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The Co-operative Insurance Reviews

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“be very careful if you have a lot of no claims bonus when you insure with the coop - they will only recognise 9 years and if you don't renew with them they will only send out proof of no claims of 9 years - I joined them with 11 years and they sent me proof of no claims with only 9 years - and would not change this despite hours spent on the phone with them - this obviously has serious financial implications when you come to renew with another provider.”

Posted 6 years ago

“Excellent service.”

(Car Insurance) - Posted 6 years ago

“cancelled my policy by sending me a letter, had all the information about previous claims but would not listen. WILL Never use them or get a policy with them. Probably wont use this web site for getting insurance.”

(Car Insurance) - Posted 6 years ago

“Disgusting customer service! The way one operator spoke to my wife whilst she was asking for help and information on our policy was no less than shocking.... complaint in progress.”

Posted 6 years ago

“CO OP CONTRIBUTED TO TEENAGE SON HAVING A STROKE I'm still too weak from our house fire and being homeless for so long to fully explain the terrible way Co op treated us, so I will just leave some facts: After a non fault house fire Coop - All admitted they have little to no knowledge of disability, so we were failed beyond comprehension - They moved us between 13 Travelodges (different areas) in 3.5 mths because they refused to book accessible rooms in advance - They completely ignored all medical evidence on both myself (power chair user, and son's health) leaving us at extreme risk throughout. The fear we felt was extreme. - We were left on the pavement with no where to go - They left me without vital medical equipment for 7 months which has impacted my health permanently. The pain I am in now daily as a result of this brings me to tears as it is unmanageable. - We begged them for help as my father was dying and we were caring for him, and like every other area, they failed and provided what was needed AFTER he passed. -We received a payout that still missed off lots of our items and still was incomplete in monetary value. Daily we still realise things just 'disappeared.' - We had to do all the work instead of the loss adjusters - making documents 100's of pages to make it idiot proof - and still, they completely screwed it up. They passed us to lots of loss adjusters who asked the same questions over and over rather than just read the information they had, irrespective of how exhausting and upsetting this was to us. - The ignorance around disability from this company is a DISGRACE... Throughout I explained what I needed, what their actions were doing to me and my input was ignored. Mistakes were made almost daily, and we were left trying to sort them out, only for the same mistakes to happen a few days later. I was grilled over and over to prove whether I bought equipment myself (even when I proved 20 page documents that I did, I was still grilled further). It was soul destroying. - I am a power chair user and was put into rooms with no adaptations meaning I couldn't even go to the toilet - yet it was inferred I should have been grateful they helped at all. - If we sat back and waited for them to 'act' we'd probably still be sat on a pavement now, and our claim no further on. We literally had to do everything. It was a full time job from 6 am -11 pm. - My sons health needs were completely ignored (as were all my medical reports submitted also) showing his health was also rapidly declining. - Coop offered us £2K for the errors made throughout. I cried when they offered this... it was an insult. They told me we could have it just as a gesture of goodwill and then advised us to go to the Ombudsmen. NO MONEY WAS EVER PAID OUT BY CO OP. We knew recovering from this would take years. Co op seemed to have no real grasp of the real harm they had caused to a family with disabilities. My teenage son could not cope with how little they valued us and belittled what they'd done to us. Just under 2 months later he went on to suffer a stroke. He hasn't slept properly since the fire and days before he was particularly upset and couldn't understand why we, as a completely innocent family, were treated in such a way, and with such a lack of compassion throughout, when we didn't even cause the fire. Yet we'd lost our home and everything in it. It was confirmed that his bleed on his brain was due to the immense stress he was under due to the poor management of the fire and what we were put through. As stated, Coop did not even acknowledge the psychiatric reports that were sent to them warning them about the risks that this situation could do to him and the stress it would cause him. I am covering 10% of the failings Co op did. I can't begin to express the trauma my family and I have and are still going through and we don't even know how to begin rebuilding our lives. The local council were who helped us and rehoused us in the end although we had to relocate and now face huge commuting costs. We lived for months with donated beds from a church and newspapers up at the windows as we had nothing to our names anymore. Co op knew and despite us begging to help, sending photo's showing them the conditions we were living in, especially due to our medical needs, they continued to leave us struggling. When our whole lives were completely destroyed through no fault of our own, Co op destroyed them further. If I'd been listened to from the start as an EQUAL human being, so much of this could have been avoided.”

Posted 6 years ago

“Dont touch co op insurance biggest pile of low lifes lieing and cheating customers quick. Enough takeing the money. Please read all reviews of this company on facebook twitter and goggle reviews”

Posted 6 years ago

“The whole experience getting my car insurance from the Co-operative Insurance Company was so easy and stress free. I found their representative to be highly knowledgeable, patient and extremely kind. I would recommend them to everyone.”

(Car Insurance) - Posted 7 years ago

“I am really pleased but I didn't get my meerkat: (”

(Home Insurance) - Posted 7 years ago

“I had a motor policy with the Coop and decided to change my car with 3 months to renewal date. I contacted my broker who said the Coop would not quote for a change of car within this time frame. When I explained the new car was a updated version of my current car with sat nav and lumber support, same engine etc. he said it didn't matter and I would have to start a new policy at a cost of £336, which is twice as much as the original policy. I again stressed the point that I just wanted to change the car details which I was told again was not allowed. Insurance companies claim to be service organisations, I don't think this Company understand the meaning of the word. Keep well clear.”

Posted 7 years ago

“Don't use cheap car insurance but a,waste of time.. Cancelled my car insurance because i pressed wrong button on laptop . i told them what happened didn't do it intentialy made me feel like i was a fraudster in which i am not being driving years never had this problem before il be paying more but hopefully a better service”

Posted 7 years ago

“Hassle free really helpful an actual pleasure to deal with.”

(Car Insurance) - Posted 7 years ago

“good service,easy to use website no hassle,good value for money”

(Car Insurance) - Posted 7 years ago

“The experience that I have had with them has been bad... I am insured as a second driver on my mother's car to build up my ncb. I had insurance cancelled due to problem with my bank and payments on one particular occasion; I received no notification from them and so was driving at for months uninsured until I recieved a warning from the dvla! Their response was less than apologetic to say the least and they always seem suspicious when you call and ask questions, as though they are dealing with a potential fraudster, which I must say I certainly am not. Will not be returning again!”

Posted 7 years ago

“good all round service”

(Car Insurance) - Posted 7 years ago

“No complaints, when I changed my car last month the guy on the phone was very helpful & friendly, so 10 out of 10 so far.”

(Car Insurance) - Posted 8 years ago

“Whilst I had no problems with the company per se, I was woefully let down by them and the company of solicitors they use called Plexus law. The CIS had been with me all the way and the head of the team had expressed confidence in my case but when it came to their legal representatives they just wanted to settle without a fight which is exactly what they did against my wishes and with no chance of me taking it further. I personally will not be using them again as now I have a financial penalty against me for their incompetence. An insurance company is there to represent you when you are not at fault not represent themselves to save a few pounds by not fighting a false claim. Best advice? pay a little more elsewhere to get the insurance you deserve”

Posted 8 years ago

“Very easy to use”

(Home Insurance) - Posted 8 years ago

“My Son insured with co op but he was involved in a accident tues 11/3/16, when he got in touch with them,they were trying to make out he was at fault on the phone without listening to what really happened,then 3 days later the car is still at the side of the road where the accident happened just cause its near our home,this is causing hazards for other road users,he was promised a courtesy car but still no signs of that. they will gladly take your money, but they do not care about there customers or take other peoples safety into consideration, any good company would have had car removed next day got it to vehicle examiners. i also think they want him to lose his no claims then they can bump up his premiums he has 4 years ncb. i will be watching and checking everything they do just to make sure they do things right, may even get independent advise. NOT IMPRESSED AT ALL”

Posted 8 years ago

“I would never insure my home with The Co-operative Insurance again. They send out unprofessional loss adjusters who are rude and condescending. The service is appalling. Beware!!!!”

Posted 8 years ago

“I thot it was a great quote and the info provided was excellent 1st class and if they are competitive this year I will be renewing with the coop no problem”

(Car Insurance) - Posted 8 years ago

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The Co-operative Insurance is rated 3.6 based on 697 reviews