Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Co-operative Insurance Reviews

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Read The Co-operative Insurance Reviews

Write Your review

Tell us how The Co-operative Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been with the co-op insurance… We have been with the co-op insurance for many years, we have currently a car insurance, and a camper van which we purchased last year. The insurance ran out on the 16th Aug, but we had not received a renewal notice. I called today to renew, and was told as the policy had lapsed I had to start the process as if it was a new policy, I queried why when they had all our details . Also I stated that we had never received the documents so not really our fault. After going through all the normal questions which took over half an hour , only to be told that they would no longer insure us. I asked to be put through to a manager as the chap could not give me an explanation as to why they would no longer honor the quote. I would imagine I was on the phone for well over half an hour, when he eventually came back to me, he still couldn't give me a reason as to why they are now refusing to offer us insurance, and that a manager would could me back within 24 - 48 hours, which is not acceptable as this would leave my van un insured. I doubt very much the renewal notice was ever sent out as they do not want our business, shame on the co-op their good name has gone down the pan, I will not use them again, and when my car insurance is due for renewal I will go elsewhere.”

Posted 2 years ago

“Until 2020 they were good. They've changed underwriters now and are awful. Renewal letter 1 was +60% increase. Renewal letter 2 was 18% lower than letter 1 (guess they're haemorrhaging customers). Called to "see what they can do" and it was +158% of the previous year (no change in policy except INCREASING excess). These guys can't do customer service, but worryingly it seems they can't even do basic math either”

Posted 2 years ago

“I guarantee you won’t find a worse insurance policy. They force you to have a black box, which they then make you pay £90 to have it removed. Also it punishes you EXTREMELY harshly; the price of your policy is constantly increased and it includes a curfew. There lenience is pathetic, I started working night shifts during my time and they refused to make a change to my policy and just continued to lower my score and increasing the price of my policy. There customer service is horrendous, it’s like talking to a brick wall. They may as well be scammers. They don’t care about your safety or well being. Their goal is money and that’s all they consider.”

Posted 2 years ago

“absolutely waste of space. They wrote my car off and when I wanted to negotiate the price to market value they sent my query without informing me to theier so called complaint department. They even gave me less than the price book for identical car. Avoid at any cost”

Posted 2 years ago

“This has to be the worst insurance company i have ever dealt with. My wife spent 40 minutes on the phone trying to pay the renewal and amend certain details. The person she spoke to went to talk to his boss twice and never came back!, We got a quote from Esure and saved money for the same amount of cover. I have to say that we had a similar bad experience dealing with the Co-operative Bank a few weeks ago. Will not use any Co-operative company again.”

Posted 3 years ago

“Terrible company stay away and Use another company. Taken 3yrs to sort out my claim and still not sorted. They have left the house in a state and will not finish the works as they say the work they've done is up to standard. I have a crack in the centre of my wall the staircase is a mess and even after an independent structural surveyor recommend the works to be redone they have argued it. I'm now in process of going to the Ombudsman and taking them to court for the costs and to complete the works. So if you don't want to wreck your house and spend your own money putting it right then stay away. I would give minus stars if I could.”

The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Posted 3 years ago

“Been with them 20 years now new company took over 400 pound increase stay away from this dreadful company”

Posted 3 years ago

“Shocking customer care - ridicule you when asking for details of how to claim. . Three weeks down the line and still waiting for copy of ‘small print’ they are referring to when saying “like for like” is not ‘same as what you had’ actually means the cheapest same spec they can find. Please call and ask them what like for like means as it is not what the normal person would interpret it as. Asus £500 laptop, co-op ‘like for like’ is £300 and not Asus. 4 weeks down the line and still not reimbursed and this is at a time for home schooling when we need the laptop. Circa 5 day turn around for email response. Hard copy documents only? In 2021? Quick enough to take the money for their premium insurance yet it’s been far from premium. I am purposely sharing to let people know how poor I feel their service is. Advised excess for personal claim was £300, it was actually £50...seemed a little misleading. If cyclical one could assume that was not an accident that they provided that misleading info to put me off making the claim - but perhaps it was a genuine accident by an ill informed employee?”

Posted 3 years ago

“Worst company that i ever have to deal with... I am still waiting for my refund after they took a payment mistakenly. It's been a month now. Im glad i never had to make a claim with them.”

Posted 3 years ago

“Absolutiy disgusted. After being with the ccop since 1985 either with my own policy or a named driver on my husband's policy. I have never had a driving conviction. One small claim in 35 years I rang yesterday for a new quote and was refused absolutely disgusting. Glad to take my business elsewhere. Marlene Fox”

Posted 3 years ago

“WORST CAR INSURANCE COMPANY EVER. I WOULDNT RATE IT EVEN 1 * DONT USE THIS COMPANY UNLESS YOU WANT YOUR CAR TAKEN BY POLICE.!!!!”

Posted 3 years ago

“If I could put negative stars on this post I would. DO NOT use them they are a rip off. I placed a claim after a vehicle accident which wrote off my car just to be told that my insurance was void because even though the V5 had been changed to state a colour change had been done to the car I had not informed them when I took out the policy( mid July during the first lockdown) then went to customer relations to deal to be told the same rubbish by a company yes man. So no going to financial ombudsman for mediation. Don't use them they are diabolical.”

Posted 3 years ago

“No stars if I could. Now more than four months since I claimed on the travel insurance, many email and phone reminders and no response whatsoever. Over a month ago I asked to be referred to the Insurance Ombudsman and still have had no response. All this for a straightforward trip cancellation due to Covid 19, for which I have cover as I bought the policy in February”

Posted 3 years ago

“Car had catalytic converter stolen...claimed a garage would provide a courtesy car and repair my car with 150 quid to pay excess...no garage ever rang no courtesy car...trying to get local garage to fix...feel let down by the whole process loads of nice words by call handler..reality nothing happens”

Posted 3 years ago

“They Need to clarify on thier website that if you change your car they will cancel your insurance and charge a large fee. Never will i take insurance with these again”

Posted 3 years ago

“I had a non fault accident in December 2019. Because I didn't take their courtesy car, they asked me to pay £150 excess when delivering my car after repair. I am still waiting for my refund. When calling them, it takes an hour or longer to get through to customer service. Bad service and would not advise anyone to get your car insured by Coop Eco insurance. It's better to pay a little higher than having so much of hassles.”

Posted 3 years ago

“Text today to say my car insurance expired yesterday. No letter or email before today to remind me and no renewal price. Rang them - told could no offer renewal but could not explain why. No change to my details or the car. We’re happy to insure me and my car last year but not now. Have had to go elsewhere which has actually turned out a lot cheaper. Very poor service from Co-op”

Posted 4 years ago

“I was in a non fault accident and it took over a year for them to sort everything meaning when it come to my renewal because it hadn’t been determined as non fault yet I lost my years no claims until it was resolved making my premium higher. The engineers who fitted the black box broke my glove box which now is costing me to have repaired as I haven’t been able to get hold of anyone for 2 weeks now with the automated message telling me to call back later every time I’ve tried. I’m also paying more than double each month when another company is cheaper without a black box.”

Posted 4 years ago

“The WORST insurance company I have ever used. They are willing and eager to take your premium but when you need to make a claim and are pointed to the t&C's and their incomprehensible interpretation of them and told 'you get what you pay for' by a smug belligerent advisor you know you have been mugged. Avoid at all costs.”

Posted 4 years ago

“The absolute worst insurance provider I have ever come across. My wife insured her car with CIS, unfortunately had an accident & they messed up the claim. Somehow they managed to keep on record contact details from an old out of date policy from over 19 years ago, which delayed our claim by weeks. Surely these records should of been deleted under GDPR Laws!! A good company as long as you never have to make a claim on your policy.”

Posted 4 years ago

«
1
2
3
4
5
»

The Co-operative Insurance is rated 3.6 based on 697 reviews