Legal & General Reviews

Name: Legal & General
Rating: 1.69

1.7 Rating 565 Reviews

17 %

of reviewers recommend Legal & General

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1.7

Based on 565 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

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“dont take . with them for 14 years and they will not pay for storm damage to my roof said its ware and tare . sent out a surveyor from bvs in there pocket never checked roof .”

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Posted 2 years ago

“Update to previous post, wife was unfortunately diagnosed with Lobular invasive breast cancer, all paperwork submitted in October 2021, contacted L and G i. January, claim letter sent to consultant but no response, contacted consultant and no letter received, contacted L and G 10th February, indicated 2nd letter dispatched, contacted L and G on 4th March and person indicated that the letter was due to be sent and a rep from critical illness would call us back within 2 working days, still waiting!! Appealing response.”

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Posted 2 years ago

“If I could give negative stars I would, wife has had a policy with these guys for over 15 years, recently was unfortunately diagnosed with Lobular invasive breast cancer, all documents and medical report submitted over 3 months ago, last correspondence from them over a month ago that they are waiting for response from consultant, consultant has never been approached? Appalling customer service, no updates, no contact!!! Considering these people are dealing with customers with life changing conditions they should hang their heads in shame.”

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Posted 2 years ago

“My mum took out a lifetime mortgage with them and sadly passed away last year. Legal and General have been useless ever since. They were still sending letters addressed to Mum even though they know she had died. They sent us a letter mentioning re-possession of the house even though they know that it was under offer. They are now holding up completion because they have delayed seding a final statement. Do not EVER use them.”

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Posted 2 years ago

“Terrible experience. Don't buy pet insurance from them. For the last month I have been trying to get the money they owe me and I've been told that on 2nd,3rd,6th,8th,15th,17th,21st and 23 i was paid. Its a different day each time I've rang. I have not received the money owed and my dogs cancer removal operation had to be delayed 22nd because of this and now the 4th January may be cancelled again because they refuse to pay me 500 that they owe. Each time i ring its the same script with variations. I've been paid on different dates(I haven't) they will email finance to sort it out because they can't contact the finance team by phone?!? Some one will call me back (they dont) and then the next day I ring I get the same run around. Even worse is I've emailed the people direct that respond to messages on here and get an encrypted email response that I can't read as I'm unable to reset my email because of an error on their end Contacted a solicitor and financial ombudsman about this today. My poor dog is seriously ill and they will not pay me what I'm owed.”

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Posted 2 years ago

“A waist of time and money.”

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Posted 2 years ago

“My mum started a terminally I’ll life cover policy in June. She sadly died in September. I am still arguing every week with them to get an answer on the claim. They are a joke. Over 4months and I still don’t know if they will or won’t pay out. Utter disgrace!!!”

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Posted 2 years ago

“Wanted to increase life cover, called them up, the first time since taking the policy out or needing to speak to them...there systems were down, called up again 2 hours later and waited for 30 mins on the phone to speak to somebody...when I eventually got through to somebody I needed up cancelling my policy instead as I don't want my wife dealing with these tools during a hard time.”

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Posted 2 years ago

“I would have given no stars if I could. Would be better if a group of 5 year old ran this company. So incompetent.”

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Posted 2 years ago

“Terrible service applied for my pension and still waiting 3 months later.. Did not received my paperwork then they sent me another clients paperwork. Was promised a manager’s phone call within 48 hours still waiting abysmal service words fail me with this company.”

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Posted 2 years ago

“I made a terminal illness claim when my husband became ill, L&G continually sent me text messaged giving incorrect information, they finally paid out the claim 2 weeks after my husband died, addressing the letter to both of us and then followed that up by sending him an email survey to ask how they'd done! I have no words for the level of incompetence.”

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Posted 2 years ago

“My term life insurance was, cancelled I recently found out. I was told my dd was cancelled or payment not received. Despite many phone calls asking for confirmation of payments returned I have received nothing. Can Legal and General treat customers this way. I recently had a, death in my family so I was checking up on my life insurance. I was a, non smoker then. But two years later I took out an over 50s plan and I had started smoking. I'm reported this to the FCA, as, I really think this is only about my smoking status that my policy was cancelled. Nothing else and furthermore an over 50s plan I have taken out more recently I'm getting letters, regarding my smoking and also that L & G will contact my gp. Isn't this rather threatening behaviour. I've cancelled my policy and to tell you the truth I will never get L & G insurance again”

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Posted 2 years ago

“Had to wait 5 months now for £156, made to feel as if I had to beg, then the person took the wrong account number so this made me wait a Futher 3 weeks and have just received this so would advise no one to go with this firm legal & general with insurance or pensions take it out & invest else where as I never had this problem with nest or people's pension as you can access them through the app”

Helpful Report

Posted 2 years ago

“Overview Reviews About Legal & General Logo Legal & General Reviews 11,036 • Average 3 stars: Average 3.2 In the Insurance agency category Reviews 11,036 Excellent 43% Great 16% Average 9% Poor 7% Bad 25% Filter by: All reviews company policy service time customer service year month claim money week ... Search reviews Mrs Dinnie 3 reviews 1 star: Bad Updated 21 hours ago Sadly my husband passed away 9 weeks… Sadly my husband passed away 9 weeks ago, Claim on life insurance was submitted 9 weeks ago, Very little communication apart from " we will review in x amount of days" all paperwork required by them was sent by return, 8 weeks into the claim ( all paperwork in place) Legal and General decide to request deceased husbands medicial records. When at the most stressful time of my life I have to borrow to pay Mortgage is not what life insurance was taken out for.It was taken at the same time as a remortgage to clear mortgage in the event . Funeral expenses I also had to borrow even though " A Funeral pledge " is Part of there sales pitch. My anxiety levels are through the roof, I can't grieve properly due to stress, 1/10/2021Email sent as requested by Beth, Will update accordingly 4/10/2021 Still no contact , Even though promised would be priority, 5/10/2021 As you can see, The " Generic" response promised " priority" As yet still no update, This is really not good Business practice when dealing with vulnerable people at the worst time in their lives, It was supposed to " help " take some of the worry..Instead it has made it far far worse my the delays and lack of communication”

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Posted 2 years ago

“Like many others I've tried to cash in a small pension pot but they have ignored my numerous emails and letters. They just sit on the fence of you call and answer very generically without being specific. They are useless and very hard to deal with.”

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Posted 2 years ago

“Overall the worst experience with Legal & General life insurance. Every year, I get locked out of my account online. Customer service will not provide me with the mailing address for my premium payment-it doesn't even require a policy number! I have had to switch to non-electronic communication because of all the hassles of their online system that I use once a year. Very disappointed, and I will never get another policy with Legal and General Again!”

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Posted 2 years ago

“Terrible company causing my husband stress! L&G appear to excel at customers taking out policy's and handing over their regular hard earned money. Paying out is another story. Pension pot withdrawal takes forever for no good reason. My husband has been misled and misinformed many times. He is still waiting for pay out. If you value your health and want to avoid stress then avoid L&G Pension scheme.”

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Posted 2 years ago

“Worse insurance company ever. Dont want to pay out. I pay over £100 per month and they don't want to pay when I send a claim form in. This happened twice now and im stuck with a vet bill that I could have paid if I actually saved the £100 per month instead of giving to this waste of space company. I would not recommend to anyone”

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Posted 2 years ago

“Horrible vile company they will not payout they have specialist teams to find a way not to payout.”

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Posted 2 years ago

“AVOID THIS COMPANY AT ALL COST!!! AVOID THIS COMPANY AT ALL COST!!! Legal and General are possibly the worst company I have ever dealt with for customer care. They promise everything and deliver nothing. I was told I would get my pension lump sum for the end of September and now told November! I was told a manager was going to phone me - this never happened. The reply they give on Trust Pilot is just a front to make them look as if they care but nothing comes of this! Andy”

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Posted 2 years ago

Legal & General is rated 1.7 based on 565 reviews