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RAC Insurance Reviews

2.2 Rating 1,191 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,191 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely diabolical service! 😡 After my Mother recently had an accident, the RAC who she pays her premium to immediately fobbed her off to the underwriters Markerstudy and washed their hands of anything to do with it. Markerstudy has been an absolute nightmare to deal with and even though she was fully comprehensive we are still without a settlement payment or a vehicle 6 weeks later! I lodged a complaint with the RAC some 3 weeks a go but that appears to have fell on deaf ears as well! Will never use the RAC again even though my Parents have been insured with them for the best part of 20 years now! 😡”

Posted 1 year ago

“I have been driving for last 22 years. I have never been experienced with such a worst insurance company. If this remains the only insurance company i will stop driving. Never ever go with RAC insurance.”

Posted 1 year ago

“Absolutely disgusting, don't use these liar's. Bought two car insurance policies and when asked for my £25 M&S vouchers told that my partner had done hers online so didn't qualify, yes right, she sat on the phone in front of me and her mother and paid in full, total liar's, con artists. Don't use this company.”

Posted 1 year ago

“My 81yr mother has been waiting a month for someone to contact her regarding repair of her vehicle. Please people of Britain refrain from using this disgraceful company for your insurance, put these jokers out of business.”

Posted 1 year ago

“My insurance policy start in September. In 26 Dec sent me a letter in post not email witch said until 2 Jan to sent some documents. I received letter in post in 5 Jan. In 3 jan Rac cancel my policy and charge me for cancellation even if 4 jan I sent all my documents after I call em. Don't make insurance on rac!!”

Posted 1 year ago

“At 16.48 today (31/12/2022) A car driving on the wrong side of the road smashed the wing mirror off my brand new car (5 weeks old) the driver then sped away, speaking to your phone line I was then advised that they could help me possibly on Tuesday/Wednesday (3rd/4th January) No car because of damage, according to cover you provide 365 a year cover..... Explain to me why that is not the case”

Posted 1 year ago

“We are a family of four, with a 9 month old and a 2 year old. We broke down on the motorway, and RAC simply didn’t come through. It was quite simply one of the most scary helpless situations I’ve ever been in. Whilst on the hard shoulder in the dark, rain and mud with our young children we rang 3 times to be told help was coming, when in reality it just didn’t come. Please please don’t sign up to RAC.”

Posted 1 year ago

“my daughter was a named driver on my policy and passed her test yesterday. This invalidated our entire policy. Even I am not insured to drive now. To add her as a full license holder was unaffordable (£3K) so said I would take her off whilst shopping around for best quotes. This was going to cost £77 (25 admin + 52 increase to my policy?!?!?!? how can one less driver increase the premium when there are no other changes?) So I cancelled immediately. Brilliant in-person customer service team. terrible, fleece merchant company.”

Posted 1 year ago

“Appalling service. You wait for long enough to get through. They farm out your claim to "sub contractors" and service is so slow with no singke point of contact to tell you what's going on. Car not uplifted for 11 days after bump, and bloke tried to get me to sign car over to insurance company on the basis that "it's an old car. They'll write it off". Even then, some other company has to inspect it, but latest information is " they are 2 weeks behind". This is ludicrous from a company like RAC. Accident not even my fault, as other party held their hands up to it. Now I'm left with the hassle. Do not under any circumstances use RAC insurance”

Posted 1 year ago

“Really poor service since paying a deposit for insurance. RAC sent 2 letters threatening to cancel insurance due to black box not having been fitted, AFTER it had been fitted. They also threatened to cancel insurance due to a claim on a no fault claim which never took place. I called to speak to them and had to pay £35 for a change to the policy due to a claim that never happened!! The phone call took 1 hour 15 mins to complete. Really rude service from the ‘advisor’ too. Overall a truly dreadful experience. DO NOT USE RAC CAR INSURANCE. 🙈”

Posted 1 year ago

“I would give a minus 1 if possible . My car has been in the car pound since it skidded on the M1 last Thursday 15 December. Have rang every day to various numbers to find out when it will be moved to the garage. No one has had any idea , this morning I insisted that I should talk to a manager and was told they don’t know which garage it will be sent to and probably won’t be moved now until the New Year . Despite the accident being 8 days ago. They also will not give me a courtesy car until it reaches a garage and then only if one is available. I also paid to protect my No claims bonus (8 years ) but I’m losing that too as my car skidded on ice . No one has a clue what they are doing. Do not use this company they are absolute rubbish . DO NOT USE RAC !!!!”

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

Posted 1 year ago

“Change of address half way through the policy , told have to have a new policy ? , Only moving up the road , at a lot higher price than most other companies. Then a cancellation fee because I wanted to leave ? Still a lot cheaper to leave , I won't be going back to the RAC , Poor service, one angry EX customer.”

Posted 1 year ago

“It's no wonder your have such a poor TP core. I handed my car over on Monday following a tyre issue. Nobody can tell me where my car is. The app on my car is telling me it's unlocked but I cannot locate it. My car has been stolen by the RAC and nobody can help after several attempts.”

Posted 1 year ago

“I had a crash a few days ago, so I contacted my RAC Insurance to get it sorted out. After waiting 35 minutes for the phone to be answered, having listened to the same message repeated every 30 seconds about how I could do it online I finally get through. They take all my details and said the underwriter would contact me in 4 hours. After waiting 6 hours I contacted them myself, again a very long wait on the phone. I then find that because of the damage I've reported they believe the car will be a write off. No one has inspected the vehicle, but based on this I'm not entitled to a courtesy car. Ah yeah, silly me I forgot to read the small print where they state quite clearly (providing you own a microscope of course) that the courtesy car is meant to be ironic. There is no courtesy, you only get a car if 1) There's one available 2) Your cars not guessed at being a write off. Had I have known that the courtesy car was subject to their rules, I wouldn't have chosen this awful company. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC.”

Posted 1 year ago

“Dreadful company with appalling customer service. They immediately pass you on to their underwriters AXA who are equally disinterested because they pass you on to their repairers who are just rude and dismissive and don't even give you the quote they said they would. Then you get shoved out to another car hire company because the repairers don't have the courtesy car that you paid RAC for and the grief just continues. You take in a Mazda 6 and they offer you a Fiat 500! Do NOT use RAC they're just a front for a succession of disinterested companies who take hours just to answer the 'phone!”

Posted 1 year ago

“Dreadful company with appalling customer service. They immediately pass you on to their underwriters AXA who are equally disinterested because they pass you on to their repairers who are just rude and dismissive and don't even give you the quote they said they would. Then you get shoved out to another car hire company because the repairers don't have the courtesy car that you paid RAC for and the grief just continues. You take in a Mazda 6 and they offer you a Fiat 500! Do NOT use RAC they're just a front for a succession of disinterested companies who take hours just to answer the 'phone!”

Posted 1 year ago

“We had some damage to a car, could say minor with some mechanical.. We are almost 6 weeks in and they havent provided a quote started work with excuse after excuse, I have had to follow up assessor everytime who is rude and short with answers so you dont know what really is happening I Paid extra for RAC for good quick service and from my experience you wont get this from Rac, we have 5 policies and just open a 6th with another insurer and will be changing all my policies, This comany is poor, slow and minimal customer service. NOT Recommend”

Posted 1 year ago

“£55 to cancel an insurance policy because I had sold my car is quite frankly discusting. I'm sure their share holders enjoy many glasses of champagne off the back of this day light robbery.”

Posted 1 year ago

“RAC has been giving me the run around for last 4months in regards to my insurance claim, worst company to deal with, unprofessional, unable to give you straight answer has to when my claim will be finalised. Constantly stating they will let me know in a weeks time the week goes by and nothing no answers. Do not deal with this company if you don’t want to be given the run around for your claims.”

Posted 1 year ago

“They are thifts ,my and my friend have the same isuue with them ,first they take your money and after they call you to say was a mistake and the insurance need to increse so stay far away from this insurance company.”

Posted 1 year ago

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RAC Insurance is rated 2.2 based on 1,191 reviews