Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 19,515 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 19,515 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 13th February 2023

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve not used the policy and so can’t really rate it as for me the rating comes when the policy has to be used sadly.”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for taking the time to leave us a review. I appreciate that you may not feel in a position to review all our services, however, we hope that feedback obtained from reviews such as yours could give us an opportunity to look into any way our overall services could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. If your rating of 3-stars is also reflective of your experiences with things such as this, please do let me know - we would love to get some further feedback from you. I am available by telephone, email and live chat. Thanks, Nisha

Posted 2 years ago

“Good policy and easy to buy online”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave us a review. We hope that feedback obtained from reviews such as yours could give us an opportunity to look into any way our overall services and products could be improved - from how clear you find our policy documentation, to any interactions you may have had with our agents. If your rating of 3-stars is also reflective of your experiences with things such as this, please do let me know - we would love to get some further feedback from you. I am available by telephone, email and live chat. Thanks, Jasmine

Posted 2 years ago

“Still to experience service over next 12 months. Acceptable so far, day one.”

Helpful Report

Posted 2 years ago

“Not have had to claim, so not sure what I'm reviewing - but I've been asked to anyway.”

Helpful Report

Posted 2 years ago

Good Afternoon, We appreciate you taking the time to leave us a review. Here at Policy Expert, we value all feedback provided to us by our policyholders. We encourage our customers to review us, so we have the opportunity to look into any ways our overall services could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. If your rating of 3-stars is also reflective of your experiences with things such as this, please do let me know - we would love to get some further feedback from you. I am available at homereviews@policyexpert.co.uk Thanks, Jasmine

Posted 2 years ago

“Policy advertised at £104 but at checkout it cost £158. I still went ahead as I was in a massive hurry due to the fact that the homes insured had expired a month ago without me realising it. The process to obtain a new policy was simple quick and effective.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave us your feedback. Firstly, I'm pleased to hear that you are happy with the process of setting up a policy. We endeavour to make this as stress-free and easy as possible! I am sorry to learn that there has been some confusion regarding the price that you were offered. If you opted to include some additional cover, or a 'bolt-on' policy, this would have altered the price. However, I would like the opportunity to further investigate your concerns. As I have been unable to locate your account with the information left in your review, could you please forward your details to me at homereviews@policyexpert.co.uk? Thanks in advance, Jasmine

Posted 2 years ago

“Easy to get it and good prince with good coverage”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for taking the time to leave us a review. It's great to hear that you're happy with our overall cover and premium. However, I've noticed that you have only rated us with 3 stars. Please note that we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. If you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 2 years ago

“Quick and easy to sort out”

Helpful Report

Posted 2 years ago

Good Morning Thank you for taking the time to leave us a review. It's great to hear that you had found purchasing your policy simple! However, I've noticed that you have only left us a 3-star rating. Please note that we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. If you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 2 years ago

“Still haven't received my policy”

Helpful Report

Posted 2 years ago

Good Afternoon Nick Thank you for your review and your time on the phone today. As discussed, if you have provided us with an email address, all your policy documents will be immediately available on your online account via our website. However, if you prefer for your documents to be posted, we can arrange this for you. I'm pleased that I was able to assist you with logging into your online account and if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 2 years ago

“I am moving house... decided to stay with you as l have been with you for a while and assumed it would be simple...NO... didn’t get the email and had to Keep going through the most ridiculous questions... by the time I had exchanged at 5ish on Thursday and I had to confirm with you... I had to go through’hell’ seriously nearly lost it...”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for taking the time to leave us a review. When moving home, we would need to cancel your existing policy and replace it with a new one providing that you have already exchanged contracts and will be completing the sale and moving in within 14-days. We have a duty of care to ensure all your information is accurate so we can offer you suitable cover options and ensure that you are adequately covered. I understand that going through the question set can seem long-winded and I apologise for the inconvenience this has caused. If you wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 2 years ago

“All very easy to do online and saved over £60 on my renewal quote. However, as with all insurance companies, you do not know how good they are until you have to make a claim. These ratings should be sought AFTER a claim has been made.”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. I'm pleased to hear that you're happy with your renewal premium! I appreciate that you don't currently feel like you are in a position to review our claims service, however, we welcome all feedback, ranging from our website and policy documentation to any interactions you may have had with our agents. If you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“Automatic renewal email gave a higher price than what I paid this year. Went onto price comparison website and got a better quote from Policy Expert. Rang up and they modified the details relating to the new quote to match the existing policy and it came out cheaper! Decided to renew for simplicity. The confirmation emails I've received (about 6 of them in a few hours) all relate to the renewal based on the automatic renewal figure which is incorrect - the policy documents appear to be in order however.”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. We will always look to offer you our most competitive quote when generating your renewal. However, as our automatic renewal quotes are based on the information provided in your previous policy, we are only able to look into changes that could potentially lower your premium when we speak with you over the phone. However, I'm pleased to hear that we have managed to provide you with cover and a premium that you're happy with. I would like the opportunity to investigate your comments regarding the purchase confirmations that you had received. Unfortunately, I am unable to locate your account with the details you have provided on this review. Would it be possible to contact me directly? I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“Reasonable price”

Helpful Report

Posted 3 years ago

Good Evening Thank you for taking the time to leave us a review. It's great to hear that you're happy with the premium of your policy. However, I can see that you have only rated us with 3 stars. Please note that we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. If you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via all the channels displayed on our website. Thanks, Nisha

Posted 3 years ago

“Wasn’t aware they used a credit agreement to pay monthly, possibly would have gone with a different provider knowing this, should be clearer, but price very good and cover looks the best available”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. I am pleased to hear that you're happy with your policy premium and overall cover. When you purchase a policy online or over the phone with us, we make you aware that Policy Expert is registered as a Credit Broker with the Financial Conduct Authority and we arrange monthly instalment payments with the lender Premium Credit, subject to your credit status. Should you not wish to pay for your policy using a credit lender, you are able to change your payment method and pay for the policy in full. If this is something you would like to discuss, please contact us and we can organise this for you. If there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“Easy to access and good value for money. Cannot comment upon service as have just signed up”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to leave us a review. I'm pleased to hear that you are happy with the premium. I appreciate that you may not feel in a position to review our services, however. we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. As we are always looking to improve on the service we provide, if you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“Cant really give a reciew as the policy starts in few days but i hope they are a good company”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to leave us a review. I appreciate that you may not feel in a position to review our services, however. we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. As we are always looking to improve on the service we provide, if you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“It is easy to apply”

Helpful Report

Posted 3 years ago

Good Evening Thank you for taking the time to leave us a review. I'm pleased to hear that you had found it simple to purchase your policy. However, I can see that you have only rated us with 3 stars. I appreciate that you may not feel in a position to review our service, however. we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. As we are always looking to improve on the service we provide, if you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“Home insurance is very good but monthly payment scheme is through a finance company which entails a credit check. Not what I would expect of a good Insurance company.”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. It's great to hear that you are happy with your overall cover. When you purchase a policy online or over the phone with us, before anything is set up, we make you aware that Policy Expert is registered as a Credit Broker with the Financial Conduct Authority and we arrange monthly instalment payments with the lender Premium Credit, subject to your credit status. We also inform you that we will share your data with Premium Credit, and they may carry out credit, affordability and/or anti-money laundering checks on you. If they do, then a record of the search or other information may show on your credit file and might affect your credit rating. Before anything is set up and/or put in place, you are advised of the checks that may be carried out. However, I'm sorry if this has caused you any inconvenience. If you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“Easy to access and good value for money. Cannot comment upon service as have just signed up”

Helpful Report

Posted 3 years ago

Good Morning Thank you for taking the time to leave us a review. It's great to hear that you are happy with the value of your policy. I appreciate that you may not feel in a position to review our services, however, we do welcome all feedback ranging from the process of setting up/renewing a policy via our channels to the quality of our online services and communications. As we are always looking to improve on the service we provide, if you do have any feedback about your experience, or if there is anything else I can assist you with, please contact me directly. I am available via phone or you can email ask@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 3 years ago

“By far the cheapest quote for my home insurance with slightly improved cover over what I had with esure last year. Happy with the price and apparent cover but you never know how good of an experience an insurance company will give you until you have to make a claim. Happy so far.”

Helpful Report

Posted 3 years ago

Good Afternoon Thank you for taking the time to leave us a review. I'm pleased to hear that you are happy with the premium and overall cover. I appreciate that you don't currently feel like you're in a position to review our claims service, however, we welcome all feedback, ranging from our website and policy documentation to any interactions you may have had with our agents. If you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via all the channels displayed on our website https://www.policyexpert.co.uk/contact/. Thanks, Nisha

Posted 3 years ago

“I gave only three stars because, despite being a returning customer I had to negotiate renewal which I found to be unfair as I noticed also that new customers were able to insure cheaper than me. What happened to customer loyalty as it works both ways?”

Helpful Report

Posted 3 years ago

Good Morning Mr Bird Thank you for taking the time to leave us a review. Firstly, I would like to thank you for renewing your home insurance policy with us. Please be assured that we do value customer loyalty and will always look to offer you our most competitive quote when generating your renewal. As our automatic renewal quotes are based on the information provided in your previous policy, we are only able to look into changes that could potentially lower your premium, when we speak with you over the phone. However, I am sorry for any inconvenience this had caused you. If you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via all the channels displayed on our website https://www.policyexpert.co.uk/contact/ Thanks, Nisha

Posted 3 years ago

Policy Expert is rated 4.7 based on 19,515 reviews