Lancaster Insurance Reviews

Name: Lancaster Insurance
Rating: 1.91

1.9 Rating 220 Reviews

22 %

of reviewers recommend Lancaster Insurance

Company Reviews

Questions

Metrics

1.9

Based on 220 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value and polite those that cancel should check there terms on refund as you arnt going to get a good quote and expect everything as it is for your insurance cover if you want short term insuance you pay more ?”

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Posted 1 day ago

“They managed to find me a most excellent price for my classic Landrover insurance, nearly half that of other companies!”

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Posted 1 year ago

“Great service and fast friendly team”

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Posted 2 years ago

“Very helpful , good selection of added extras at great prices”

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Posted 3 years ago

“Good service easy to deal with”

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Posted 4 years ago

“Very good service and helpful there staff was very good at there job”

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Posted 4 years ago

“Have been with Lancaster for a couple of years. Have just received my renewal and delighted to find it is cheaper than last year! Have always found them very easy to deal with. The service was so good this year I was inspired to leave a review, something which I don't normally do. I looked around for a review site and have just spent some time reading back through some of the negative comments. What i've noticed is most of the negativity comes from people wanting to cancel . You should realise that insurance is an annual product. You wouldn't take half a loaf of bread back to Tesco's and ask for half of your money back so why would you think that you can cancel your insurance and get half back? Anyway, Top Marks from me Lancaster. Many thanks :-)”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“So friendly o telephone assisted immediately and solved problems quickly”

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Posted 4 years ago

“Excellent in every way”

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Posted 4 years ago

“Renewal made easy and at a competitive price, via a polite and efficient phone call.”

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Posted 5 years ago

“The agent Tom Eldering was most helpful, he took the time to explore all options for me, he negotiated almost £100 discount, the policy found for me was half the price of other insurers I had spoken to plus gave better cover. Very impressed thank you Tom”

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Posted 5 years ago

“After a few problems with my claims history it was refreshing to deal with Lancaster insurance the comuncation was great and I was treated with respect and hope to return to them in the future. ! Nice people”

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Posted 5 years ago

“Absolutely amazing company, they beat all my quotes for my classic car. Really helpful with the sales side of the company. Takes a while to get through to them on the phone. Dani at customer services is brilliant, she helped me with all my questions and was really nice person to just generally chat with. Highly recommend.”

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Posted 5 years ago

“Looks like ALL of the poor reviews are from people wanting to cancel a policy. They need to understand that insurance is an annual contract so don't be surprised if you get charged a fee to cancel. My experience with Lancaster has been great. They came up with a really good price and the service was excellent.”

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Posted 5 years ago

“They were very easy to use and the price was great.”

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Posted 5 years ago

“I had two vehicles stolen off the drive way - Merc Sports and BMW - Lancaster will super - got the Insurance companies working fast and covered a lot of detail work that resulted in both vehicles being settled in 4 weeks - I was smashed up in a Police chase and the BMW has not been recovered - Also needed some changes on the policys on my other two vehicles - Great Job - Hayley was brilliant Pete Lombardi March 2018”

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Posted 6 years ago

“Superb service, and great prices”

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Posted 6 years ago

“Have insured my classic cars with this company for many years, they have provided the best price backed up by a great service.”

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Posted 6 years ago

“good vakur no hassle brokers”

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Posted 6 years ago

Lancaster Insurance is rated 1.9 based on 220 reviews