Lloyds Bank Reviews

2.6 Rating 1,060 Reviews
40 %
of reviewers recommend Lloyds Bank
2.6
Based on 1,060 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week

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THIS IS SH!T BANK i EVER SEE ! Some one from USA Hack my account and register DropBox Prime on it ! This DropBox Charging me every month USD 11.99 ! Lloyds Fraud team dnt want to help me ! they think its normal.. they say i need to call Dropbox to stop it ! Whats the point i will call dropbox if they dnt know which account is register to my card... Lloyds are stupid people !!! i hate you all !!!
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Posted 4 years ago
They used to be quite good but recently their systems are defective and their customer service is appalling. It can presently take an hour to get through on the phone and the "advisers" are not prepared to listen to your problem, just lecture you from their script. I have attempted to make three cash transfers (one to another bank) and they have all been flagged up as potential frauds and require "authorisation" by Lloyds. I will have to move my account elsewhere.
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Posted 3 years ago
awfull service. I've waited for more than 30 minutes on the phone and still waiting.
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Posted 3 years ago
Tried so very hard to open a business account with Lloyds Bank. Spent almost six weeks and got absolutely nowhere with them. Tried calling branch. Hopeless. Mostly young inexperienced youngsters with no knowledge at all of banking or business in the real world. Had money and cheques waiting to pay in but could not get them moving. One excuse after another. No email service available. No direct lines available. No letters answered. Only call centres stuffed with equally useless people who want to get rid of you as fast as possible to hit their customer targets for the day. After forty five years experience in business banking I can honestly say this is the worst bank not only in the UK but the world. Do not touch these amateurs with a barge pole. I would not be surprised if they go bankrupt very soon as they are thoroughly useless and incompetent and would not know how to make a profit or a decent business decision if it was staring them in the face. After six weeks of trying I gave up and went to another bank who managed in four hours something Lloyds and 17 members of its staff could not manage in over a month and a half. Steer well clear of this bunch of jokers and do not trust them with anything or anything they tell you.
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Posted 3 years ago
Worst buisness bank ever changing banks rude staff slow answering and no help
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Posted 3 years ago
DON'T USE LLOYDS BANK! They lie and cheat their customers out of money. Lloyds bully and pressure customers into signing contracts that leave customers financially worse off. They blame customers when money is stolen and accounts hacked, basically saying it’s your own fault. When you complain they pretend not to receive letters or just ignore you. Even pretending to send out responses to complaints when they haven’t. I'd give minus 10 stars if I could.
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Posted 4 years ago
Your telephone service is BAD. Your staff asking question in a rude manner, not using her common sense or customer service and treated us like a criminal. Lloyds Bank - we are wondering how do you select your telephone service staff?? and they are the one flying your brand ....badly!!
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Posted 4 years ago
I find that the Lloyds Business most managers are unethical and unhelpful.I started my business in October 2011 so I had 12 0r 18 months free banking after that they started to charge me the service charges every month average of £40 a month. Time to time they were sending me a letter saying to change my tariff to reduce my cost. I am not a very smart person and did not know how to do it either? So I had asked the business manager to change the tariff to the suitable one in more than 3 occasions. I even told them every time that I am too thick and don't understand also do not know how to change my tariff but they did not help. A few months ago they have charged me almost double the amount of my normal monthly charges.So, I rang and spoke to the business manager and he told me that was an error so he wiped the whole charges for that month and put me on a new tariff which is now costing me about £15 a month average which is a £25 a month average saving which is very good for a small business.I had recently raised a complaint about my previous high charges had taken by the bank and they have declined to pay the over charges. I am going to take this matter to the Financial Ombudsman also hope and pray that FCA should look into the high over charges taking by the multinationals Bank just like the PPI. So please if your tariff is not right then get some help and that will save you lot of your hard earn cash.
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Posted 6 years ago
Really bad customer service, not helpful at all, the waiting time when you call are disgraceful.
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Posted 3 years ago
The worst bank in the world? Noooo in the Universe. Despicable customer service. I stayed on the line for 30 minutes only to hear that she had to transfer my call to another department. I waited another 60 minutes and the ne one told me that he had to transfer my call again where i waited for another 30 minutes. At the end they just closed down the phone because they didnt know how to solve my issue. I hope this bank closes down to the last bank. I wish them the worst.
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Posted 3 years ago
It's a shame I can't give zero stars to Lloyds Bank. They are unable to handle a basic request posting a paper statement. It was meant to take upto 7 working days - but it has been a month now. Using their online & in-app complaints process has not helped at all. I've contacted them a number of times have not had a single callback. DO NOT WASTE YOUR TIME WITH THIS BANK
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Posted 3 years ago
Lloyds Banking Group the worst company ever to work for if you are Gay, We will ensure you get a Developing Balanced Scorecard, We will ensure you do not get any development, we will ensure you miss out on job opportunities, we will ensure you are unsupported in work, we will drive you out of the business because after all we don’t care
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Posted 3 years ago
some of the lloyds policies are just AWFUL. having an account with lloyds for over 10 years, now during this corona situation i need a loan badly from the government to help my business but in order to do that I need to have a business account which is not possible to open one at this time. however they said there is an exception and we can help you open one if I want to apply for the loan but i cant cause my company is registered as limited and not a sole trader! what a stupid reason. every other bank help their customers during this situation whether they are a sole trader or limited but lloyds is the only bank that doesn't. I should have listened to my friends and closed my account ages ago in which i will as soon as this covid 19 is over. if your bank does not help you in situations like this then its time for you to look for a bank that supports in hard times. dont open account with them trust me on that.
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Posted 3 years ago
Most unhelpful bank ever. Banbury Branch should be shut down.
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Posted 3 years ago
Rubbish customer service. Money grabbing, have no interest in customers just money. They tell lies charge extortionate rates and are generally just rubbish
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Posted 3 years ago
Lloyds Bank does what it says 'Always by your side' to grab what they can before you fall. In this difficult and unstable times Lloyds Bank sends a letter to their most loyal clients, which states that if they don't start to pay higher amount and more interest on their credit cards they will be placed on the list of people in a persisted debt. This list will be shared with all credit score checks so Lloyd's clients will be prevented from getting any loans. Well, great job Lloyds Bank! In this difficult time you definitely know how to look after yourself.
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Posted 3 years ago
They allowed my account to be emptied in an unauthorised transaction which they tell me is not fraud. This has destroyed my business a d i and still chasing the money now which i reported as fraud whilst pending and thwy refused to help telling me the transaction isnt fraud. (i am the only person on the account and i did not authorise this, they say it os not fraud and they can do nothing) the unauthorised transation emptied my account and i am still fighting for the money back.... Avoid lloyds at all costs. Your money will be safer left in a shoe box in the front garden.
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Posted 3 years ago
I lost my debit card and so ordered a new one. I was informed that it would take up to 2 weeks for a new one to arrive which in itself is ridiculous given how fundamental it is to everyday needs. 2 weeks passed so i resorted to calling them up to find out why they hadn't bothered to send one, on hearing this they inform they will cancel it and send me another one. I asked if it would be quicker for them not to cancel it and for me to just wait for the original one they said no...2 days later the original card i ordered arrives...yet i can't use it because they cancelled it....still waiting for my new card to arrive ----WOULD NOT RECOMMEND
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Posted 4 years ago
Super super bad customer service so disrespectful and unsecured.
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Posted 4 years ago
I had a problem with my online banking and so phoned up. Spoke to a person who raised his voice whist accused us of something. So we requested a Manager. We spoke to a Daniel in the Newport office who was exactly the same. He was not nice at all. I then wrote a complaint on their website and next day spoke to Eden Kane, who was better than the two before and put it in for a complaint. Next thing, we find out by chance that it had being taken over and they had not let us know. It had been taken over by a Amy Sharif or whatever the correct spelling is. During a conversation with her, she practically implied I was handicapped and asked about my Partners medical history, which is totally irrelevant to the situation. I have emailed the CEO but had no luck there as it seems they are just as ignorant and disrespectful as the rest of them. This morning we spoke to Thomas Montgomery in the Dunfermline office who backed this Amy up, which, in my eyes makes him as bad as her. We left it that someone will contact us back to hopefully sort this out. I can only imagine that this the way they'll sort it out is protect their staff, sweep it under the carpet and close my accounts as this is usually how they deal with things. I don't think they know how to accept responsibility for the actions of their staff.
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Posted 4 years ago
Lloyds Bank is rated 2.6 based on 1,060 reviews