“Desired product was available on sale online -- not available in store I had visited. Entire online process was faultless and very efficient, from placing the order to delivery on time. Bravo Geox!”
“I love Geox. Quality comfortable shoes and excellent customer service at this store. The only downside is this store, in Faro, with a privileged location at the Algarve Forum Faro, does not have air conditioning. Last summer it was very hot inside and this year was the same. Ot is veey uncomfortable to be onaide the atore.
This store should represent better this excellent brand. All the stores on Forum Algarve have air conditioner. This is the only one that hasn't.”
“I don't know what happend with the quality of those shoes. After a few days of wear the mesh on the sides of my son's shoes fuzzed up. Looks horrid. Had to get new pair of shoes and those will be shoes worn for playing. My kids are gently on their shoes and we never had any issues with any shoes until now. They are not soft anymore, no quality and not made in Europe anymore.No more Geox for us. I will spend my money on quality shoes made in Europe.”
“One out 2 pairs of shoes AI had ordered arrived. Customer service atrocious when I queried where the other pair were 3 weeks later. Never received shoes.”
“I ordered on sale for my wife's birthday 2 pairs of expensive shoes on 9/1 and the order never came. I think it was never sent. UPS has no info GEOX says they will do a investigation and if applicable refund the cost not replace the order. So how does wasting 2 weeks and a bunch of time looking for the shipment get compensated or the missed birthday present? I never have had such a crappy service experience ever from online ordering. I went from loving to hating this brand. Service people you know it in Italy what about in the U.S?”
“This is my second bad experience with the Geox online shop after about four or five years. I want to return an order item. This turns out to be a complicated, cumbersome process: the instructions are extensive and complicated, the link to initiate the return process can only be found at 3rd glance. And then comes the hammer: I first have to create a "MyGeox account" and enter personal data there that goes far beyond the information needed to process the return. All I need to do is print out or send a postage-free return label. All the online senders I know already enclose such a return label with their delivery. Here, however, you have to submit a "return request" after you have left additional personal data free of charge.
Because I'm not prepared to do that, I'm not going to get a refund via the phone. Hotline.
Geox -- the worst online sender I know of. Improvements in customer orientation are not visible to me after five years.”
“wore the boots on an evening out as as soon as I left the house the zips at the back just fell down. I would pull them up and as I walked they would come down again. The zips are quite big so I’m assuming it’s a design fault.
I bought the boots back and explained to the manager in the store they were faulty. She said “sorry we can’t give you a refund” i challenged her response and she rudely said that’s just the way it is and if I don’t like it I should call customer services. I asked for the number and she said it’s on the website. No help, so unfriendly. I then called the number and a recorded message said I would be charged for the call by the minute. I then came off my mobile and asked the manager if she would call as I would be charged. She laughed and said “ we are not going to pay you for you contacting us “ I was shocked.
I understood that if goods are faulty I am by law covered by the consumer act. I explained this and said it’s not something she can help with. I demanded that she help so then finally called the number. She came off the phone and said sorry they are closed - it’s an Italian holiday.
I asked for a refund again and was told sorry we don’t give refunds. I left the store and immediately called my bank.”
