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Gen Mobile Reviews

3.1 Rating 361 Reviews

53 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

3.1

Based on 361 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent customer service, and great price!”

Posted 3 years ago

“Good service.”

Posted 3 years ago

“Gen Mobile has reliable service and excellent customer representatives who help solve any problems immediately.”

Posted 3 years ago

“Excellent company and service”

Posted 3 years ago

“GOOD SERVICE, GREAT PRICING FOR A BASIC PHONE”

Posted 3 years ago

“Gen mobile has been very responsive to questions and requests. It is the best value anyone can find for the services and products received.”

Posted 3 years ago

“I had one line for my son since last October and the service is great so far. He uses mostly for texting and watching videos. And loves the service. I then decided to move on myself to GEN as well. And today I was able to move with my existing number. The whole process was hassle free with such a great bunch of folks in their customer care always ready to take up your query. A basic feature like Wi-Fi calling was not available with my previous carrier and their network was pathetic. I had such a problem with those guys. Their customer care was a joke. With no live chat support and you end up waiting for more than 30 minutes for your call to get attended. I am happy that I got rid of them. GEN is GENUINE. Thank you so much!”

Posted 3 years ago

“GenMobile is the best - and I have been with NUMEROUS cell phone service providers. I have turned COUNTLESS people on to your service (at least SEVEN) and yes, I need to start grabbing me rewards :). I also reviewed you on Sitejabber a while back and gave you 5-Stars. I have meant to also review you on Trustpilot, but I have no yet gotten around to it. Needless to say, however, that I am very happy with GenMobile right now. The other evening I had a hard sell from a Comcast agent (I have XFinity/Comcast Internet service) and they were telling me how I can have FREE cell phone service and would only need to pay for data - and I told them that for the time being, I was happy with GenMobile.”

Posted 3 years ago

Hi Jaqi, We are so happy to hear that you are enjoying our service! Thank you for all your referrals. We truly appreciate it! Make sure to use our Refer a Friend program so you can earn reward credits to use on your next bill or phone! Here is the link: https://www.genmobile.com/pages/refer-a-friend Cheers, The Gen Mobile Customer Care Team

Posted 3 years ago

“No issues with service very satisfied”

Posted 3 years ago

“It is really good”

Posted 3 years ago

“With this company customers come first and services is great”

Posted 3 years ago

“Everything good..”

Posted 3 years ago

“I have enjoyed using Gen Mobile since I began last summer. No issues, great coverage.”

Posted 3 years ago

“I have no problem with Gen Mobile. Service has been great. No drop calls.”

Posted 3 years ago

“Great coverage and easy setup.”

Posted 3 years ago

“I have never had a problem with Gen Mobile. And the price is right.”

Posted 3 years ago

“I love using Gen Mobile! I get all of the reliability of a big name cell carrier with low costs and no contracts. I have recommended this service to several people who complain about the high price of other plans.”

Posted 3 years ago

“Good line quality, good customer service.”

Posted 3 years ago

“I found the customer service was very knowledgeable for turning on the service or when I had to switch device!”

Posted 3 years ago

“No perceivable difference from the service I had with Sprint, for a much lower cost. Customer service was very helpful when I initially bought the wrong plan on accident, and auto-pay has been hassle free.”

Posted 3 years ago

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Gen Mobile is rated 3.1 based on 361 reviews