Getaround UK Reviews

Name: Getaround UK
Address: 35 rue Greneta, Paris
Rating: 4.06

4.1 Rating 126 Reviews

77 %

of reviewers recommend Getaround UK

Company Reviews

Questions

Metrics

4.1

Based on 126 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Email:

cs-reviews_uk@getaround.com

Location:

35 rue Greneta
Paris
75002

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Getaround UK 1 star review on 27th June 2023

Vladimir

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheapest and most effortless way to rent a car in London!”

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Posted 4 years ago

“Very helpful!!”

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Posted 4 years ago

“Easy to register and set up. Great choices. Fab communication with the owner and value for money.”

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Posted 4 years ago

“Excellent service especially Drive Open.”

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Posted 4 years ago

“Great car, clean and drives great. No problems with it at all”

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Posted 4 years ago

“Great Service!!”

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Posted 4 years ago

“This app is a revolution and a step forward to end the game of this crazy car rental companies who have been ripping off the customers with crazy prices. Drivy should also keep a control of its prices otherwise the similar apps like Turo and virtuos might take over”

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Posted 4 years ago

“Good services.”

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Posted 4 years ago

“They have amazing customer service”

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Posted 5 years ago

“Brilliant Service, no hiccups what so ever, lack of state cars was only thing i give the Good than Very Good.”

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Posted 4 years ago

“Car was fine (nice to drive) the only issue was a burn mark on front passenger seat.”

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Posted 4 years ago

“Overall very good .”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Your service, not happy, my disappointment was the car I hired, I wasn't able to have due to your lack of organizing, throwing my day totally out of sync, arriving at my destruction 3 hours late, not a formal letter of apologise, that would have stand very good stead , instead of good, looking forward to see a better reflection next booking, I'll reserve recommending other's, it all depends on my next booking.”

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Posted 4 years ago

Hi Trevor, sorry to hear about your experience. Thank you nonetheless for leaving us a review, feedback is incredibly important to us and allows us to improve our service going forward. I hope your next booking goes smoothly. Best, Drivy.

Posted 4 years ago

“no comment”

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Posted 4 years ago

“It was easy 24/7 and I will do it again if need. Very happy with service”

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Posted 4 years ago

“Good service, only fault, the car is left really dirty and requires a valet before next rental”

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Posted 4 years ago

“The screening process and the check of my documents was cumbersome but I understand it. Some hidden additional cost and no response to my complaint is more frustrating.”

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Posted 4 years ago

“Incorrectly charged twice for 'missing fuel' despite filling up the tank on both occasions for returning the vehicle. Took several emails to resolve and get refunds.”

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Posted 4 years ago

Hello Eve, Thank you for taking the time to give us your feedback, I'm really sorry to hear that there have been issues with the fuel recordings on your rentals and delays in getting refunded. We will certainly take this feedback on board so that we can look at where improvements can be made! Many thanks, Laura

Posted 4 years ago

“I got drenched taking pictures of the vehicle on collection and at drop off. The car needed a vacuum. The car itself was okay but the messing around with an app to take pictures and answer questions about the condition of the car, not good.”

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Posted 4 years ago

Hello Clive, Thank you for taking the time to let us know about your experience and provide us with your feedback. I'm sorry to hear that overall the experience was not very satisfactory for you, and we are looking into ways that we can make the check-in and check-out process more user-friendly so that you can spend less time on the app and more time enjoying your journey! Have a great day, Laura

Posted 4 years ago

Getaround UK is rated 4.1 based on 126 reviews