RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,191 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,191 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 1st December 2023

John

RAC Insurance 1 star review on 23rd December 2022

Marie Robinson

RAC Insurance 1 star review on 27th September 2022

Marie Medor

Anonymous

Anonymous // 01/01/2019

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“Helpful, and looked after me.”

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Posted 1 month ago

“Very good service and friendly”

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Posted 2 months ago

“Helpful and considerate explaining all benefits and taking out what is not required”

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Posted 2 months ago

“Easy to access to web site and quick to get insurance as it was needed asap”

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Posted 3 months ago

“This company do not deserve all the bad reviews.Experienced electric problems wit Jag having gone through water.Had initial problems with contacting Saga with whom RAC operate but they did call me back one day later and service was helpful and friendly. I was asked to forward estimate along with proof of payment and three days later received payment.No complaints at all.”

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Posted 5 months ago

“Had excellent customer service from Vicky re my RAC car insurance. Explained things very clearly and was a pleasure to talk to. A big thank you from D Dennis.”

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Posted 9 months ago

“Concise and clear instructions, competitive prices with support if needed”

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Posted 1 year ago

“Easy and affordable”

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Posted 1 year ago

“Dependable . Price is affordable.”

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Posted 1 year ago

“Very good experience and very easy to use also a fair price”

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Posted 1 year ago

“Fast acting company.”

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Posted 1 year ago

“I have my first insurance with this company but I like the offer.”

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Posted 1 year ago

“So some obliging hoody broke into my car. Im am actually the named driver so not the policy holder,this did cause a few issues as my wife [the policy] holder was uncontactable. But Lewis [morse) [joke we had] was fantastic this guy jumped hoops to help me finally get my window fixed. To be honest we had such a laugh as well it was great. If i ever see u buddy i get you crate cherry cider.. peace and luv to a good guy human being cool. Bruver from hopefully another muver...xx”

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Posted 1 year ago

“I had trouble over the weekend getting ncb proff and my insurance was being cancelled at 9am today, I finally got proff and rang RAC and got talking to a beautiful girl called Sophie Loocked, I am not got got at sending emails (especially attachments) Sophie talked me through it taking up 45 minutes of her time and therefore got my insurance set up. Sophie was very patient, kind and helpful and I would like to say a special thankyou to her not only did she safe me money but stress to get insured. RAC need more people like Sophie on there team. Thanks again Sophie,Maura McL.”

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Posted 1 year ago

“My elderly mother had received her car insurance renewal papers quoting an absolutely exorbitant amount. I spent an hour or so finding more realistically priced quotes. RAC came up trumps at a third of the price so we filled in the forms online but found difficulty making payment. I called RAC directly & spoke to a lovely lady called Trish who went through everything & took Mums payment with no problem. Trish was so patient & made sure Mum understood every step, so a huge thank you to her.”

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Posted 1 year ago

“Good and relatable easy to work with”

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Posted 1 year ago

“Good quote, good cover, had to call answered phone quickly and were very helpful”

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Posted 1 year ago

“Have just taken out insurance with RAC paybythemile, as I recently retired and knew I would only be driving approximately 2000 per year. A few glitches technically (my error and lack of knowledge definitely..) But so far so good. Brilliant customer service via texting. What a great idea this is. I don't feel like I'm being ripped off anymore.”

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Posted 1 year ago

“Good price and excellent customer service”

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Posted 2 years ago

“I have just spoken to a lady named Trish from the rac insurance she works for the Sunderland call centre she was absolutely fantastic she was so helpful and very easy and friendly to get on with she is a credit to the rac insurance company can't praise this lady so much”

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Posted 2 years ago

RAC Insurance is rated 2.2 based on 1,191 reviews