The Co-operative Insurance Reviews

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

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3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An appalling experience from the start. Spent close on an hour on the phone only to be charged virtually double the price of our last premium despite being with them for many years. We now have better cover with an alternative company, with whom we spent a fraction of the time on the phone, for virtually half price. What a disappointment.”

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Posted 2 weeks ago

“My experience with co op Insurance has been nothing short of a nightmare. From the onset of my insurance contract, the black box provided malfunctioned, and despite months of complaints and battles, I was left without a working replacement for six months. The level of customer service I received was utterly disgusting, and it was clear that competency was non-existent within the company. Throughout my ordeal, none of my complaints were adequately addressed. Instead, I was met with dismissive responses such as being told to simply place the malfunctioning black box on my passenger seat or to consider switching to another insurance company altogether. Even when contacted by customer relations, I was rushed off the phone without any resolution to my concerns. To add insult to injury, I was lied to multiple times, including receiving incorrect information in my customer complaint letter. Promises were made regarding the functionality of the black box, only to find out the next day that it was indeed broken and required reinstalling. Despite paying a hefty £4000 for my insurance, I was told my complaint was being closed as they fronted the cost for multiple replacement cradles and black boxes due to continuous malfunctions, even though NONE of these were my fault. By not providing me a working black box they were violating the terms and conditions of their own contract and policy and therefore making me do so. This level of negligence is unacceptable, especially considering that the faults were not of my own making. In conclusion, my entire experience with co op young drivers Insurance has been nothing short of a scam. Young drivers, in particular, should steer clear of this company to avoid being taken advantage of. Gillian Fullalove, the employee handling my complaints, has demonstrated gross incompetence throughout, leaving me utterly disgusted with the company's practices.”

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Posted 3 weeks ago

“Be careful dealing with this company! Was a customer with Co-operators for over 30 years, never had a problem until last week when I purchased a used car and called to switch my insurance. I was quoted a price DOUBLE what I was paying previously, no way I could afford this. I tried to get price down and no way they would budge. They didn't want to help and didn't care. I also had tenant insurance with them. I called around and got a much cheaper price. When I initially called Co-op to transfer insurance, my call was transferred to their call center (I thought I was speaking with local office). I called local office after I cancelled to express my disappointment and it was explained my local office could have given me a better deal. They tried to get me back. No way! Very disappointed how this was handled. Will never deal with them again!”

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Posted 3 weeks ago

“"Competative price "”

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(Car Insurance) - Posted 3 months ago

“"Reasonable prices not complicated easy to access "”

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(Car Insurance) - Posted 3 months ago

“I do not usually leave reviews I do not usually leave reviews, but I had to with this one. Yesterday we were informed that our claim was declined, and Co-op Insurance rendered our policy as VOID. This is a relatively new policy and they claimed that we failed to disclose two previous claims. We were with our previous company for a while and had two incidents where we discussed claims but did not proceed with them. On one occasion it was a telephone conversation that lasted for less than 5 minutes. We called in about a leak that caused cosmetic damage to our property. Once we were informed about the access amount, we decided to cover the cost ourselves and ended the issue. We did not think or know that it was considered a claim. As far as CO-OP is concerned this was a claim and by not disclosing this our policy is rendered invalid. This looks to me like bad customer service because our policy was good enough to collect money for but not good enough to claim from. We could have been paying funds into an invalid policy for years and not even know it!! If you do health checks for CLIAMS then consider doing the same for new policies. You were able to pull out his information quickly from what I can see. We are now faced with having no funds to replace our damaged items. We were not covered when we thought that we were. NOT IMPRESSED AT ALL with CO-OP INSURANCE. STAY AWAY!”

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Posted 3 months ago

“"Surely the most trusted insurance company - solid and reliable - and always fair. Once you realise it's \"The Co-op - no worries in relation to price and service. "”

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(Car Insurance) - Posted 4 months ago

“Price hike for retired households with building and contents insurance. Is this age discrimination? There web page shows an older couple in the building and contents picture, is this something that the advertising authority needs checking?”

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Posted 5 months ago

“"Not having had to actually use the insurance with regards to any claim etc., it's difficult to gib=ve a review. All I can say is that their admin and customer service setting up the policy was fine. What happens at a claim time remains to be seen!"”

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(Car Insurance) - Posted 5 months ago

“"Does what I want but don't drive that far anymore."”

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(Car Insurance) - Posted 5 months ago

“These folks are the best people to deal with they do there jobs and they do them right and dont waste time either. They are really fast at taking care of you even if you have a claim they do it immediately. We hsd an issue with our camper and the folks that fixed it were good but didnt want to deal with the insurance company so i did it and they reimbursed me with no questions asked and i got the check right away. So hats off to these folks they do there jobs very well .. i would give them 10 stars if i could thanks folks.”

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Posted 5 months ago

“"Friendly and very helpful and don\u2019t try and sell you anything else"”

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(Car Insurance) - Posted 6 months ago

“"Good price but that's all. I have had no dealings with them as I have had no claims or problems."”

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(Car Insurance) - Posted 7 months ago

“Been with Co op for 10 years never ever again. Had an accident. This service is beyond appalling..You have no out of hour service you get a call centre in Liverpool South Africa or New Delhi AVOID AVOID AVOID.”

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Posted 7 months ago

“"they couldn't give me an answer as to why the price was so high! It looks like they are stealing my money! Massacre"”

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(Car Insurance) - Posted 7 months ago

Thanks for leaving a review and we apologise for any inconvenience caused. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh

Posted 7 months ago

“"The price of my coop insurance was great everything you need is there all the phone numbers you might need we\u2019re e mailed to me helplines etc I\u2019ve been lucky as I haven\u2019t needed to call yet but I\u2019m sure if I do the cooperative car insurance will be at my service give them a call."”

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(Car Insurance) - Posted 7 months ago

“Appalling ! Only one response over 2 months in and that was a month after to ask for documents I'd already sent ! Had they even looked at my claim properly ?! No response to emails apart from automated however hard I try . Making a horrible experience worse. I shall not purchase co op insurance again”

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Posted 8 months ago

“"The services is good and the staff are helpful"”

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(Car Insurance) - Posted 9 months ago

“This refers to CO-OP ECO car insurance. 2022 car insurance £415. 2023 car insurance quote £957. 9 years no claims, no claims made, no points on license etc. Went to go compare, saved £450.”

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Posted 10 months ago

“"My policy was set to auto renew (I don't recall requesting this but its possible) renewal quote was not sent by I requested it in time to stop the renewal. It was 100% more than the previous year (no claims made and same terms)\r\n\r\nSo I would have had my premium increased from \u00a3330 to \u00a3657. No explanation given and extremely rude customer service. "”

Helpful Report

(Car Insurance) - Posted 10 months ago

Hi Brian, Thanks for leaving a review and we are very sorry that our prices were not competitive. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. Prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Leah.

Posted 10 months ago

The Co-operative Insurance is rated 3.6 based on 697 reviews