Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,275 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After persisting in calling due to missed calls, lost connections and crazy kids in the background (at my end) Policy Expert helped to reduce the quoted premium to match a competitor and included some extras. This along with the good customer service ensured I stayed with Policy Expert.”

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Posted 7 years ago

“Easy process of praying quote which was very competitive.”

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Posted 7 years ago

“One of the cheapest renewal quotes and very helpful when I called to make an enquiry.”

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Posted 7 years ago

“Efficient and polite service from the Policy Expert team. They handled my home move well and answered all my questions.”

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Posted 7 years ago

“The price of the policy seems very good and includes elements of cover for which others charge additional amounts. The purchase process was very quick and easy and documents were made available very swiftly. So far so good. I haven't yet had to test the responsiveness should a claim be necessary and I actually hope that I never have to put this to the test!”

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Posted 7 years ago

“Luckily not had to claim yet(fingers crossed)”

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Posted 7 years ago

“It was brilliant”

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Posted 7 years ago

“cheaper than my previous policy, easy to use website, so far, so good”

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Posted 7 years ago

“Precise clear information.”

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Posted 7 years ago

“Very helpful and friendly. Only negative was getting through the automated service as it didn't understand my Scottish accent. Once through everything sorted in no time.”

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Posted 7 years ago

“Listens to my questions and issues and gives sound answers and advice”

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Posted 7 years ago

“Offered me a no-frills, reasonable price for follow-on insurance cover”

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Posted 7 years ago

“The policy looks good and the price is right. The real fact of the policy is good if ever there is a claim made.”

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Posted 7 years ago

“Quick efficient renewal.”

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Posted 7 years ago

“Good price for the cover you get”

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Posted 7 years ago

“Excellent customer service and a very competitive price which my incumbent provider could not match.”

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Posted 7 years ago

“Fairly straightforward process”

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Posted 7 years ago

“They got me the cheapest insurance”

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Posted 7 years ago

“good service friendly phone value for money would recommend”

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Posted 7 years ago

“Hannah was great and answered all my questions. Thanks.”

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Posted 7 years ago

Policy Expert is rated 4.7 based on 20,275 reviews