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RAC Insurance Reviews

2.2 Rating 1,192 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Signed up for car insurance back in June as they had the cheapest premiums available, and it was not a black box policy which was great. Unfortunaley my car had a head gasket failure and it was time to get rid of it and start looking for a new one. Read lots of bad reviews regarding RAC cancellations but I got through to a woman from sunderland and after explaining, my policy was cancelled within minutes and I was charged the normal cancellation fee of £55. Since I rang up 1 day before the next month started, they had already started taking around £40 so the cancellation fee I had to pay had deducted this so only had around £15 to pay. Lovely woman and lovely service :D”

Posted 3 years ago

“Very quick and easy to buy insurance. Documents provided straight away. Great service.”

Posted 3 years ago

“Great customer service excellent value for money”

Posted 3 years ago

“Had a few issues with breakdowns etc and I found them to be very quick and professional. Last year I got a good deal with them and think I saved some money despite the miles I was doing. Once I broke down whilst heavily pregnant and they came really fast and got me sorted which was amazing as I was really worried about my baby.”

Posted 3 years ago

“hassle free easy to understand”

Posted 3 years ago

“Brilliant service, happy with quote”

Posted 3 years ago

“Good service”

Posted 3 years ago

“Cheap quote saved £90 well happy 😊”

Posted 3 years ago

“Insurance was sorted in 5 minutes easy to use and a good quote”

Posted 3 years ago

“Helpful customer service”

(Car Insurance) - Posted 3 years ago

“⭐⭐⭐⭐⭐ Thank you rac for make this a policy is verry good...”

Posted 3 years ago

“Great service”

Posted 3 years ago

“quick reply and a very good price”

Posted 4 years ago

“I've had breakdown cover with RAC for quite a few years now, my experience with them has always been very good. One particularly memorable was when my car broke down on my way home from work on 1st January and RAC got me back on the road just in time for tea. Very happy and would certainly recommend the service.”

Posted 4 years ago

“Very easy and fast”

Posted 4 years ago

“Nice and easy to complete request helpful staff good back up good value for money”

Posted 4 years ago

“Surprised by the poor reviews but then I can only review the commercial team, I have been insured with them for some years and have never had less than excellent customer service. I have now retired and sold my van and sadly no longer need to deal with them, Jo in particular has been first class, always friendly whilst efficient in looking after my interests.”

Posted 4 years ago

“Fantastic company I use them for my rac breakdown for myself and my dad and will definitely be getting a quote from them when my insurance runs out this this year. Top company with experienced helpful staff that go the extra mile”

(Car Insurance) - Posted 4 years ago

“they were helpful”

Posted 4 years ago

“Easy to buy value for money”

Posted 4 years ago

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RAC Insurance is rated 2.2 based on 1,192 reviews