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Policy Expert Reviews

4.7 Rating 19,507 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

4.7

Based on 19,507 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 13th February 2023

Policy Expert 5 star review on 29th January 2023

Policy Expert 5 star review on 29th January 2023

Policy Expert 5 star review on 8th December 2022

Policy Expert 5 star review on 25th November 2022

Policy Expert 5 star review on 11th June 2022

Policy Expert 5 star review on 9th March 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could be better”

Posted 4 years ago

Good Afternoon, Thank you for taking the time to leave us your feedback. I'm sorry to hear that you've not been entirely satisfied with your experience. Customer service is at the heart of everything we do. Whilst we always strive to deliver the best service to every customer, we are also always looking into ways we can improve. In order to gain further insight into your feedback, and so we can discuss things further, could you please contact me directly? I'm available via telephone, email, live chat and social media. Thanks in advance, Jasmine

Posted 4 years ago

“I would have liked notice before you automatically renewed policy”

Posted 4 years ago

Good Morning Mr Beal Thank you for taking the time to leave us a review. We automatically renew your policy 3-5 days before the renewal date to ensure the renewal is successful. This is also to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. This will have been explained in the renewal invite, however, I am sorry for the inconvenience this has caused. I have tried to call you this morning to explain our renewal process over the phone, however, the number we have on your account would not connect. If you could please contact me directly, we can amend your contact details and discuss your renewal further if you wish. I am available via phone or you can email me at ask@policyexpert.co.uk and mark it for my attention. I look forward to hearing back from you. Thanks, Nisha

Posted 4 years ago

“I didn’t claim, but had cover. All done online. I did take the policy out on a reward gateway which still hasn’t been paid a year on, so a bit disappointed. Auto renew, but the price looked reasonable, so accepted it.”

Posted 4 years ago

Good Morning Richard Thank you for taking your time to leave us a review. I'm glad to hear that you are happy with your premium, however, I am sorry you have not received the offer you were expecting. I would like to look into this further for you but unfortunately, I am unable to locate your account with the details you have left on your review. Therefore please email me at ask@policyexpert.co.uk and I will pick this up right away. I look forward to hearing back from you. Thanks, Nisha

Posted 4 years ago

“Quote was delivered simply and effectively and accepted with no contact and no increase on last year. Must be acceptable.”

Posted 4 years ago

Good Morning Mr Colver Thank you for taking the time to leave us a review. It's great to hear that you are happy with your quote and how it was delivered. However, I note that you have only rated us with 3 stars. As we are always looking to improve the service that we offer, if you do have concerns, or require further assistance in any way, please do not hesitate to contact us. We are available via phone, email, live chat, text and social media, all of our details can be found on our website https://www.policyexpert.co.uk/contact/ Thanks, Nisha

Posted 4 years ago

“Not sure of my renewal policy. It has increased consideral amount. So will be thinking of not renewing”

Posted 4 years ago

Good Morning, Thank you for taking the time to leave us a review. I'm sorry to hear that you are not entirely satisfied with your renewal. We would hate to lose your custom, so would like to look into this for you. A member of our renewals team is due to contact you shortly to discuss your new policy further. If there is anything else that I can assist you with in the meantime, please do not hesitate to contact me via telephone, email, live chat or social media. Thanks, Jasmine

Posted 4 years ago

“I hope I do not require any claim during the insurance period. peace of mind”

Posted 4 years ago

“My premium increased by some 13% for no apparent reason. I called in and was offered a £6 reduction and "free" emergency cover. I reluctantly accepted this deal. When I used comparison sites the best offers were exactly the same as my original quote! Very suspicious!!”

Posted 4 years ago

Good afternoon, Thank you for your feedback. I am sorry to hear your renewal premium increased, this can be down to a number of things such as a change in underwriting criteria, a change in risk factor and general inflation. We will always do our best to give you the best possible deal for your renewal and I can see our renewals agent did manage to offer you a competitive quote. We offer a number of insurance policies through different channels and a policy purchased via a comparison site would have different cover levels to those purchased directly through us. This of course will have an effect on the premium. If you would like to discuss this further or have any other questions please do not hesitate to contact our customer service team. Thanks, Georgie

Posted 4 years ago

“Having contacted Policy Expert to discuss my renewal I was told that I would receive a call back for further information. 3 days later no phone call but had to renew before the policy expired. Previously no issues with PE up to this point”

Posted 4 years ago

Good Morning, Thanks for leaving us your feedback. I am sorry to hear that you did not receive a call back when promised. This is not the way we look to do things here at Policy Expert, and I have referred this to our management team to be picked up with the agent in question. In the meantime I have arranged for somebody from the relevant team to contact you as soon as possible to discuss your policy further. If you have any further queries, or comments you wish for me to address in the meantime, please do not hesitate to forward them across to me at ask@policyexpert.co.uk. Thanks, Jasmine

Posted 4 years ago

“Shame this years policy went up”

Posted 4 years ago

“My Policy doesn't renew until 15th May, so not sure why I'm being told the policy has been renewed. I am not happy at having Legal Cover removed and other from last year's Policy. I am looking at other cover. I have no complaints about staff service or quality of documentation.”

Posted 4 years ago

Good Afternoon, Thank you for leaving us a review. Firstly I am pleased to hear that you have been happy with the service provided by our agents, and the documentation you have received during your past year with us. We automatically renew policies and take payment roughly 5 days before the renewal date to ensure that the payment is successful. This is also to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. This will have been explained in the renewal invite that we sent to you, however, I apologise if this was unexpected or caused you any inconvenience. If you wish to re-review or amend the cover provided by your renewed policy, please contact our renewals team on 0330 0600 648 - they'll gladly assist you further with this. Thanks, Jasmine

Posted 4 years ago

“i phoned up to advise your company that i had a new issue debit card,but to do this i had to listen to a load of garbage which really wound me up and telephone charges,i tried to log on to your system but found it would not work for me,ie it would not accept my password”

Posted 4 years ago

Good morning Alan, Thank you for taking the time to leave us a review. As a financially regulated company, we are obligated to provide you with specific information before your call. We do our best to give you these details in a timely manner whilst also ensuring you are given the required information. However, I do apologise if this left you dissatisfied with our service. I can see that you have since spoken to one of our agents, I am glad to see your queries have since been answered. If there is anything I can help with please do not hesitate to reach out via 0330 0600 632 or by emailing ask@policyexpert.co.uk. Thanks, Georgie

Posted 4 years ago

“Good renewal price, didn't have to phone up and renegotiate”

Posted 4 years ago

Good Morning, Thank you for taking the time to leave us a review. I'm pleased to hear that you were happy with your renewal price and that you feel that you've got a good deal. However, we are always looking to improve on our service. Therefore, if you do have any further feedback about your experience, or if you have any questions about your cover, please do not hesitate to contact our customer services team on 0330 0600 632 - they'll be more than happy to help. Thanks again, Jasmine

Posted 4 years ago

“The sales team are very persistent on selling insurance but it is a GREAT shame the claims team are not as dedicated. I have spent over 4hrs 30 mins trying to make contact with them plus several emails but have had no reply. Now looking at the 14 day cool off period to cancel my policy”

Posted 4 years ago

“There is no need for Policy Expert to keep ringing the phone and not leaving a message! The phone rang over 11 times without a message plus once with. This is irritating also sending emails. It is more courteous to type a message with a little bit more respect not just 'Morning' and then 'this is urgent' when it isn't really. Not sure what the company gains by the aforesaid as I did think about going elsewhere. When I spoke with a representative he was fine, although it was rushed towards the end. May look elsewhere next year if the same happens again. 'Stop pressuring me' with phone ringing and not leaving messages! Makes people uneasy!!! I thought this was made illegal. Imagine all the people ringing the company back and no-one there at the other end. Re-think your strategy, be more respectful and you may get more business.”

Posted 4 years ago

“Ok- wasn’t happy that money was taken out within 24 hrs when rental was another 3 weeks away - just for updating card payment details”

Posted 4 years ago

Good Afternoon, Thank you taking the time to leave us your feedback. I'm sorry to hear you've not been entirely happy with our processes. In order for us to confirm any amendments to your renewal, we will need to manually renew the policy and process the payment, otherwise the policy will renew automatically with the out of date details. I apologise if this was not what you were expecting, and if this has caused you any inconvenience. I'm pleased to learn you have set up a renewal that you are happy with, however if you have any questions about your policy, or any further comments you wish for us to address, please do not hesitate to contact our office on 0330 0600 600. Thanks, Jasmine

Posted 4 years ago

“Cover and pricing is great, customer service fantastic too very helpful and the information provided was very clear - However I took a policy out last year and paid in instalments and I did not like the 'lender' premium credit as they sent numerous emails and I found out that from my credit score that they were shown as having searched my credit file and were listed on my file as though I had a loan with a balance of £12.00 - After checking again today it appears it is to be removed. I have never been contacted by a separate 'loan' company on any other types of insurance policies so found this unnerving and unusual - I have paid this years premium in full to avoid a re-occurrence of this issue.”

Posted 4 years ago

“Some of the information I was given was incorrect. I wasn't given my authorisation code after paying by card although I asked for it. I was told that this was never given. However when I contact you again today I was give this code. The advisor was friendly but I wasn't confident about what I was told and got more information today on speaking to Zack. I think Neema, the advisor requires more training”

Posted 4 years ago

Good Afternoon, Thank you for taking the time to send us your feedback. I am sorry to hear you received mixed messages from our agents, and that this consequently affected your confidence in us. Although I am pleased to learn Zach has now resolved things for you, this is not the way we look to do things here at Policy Expert. I have therefore arranged for your calls to be reviewed and any necessary feedback to be given to the agents in question. However, if you require any further clarification, or if there is anything else I can assist you with in the meantime, please do not hesitate to contact me via email, telephone, live chat or social media. Thanks, Jasmine

Posted 4 years ago

“I do not understand why my contributions keep going up each year while I've never made a claim and my wages have stagnated for the last 10 years”

Posted 4 years ago

Good Afternoon, Thank you for taking the time to leave us your feedback. I am sorry to hear that your policy premium increased at renewal. Unfortunately, even if you have not claimed, an increase is sometimes unavoidable. This can be due to various things such as general inflation, underwriting criteria changing, Insurance Premium Tax increasing and so on. If you wish to review your renewal. or discuss things in more detail, our renewals team will be happy to help. You an contact them directly on 0330 0600 648. Alternatively, please do not hesitate to send me an email at ask@policyexpert.co.uk, and I can arrange for somebody to give you a call back. Thanks, Jasmine

Posted 4 years ago

“The initial renewal quote was very competitive, however on purchasing this product I was informed I was eligible for a special deal on keys and locks which attracted an additional premium which would have been 50% of the initial quotation. I was quite annoyed this upselling wasn’t explained before I purchased. What started as a competitive product ended with me wondering just what cover I would get should I make a claim.”

Posted 4 years ago

Good Morning, Thank you for taking the time to leave us a review. We offer a number of different additional policies that you can opt to include to run alongside your home insurance. Our agents will look to discuss these with you when you take out home insurance over the phone, so you can review whether this additional cover is required. However, I apologise if this caused you any unnecessary confusion or inconvenience. If you are still uncertain about the cover provided by your policy, or wish to discuss things in more detail, please do not hesitate to contact our customer services team on 0330 0600 632 - they'll be more than happy to help. Thanks, Jasmine

Posted 4 years ago

“very reasonable and offers more cover than any other policy for the same price, would definitely recommend to a friend”

Posted 4 years ago

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Policy Expert is rated 4.7 based on 19,507 reviews