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The Co-operative Insurance Reviews

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 I would. My car due to no fault of my own was ran off the road by another driver, I am 19 years old so I’m under their “young driver policy”. I have never been treated so badly by anyone before, they haven’t been it touch with me once over what is going to happen, my car was wrote off, I’m paying insurance for a car which now doesn’t even exist and everyone I speak to keeps passing me onto someone else! Every time I ask to speak to my case worker I’m told she isn’t there which now I don’t even believe she’s actually a person! When I told a lady from the legal service I wasn’t really happy about how slow everything is going she had a go at me and said it’s not their problem they’ve passed the case to someone else who isn’t anything to do with the co op! And no one had even informed me! DO NOT GO WITH THIS COMPANY”

Posted 4 years ago

“Would of been zero my partner tried to change his vehicle to a new one to only be told that they can no longer insure him and hes lost his Ncb because someone drove into the back of him last December and the claim was settled between the insurers without them even informing him and their trying to say he caused £8900 worth of damage but his insurance never went up and Visa was also called out to the incident and was more then happy for him to drive away as it was nothing on his part their now saying it's been disputed but could take 2-3months but in the mean time he wont get insured on any vehicle what so ever knowing he has to travel to and from work theyv screwed him over in the worst way possible their the shittest company ever”

Posted 4 years ago

“Terrible company! Was a customer for nearly ten years, someone drove into the back of me and they couldn't have been less helpful. Cancelled my appointment to see their Dr with no explanation, when I did get to see someone it was 6 months after the accident. The "Dr" they sent to me is probably the worst Dr in the UK, obviously didn't know what my disease was or how it could be affected by an accident. Complete lack of communication from the company, never answered quiries, dropped my claim because I failed to respond to one of their arbitrarily short deadlines to respond to them - would be nice if that timeframe worked both ways. Awful, awful company - shouldn't be allowed to sell insurance.”

Posted 4 years ago

“Absolutely awful insurance company. I had a completely no-fault claim when my car was damaged in a car park, by another person who was also insured with co-op. This claim is still ongoing. Absolutely pitiful lack of communication, tried to push an Auxillis credit-hire car onto me which could end up costing a small fortune, and delays with approving repairs has meant I've been left carless with 4 children. The Auxillis car was at first offered to be delivered immediately, and I was signing for a £400 PER DAY cost, on a year's credit agreement. There is no wear and tear policy for these cars - you are only insured third party, and must agree to pay THEIR costs for any stone chips, windscreen repairs, punctures etc. When I refused this I was offered a direct hire, where the insurance company would take responsibility for the hire cost (bizarrely reduced to £40 per day as a direct hire) but I still had to take personal responsibility for any major or minor damage. Not being prepared to put myself at risk of incurring repairs which may be beyond my control, I went back to the Co-op to refuse the credit hire. They told me this was my only choice. On pressing them, they told me that I could hire a car and they *may* be able to refund it. Who knows how long that process would take? I'll be pushing this to the ombudsman. I specifically asked for calls to inform me of the progress of my claim. Every time, I had to call myself, despite explaining that I needed time to make arrangements. They kept telling me I should be liasing with the garage that had my car - the car still sitting on my driveway. These credit hire companies are the reason premiums are so high - ethical company? I don't think so. AVOID.”

Posted 4 years ago

“Do not get Co-Op insurance, they are terrible. I have a 2012 Camry that was in excellent shape. It was backed into in a Walgreens parking lot and the rear bumper and light were broken/dented. The estimate to fix was $1081, their adjuster said it was not worth more than $780. They (Co-op) were not even paying the insurance, the other driver's insurance was. But MY insurance company said that my 2012 was not worth getting a new bumper, I had to get a used one. DO NOT GET CO-OP INSURANCE. They like your money coming in, but don't want to work to keep it. Word to the wise!”

Posted 4 years ago

“If there is w chance to give a 0 star rating I would definitely give coop insurance a 0! Our house was burgled early this year. The glass of the french door was completely smashed. Coop insurance insists on that it is repairable including the reuse of trims and bars. They were just make two pieces of glass and stick them on the wonky frame. Furthermore only one year guarantees was given!! I will never use any coop products again!!”

Posted 4 years ago

“Worst car insurance company I have ever been involved with. If you have fallen victim to this appalling company please contact the financial ombudsman”

Posted 4 years ago

“£400 increase in premium for ONE claim (in >30 years driving) that cost the insurer a total of £500 in repairs. £135 cancellation charges + HIDDEN CHARGES. I feel it is tempting fate to take car insurance with a company long establish in funeral care (quoting: "low cost direct cremation" see picture of their ad below). My message to the Co op marketing department: really!?”

Posted 4 years ago

“£402 increase in premium because of one claim (in my entire >30 years of driving) that cost the insurer a total of £500 in repairs. £135 cancellation fees. Beware. The Co op has MANY HIDDEN CHARGES:( It feels like tempting fate having the car insurance with a company long established in arranging funerals.”

Posted 4 years ago

“The worst car insurance in the UK !!! I am awaiting my excess back for over 5 months. All the information needed was provided on my part. The other party took it to court and was found guilty, the case is closed, liability determined by court, but I still don't have my money back. I called Aviva and found out that they are also awaiting some information, but Coop never spoke to them in the last 4 months hence being chased Aviva on daily basis. I am a victim but I can not get my money back. You all avoid this Co-Op Insurance Company!!!”

Posted 4 years ago

“wish I'd read these reviews before starting the policy, cancelling after just six days, annoying they'll be charging cancelling fees for the privilege of experiencing such a sloppy business. Co-Op - please read and address these issues, you're embarrassing the brand. Your contractor installing dashboard boxes is useless - sends emails asking to confirm installation date, but despite sending 3 confirmations to supplied email address as request kept coming, installation was cancelled. Why not just email a link that can be clicked to confirm like every other website does ? And don't ask to call your number, only to be told "we're really busy, call back later" as the default message... Then all the requirements to send documents - been insuring cars for 30 years, no other company requires this. There are now online databases to get licence and insurance details, you don't need the rigmarole of 'log in to gov.uk, request, code, print pdf, send image'. Copy of statements to confirm address ? what's that all about, even banks have stopped that. Feels like this operation has been set up by amatuers, wanting a piece of the lucrative young persons car insurance pie. Be careful...”

Posted 4 years ago

“The worst company ever . Dont waste your time or money AVOID ! specially young drivers . Black box never works . They are very rude to talk to .”

Posted 4 years ago

“If i could give zero stars for this company i would. Shocking. Absolutely shocking.”

Posted 4 years ago

“This is the worst insurance in the world. They have hidden costs. They are out to just make money. Be aware.”

Posted 4 years ago

“After 28 as a customer I rang to say the rental quote of 531-71 was way to expensive and I was able to get the same cover for 233-56 could it be reduced was asked if any changes were to be made advised no and the reply I got was no it can't be reduced advised I will be contacting the new provider and the answer I got was do you want me to cancel this from the renewal date disgusting I said no I'll call back to do it when my new one is set up it is set up now 297-15: cheaper this one will be cancelled today as will my building and contents one once it is due for renewal my advice is no loyalty to continuing custom”

Posted 4 years ago

“All pretty shoddy. No organisation and now know What Sedgewicks are used for. Reducing claims. Don't use them.”

Posted 4 years ago

“After more than 20 years banking with the Co-operative Bank including ISAs, current accounts, mortgage and insurance we needed some help for the first time with our car. We had broken down a long way from home with our young family and needed immediate help. I had mistakingly not ticked the breakdown cover box when booking the insurance - something I had always ticked before for the 10 years or so I'd had my car insurance with them. The policy papers were never sent to us, something we kept telling them but each time they said they'd send the papers again - we never received them and so didn't see that the breakdown cover option was not selected. They do not offer an email or download option for the policy papers - what century do they think this is? I agree that forgetting to option the breakdown cover was a mistake on my part but the way the Co-op treated me was appalling. There was no bend or give or gesture of good will. We have since pulled all our banking away from them and can't wait for the insurance renewal date to arrive so we can say goodbye forever. Shame on you Co-op - the most uncooperative bank you'll find.”

Posted 4 years ago

“Absolute shameful profiteering from this company. I will NEVER take out insurance with them again & will recommend anyone I know to go elsewhere. My premium is extortionate given I’ve been driving for over 20 years & have no claims, they charge an ‘admin’ fee to alter details over the phone and the customer service is terrible. Avoid unless you enjoy being ripped off!!!!”

Posted 4 years ago

“What ever you do, do not get car insurance with this company at all, they are scam artists and will try to take money out of your account. I paid a month's insurance taking me up to the end of the next month. But noooo they tried to take out on 8th of the next month as opposed to 27th and told me they would be taking money on the 27th as well of taking on the 8th. I just closed it down there and then also took them off DD payments too. I should have read reviews first rather than just going in blind. DONT DO IT”

Posted 4 years ago

“complete joke. car repair not done properly and received the car with even more damage than before. during the whole process was disaster. feeling that coop save money from repairs even not done right way.”

Posted 4 years ago

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The Co-operative Insurance is rated 3.6 based on 697 reviews