Getaflight Reviews

Name: Getaflight
Rating: 4.52

4.5 Rating 1,429 Reviews

89 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.5

Based on 1,429 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alina was really helpful and polite with assisting to change the dates for the flight. Great experience.”

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Posted 1 month ago

“Bella Smith was very quick and helpful at getting a schedule change sorted for me. I had a couple of queries and Bella responded to a couple of emails nearly by return.”

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Posted 2 months ago

“I would like to thank Maggi for looking after my querie, she listened my problem careful and take initiative solve the same. I was completely impressed with Maggi's professionalism and customer service.”

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Posted 2 months ago

“GetAFlight runs like a scam company which will become especially clear when you are in a crisis situation. Just to get information on change and cancellation fees for biz class and policies/options available to us in an emergency, they’ve required that we send birth, marriage & medical certificates and for over two weeks have not responded with any policies in writing. Complete and utter lack of transparency and keep sending us in circles all while adding more fees. Do not book with them!!!”

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Posted 2 months ago

“It took no time at all for my flight to be rescheduled! Very friendly on the phone too.”

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Posted 3 months ago

“Bella Smith has provided me with some excellent customer service and due to this i would highly recommend using this website. Inhad booked my ticket and March and the airline proceeded to change airport and this was communicated to me way in advance and I am happy with the service I recieved.”

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Posted 3 months ago

“Received excellent Customer service. Best price on my flights”

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Posted 6 months ago

“Bella was really good and very helpful”

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Posted 6 months ago

“Very helpful and accommodating.”

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Posted 7 months ago

“I had a a very good from a Freddie a whom helped me arrange a family flight over a two days ,he was patient with getting me through hurdles to get actual booking and was communication was excellent,very happy with result. Thank you Freddie .”

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Posted 8 months ago

“So I had bought a return ticket to Colombia and decided to cancel the return part of the ticket. I called Get a Flight and they wrongly advised me that I could get £320 back. I checked this several times with different agents before committing to cancelling the return ticket. When I made the call, they told me that I could not get any money back. Unfortunately by then I had made arrangements to stay in Colombia based on knowing that this extra expense would be offset by the £320 refund. I should not have believed this company. They are not serious and completely inconsistent with the advise they give. They feel no scrupule about lying to their customers. They will simply deny the truth and get away with it. Manager today was the same. I will never use them again and advise you not to either.”

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Posted 8 months ago

“Getaflight CustO'mer Service +1 8O5.420 '3O7O Getaflight pH.one NumBer'' +1 8O5.420 ,.3O7O Tabitha Gruelle was every helpful I just called to give the mileage of my vehicle and she also help me download the app on my phone before hanging up the phone thank you again. Tiffany in customer service was amazing! I called to update a credit card that had been lost and change our email and home address' for two of our vehicles. Tiffany was kind, patient and very knowledgeable. I dread calling any customer service department, but this was a pleasure. My experience was excellent. I called to canceled my policy because we couldn't afford the policy, but it was reduced down to make it more affordable for us. He never made us feel bad about ourselves being on a fixed income.”