ( if you've tried to contact them you'll know what I mean) . Eventually I got through thinking all was well. I was asked questions like Do you owne another car. I said no..but I used a van every day instead. Did I have access to another car?..Yes I did, but it was my ex wifes car used in cases where our son needed to go with pals somewhere. .
I was told neither of these situations counted and so the insurance would be cancelled.
I was origionaly quoted just under 290 for the year. I had paid 40 deposit but had used only 3 weeks cover by then. .
(I had 2 years previously insured with them under those very same conditions!.)
Remarkably I was asked for 130 cancellation fee. !
Now i have received a letter from a collection agent. for 188.10 which I refuse to pay.
......Its in the bin by the way Lancaster...
I will happily go to court over this . if its cost me 1000 ,there is a principle here.
This company do not need to actually sell insurance if they are claiming huge fees of this kind on a regular basis. It would be very interesting to know just what percentage of their turnover comes from these heavy handed tactics.
Finally,.. On a following quotes search to insure after this fiasco, Not knowing the company I contacted the cheapest provider using the telephone....( all calls recorded as per usual).. I explained that I was using a VAN as my first vehicle, not a car. I stated this several times.... I was offered a quote for £280.
Yes £280 ..and guess who the company turned out to be?.. LANCASTER ...
.Be warned, make one small mistake or even use your initiative on your application and you will give this outfit opportunity to sting you big time.”
“I found them fairly straightforward. Yes, I cancelled a policy 6 weeks in and got no refund, but as the total paid was £94 for a year (classic policy) I wasn't expecting much. Most of the £94 will have gone into handling cost and commission - I think they quoted minimum £70 cost from the insurer and their own cancellation fee which exceeded what was left over, the excess being "waived".”
“""Pained to have to give them 1 star... I took out insurance with them after using a comparison website, answered all questions honestly and went on to purchase cover... Upon receiving the insurance documents, I noticed that they had classed my 2012 Toyota Yaris as a "Classic car" - I phoned them to query this decision and they tell me that I had mislead them as the [private] registration implied a much older vehicle and my policy was to be cancelled [by them!] that very day! I was left with a car, parked on a main road, uninsured and now have to declare to future insurers that I've had a policy cancelled which has increased my premium by more than £600!!! - Lancaster also kindly charged me a £70 fee for my trouble also... Please be careful if you want to insure with them, they may be cheap at first but I imagine their policies are worthless if you ever have to claim”
“Ripped me off when cancelling a car insurance policy - multiple categories of charges for cancellation - ended up surprise surprise I was entitled to no refund even though I had months of validity left on the policy - going to take the matter up with the financial ombudsman - my recommendation is don't touch this company with a barge pole buy your insurance from a firm that has morals and common decency”
“Had a insurance policy sold car after 6wks, charged more for cancelling than cost of year. Really the worst company I've ever used and I've insured with a lot , but never have I had charges and excuses for these ridiculous charges like these. AVOID THIS COMPANY. I will never use or recommend this company”
“Cancelled after a month as I had sold the car. Time on risk for the month including cancellation cost more than the annual premium. Customer service is shocking with wait times in excess of 20 minutes. AVOID!!!!”
“On renewal forgot to mention an accident my wife had earlier in the year in another car (hit a deer so technically driver at fault!!??) Got a semi illiterate snotty letter from Lancaster demanding to know the details and why I had not told them but also "fining" me £30 (they call it an admin fee) for the mistake. I challenged them on this but they initially refused to waive the £30 so I complained and cancelled the insurance. Complaint was upheld and I did not pay the £30 and have now moved to Hagerty International where you get treated with respect although it is more expensive. Lancaster are cheap (in every sense) but will hit you with "admin" fees that are excessive.”
“Went to cancel my insurance (3 months left) ( paid in full) told me they wanted to charge me £70 to cancel my fully paid upfront insurance and I am not entitled to any refund for the remaining months. perfect company until you want to cancel or amend anything.. RIP Off Merchants”