Genuine Collars Reviews

Name: Genuine Collars
Rating: 4.03

4.0 Rating 60 Reviews

73 %

of reviewers recommend Genuine Collars

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4.0

Based on 60 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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support@genuinecollars.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The collar is good. We have a strong dog we don’t trust plastic collars..it does have a smell with the dye but a good product..but why am I paying US dollars when it comes from Quebec.. won’t order from u again.”

Helpful Report

Posted 4 years ago

Hi Margaret, we just added a feature to charge in CAD and AUD for our Canadian and Australian customers, next time you can select to be charged in CAD.

Posted 4 years ago

“Overall seems to be good quality. I also called for care help after my dog was sprayed by a skunk and the gentleman I spoke to was very helpful.”

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Posted 4 years ago

“Customer service was quite good, Corey was helping me. Returning the collar, however, as I am not altogether impressed with the overall quality, namely, the thinness of the leather.”

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Posted 4 years ago

“Nice high-quality collars. Arrived quickly. Not as excited about the font or the hammered finish on the nametags though. Looks cheap as compared to leather on the collars. Also wish I had ordered the next size up on both collars. In the second to last hole on both”

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Posted 4 years ago

“Collars are made for larger dogs. I ordered for 2 Yorkies and the collars were too thick and cumbersome for a small dog.”

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Posted 4 years ago

“Shipping took forever and there was a mistake with a size when I received it. So I had to ship it back on my own dime plus I had to pay for shipping to get it back. The collars were nothing spectacular. Especially for what I ended up paying.”

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Posted 4 years ago

“The collar I purchased was too wide for a cocker spaniel. I asked if I could exchange it for a smaller size but I have to pay both ways for shipping. I’m going to donate the collar to a shelter since I’m unable to use it on my dog.”

Helpful Report

Posted 4 years ago

“I think the sizes ran a little large....Also I would like a wider collar. Quality of the product is excellent Service was excellent...I got the first one sent with an incorrect phone #. A new one was shipped the next day”

Helpful Report

Posted 4 years ago

Hi Ron, Thanks for your review. Your order was for a 1.5" wide collar and we offer collars up to 2" wide. Thanks, Genuine Collars

Posted 4 years ago

“I've just received a collar and leash. The leather quality looks good but I'm not entirely satisfied with the product. The loop in the leash is very small. My hand barely fits in it, and my husband's is very tight making it uncomfortable. (Picture comparing with my previous leash added) Also, the way it's secured seems not at all safe making it look like it could break at any time. I don't feel comfortable with this leash and collat for my big and strong dog. Maybe it could work for smaller breeds.”

Helpful Report

Posted 3 years ago

“Collar really not what it was advertised to be. Since this purchase I have bought and use another collar now”

Helpful Report

Posted 4 years ago

“Unimpressed with the rough quality of leather on the inside of the collar and leash. Especially considering how expensive the products are.”

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Posted 4 years ago

“Not happy with the quality. Ordered the gray color and when it arrived had strong chemical odor and within couple of weeks guess the stain wore off revealing a brown leather. The leather is too soft and collar stretched out and the engraving on plate was half stamped in.”

Helpful Report

Posted 4 years ago

“I order a collar, name tag and leash on July 18, 2021, Order #9336. It was delayed due a back order on the nickle rivets they use to attach the tag to the collar. I have reached out half a dozen times to get an update on my order...nothing. I asked for a refund...nothing. Based on the other reviews that are eerily similar, I would avoid dealing with this company; something shady is going on. I'm guessing they don't have a phone number on their webpage for a reason.”

Helpful Report

Posted 2 years ago

“Do not order. You will not receive anything and they will stop answering you once they have your money. Awful company”

Helpful Report

Posted 2 years ago

“I order a leather collar & a name plate on July 23rd & I haven’t heard from them since. Obviously this is a scam. Order ID 9402”

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Posted 2 years ago

“I can’t begin to tell you how disappointed I am. This leather is the stiffest, hardest, poorest quality leather I’ve ever experienced in my life and I grew up very poor. I previously bought my pup a color and lead from PetCo and this isn’t even close to the quality of this but three times more expensive. I wish I had read the comments and people were more truthful because this leather is worse than discount Payless tennis shoes.”

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Posted 3 years ago

“They sent an usable collar and refuse to back up their promise of "100%" satisfaction. Complete rip off, stay away.”

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Posted 3 years ago

“I purchased a collar for my large dog. It broke while on his lead while my husband was outside with him. Our dog only had the collar 4 weeks. I emailed them and asked for a refund. They said they would send another collar. I told them why would I want another collar? I'm not taking a chance of losing my dog. Quality is poor if it breaks in 4 weeks. No refund option. It took him 24 hours to respond.”

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Posted 4 years ago

“All the Dog Collar sellers on the internet I had to pick this one Nothing wrong with the collar just a measuring mistake I made and They would not exchange or refund because they have a POLICY and Customer Service or Understanding is not included and when they finally said they would exchange they made a demand which I decline to agree $47 Lost for a Collar I can not use Company could of handle this differently”

Helpful Report

Posted 4 years ago

Sorry you feel that way Joe, we have a very clear return and exchange policy in order to process returns and exchanges easily and within a timely manner for our customers. Unfortunately your demands for a free replacement for a collar of greater value than what you originally purchased could not be met.

Posted 4 years ago

“I am very worried as I have received this email but have not received my dogs collar yet”

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Posted 4 years ago

Genuine Collars is rated 4.0 based on 60 reviews