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Gen Mobile Reviews

3.1 Rating 361 Reviews

53 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

3.1

Based on 361 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall very satisfied with the service for the cost”

Posted 3 years ago

Hi Diana, glad to hear you are satisfied with our service. Thanks for the review!

Posted 1 year ago

“The product is exactly what I need for my child's phone and you can't beat the price! Customer service has always been polite and quickly addressed my concerns. I wish the plan renewal process was more streamlined and worked without me having to call customer service every 3 months.”

Posted 3 years ago

We appreciate your feedback! We are currently developing a real-time renewal process when purchasing renewals from our website. In the meantime, our Gen Mobile Care app can be downloaded from the Google Play or Apple App store onto a tablet or smartphone. This mobile app allows you to renew your plan real-time. We are working hard to improve your experience and very much appreciate your feedback. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Gen Mobile support has been extremely responsive, assisting with issues from account changes to general usage. Well done!”

Posted 3 years ago

“I have prompt assistance when its needed.”

Posted 3 years ago

“Good service. Great price. The only downfall is that there is no online account, so everything is done by phone call, but it is a smooth process.”

Posted 3 years ago

“Need to put some more data on plan rest is good”

Posted 3 years ago

“I've been happy using your services. However, sometimes I don't receive text messages with and without pictures. Overall I like the service and have recommended you to friends.”

Posted 3 years ago

Hi Reni, We glad you are enjoying our service. With regard to your picture message issue, please be aware that when you use up your allotted data, some features may be unavailable depending on the type of phone you are using. • Basic phone - group texts and picture/video messaging will not be available. • Android smartphone - group texts and picture/video messaging will not be available. • iPhones - if connected to Wi-Fi, group text and picture/video messages can only be sent to other Apple devices (iPhone, iPad, Mac, etc.) using iMessage. If you do not have any cellular data left (and are not connected to Wi-Fi) and have iMessage turned on, normal text messages will not send or receive if you are out of data. You must disable iMessage for regular texting to work. We recommend you download our Gen Mobile Care app to track your data usage. If you still have issues, please call or chat with us so we can troubleshoot your issue. We appreciate and thank you for your feedback. Sincerely, Jessica T.

Posted 3 years ago

“Basic service, but very reliable. No billing issues-- ever!”

Posted 3 years ago

“I'm extremely pleased with Gen Mobile. Associates are knowledgeable, helpful, and will work with you to resolve issues.”

Posted 3 years ago

“Affordable service on sprint network. Easy to use and great costumer service.”

Posted 3 years ago

“Good price & friendly customer support.”

Posted 3 years ago

“The only problem I have with Gen Mobile is that I don't get very good reception with Sprint in our area.”

Posted 3 years ago

“Very good value. Gen Mobile made mistakes, but these were eventually able to be fixed.”

Posted 3 years ago

“Prices are great! Phone service is fine, although they're on Sprint so very spotty in some places. Customer service has always been adequate, although sometimes the wait to chat with someone is longer than I'd prefer. All in all, I'm satisfied with what I pay for it.”

Posted 3 years ago

“Fast customer service and very helpful”

Posted 3 years ago

“Gen Mobile offers personable one-on-one customer service, and represents one of the best values in Cell Phone plans. Limited service area is the only significant draw-back to Gen Mobile. Their offerings of low-cost plans and good options make them good, their polite and helpful representatives make them great. Thank You!”

Posted 3 years ago

“Gen Mobile is an extremely good deal.”

Posted 3 years ago

“The customer service was good and explained why my plan didn't allow pictures to come through.”

Posted 3 years ago

Hi Caleb, We are sorry to hear that you are not able to send or receive photos. In order to send MMS (multi-media messages such as pictures, videos or group text), you need a plan with data. We noticed that you recently renewed your plan to our $10 unlimited talk and text without data. Would you like to switch to a data plan? We will have a customer care representative reach out to troubleshoot your issue. If we cannot reach you, we have added this issue to your account so when you call or chat with us, our reps are aware of the issue. Sincerely, Jessica T.

Posted 3 years ago

“good prices and very good customer service”

Posted 3 years ago

“The people at Gen Mobile are nice. It is easy to make payments and choose plans. I also really appreciate the savings! I'm a disabled person on a limited income. Thanks Gen Mobile!”

Posted 3 years ago

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Gen Mobile is rated 3.1 based on 361 reviews