Glasses Direct Reviews

Name: Glasses Direct
Address: Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom, Wiltshire
Rating: 2.02

2.0 Rating 122 Reviews

24 %

of reviewers recommend Glasses Direct

Company Reviews

Questions

Metrics

2.0

Based on 122 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

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Glasses Direct 1 star review on 19th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“reflects other peoples experiences, unexplained delays, nobody answers the phone, problems with prescriptions the list goes on and on”

Helpful Report

Posted 4 years ago

“Awful Awful Awful experience. Had bought glasses from them before without problem, so entered new prescription and ordered again. Received a snotty email demanding a signed prescription copy, as I was clearly incapable of transcribing it correctly onto their site. I was annoyed but sent them a PDF of it. Only to get an even snottier email from their nasty "customer disservices" claiming they could not open my PDF as it was an "unknown format". I checked. it was a PDF!!! i tried to phone umpteen times and was left on endless hold. Eventually lost patience, left a message and asked for a refund. An hour later, there was a phone call from an abusive young woman whose command of English grammar was awful and she was very sneering in tone, claiming I had "clearly made a mistake" (one of my eyes is + the other - it is NOT a mistake) I pointed out she could have sent a decent email saying they found the prescription unusual, and could I please confirm it with them and send a copy of the prescription? But no, easier to make out i am completely stupid............... She became more and more sneering and abusive then terminated the call after saying the refund had been processed. AVOID AT ALL COSTS!!!!!!”

Helpful Report

Posted 4 years ago

“i was extremely reluctant to order from glasses direct after seeing all of the poor reviews on here HOWEVER i got an email saying they was in the lab a day after ordering, an email saying they’d been sent out the day after that and then they actually arrived on day 3! i’m over the moon with my glasses (everly- shiny silver). i don’t believe i’ve ever left a review for anything before but i’m so impressed i had to!”

Helpful Report

Posted 4 years ago

“So, I bought a pair of varifocals, and got a free pair. They send the ‘free’ pair first, I tried them on and they were terrible. Not my prescription, and dangerous to use. So I sent them back. The other pair arrived, all ok. Weeks later, they emailed me to say they can’t process a refund, as they sent me READING glasses, and not varifocals. Be aware they’ll happily take your hard earned, and send something for ‘free’ that’s completely no use to you. Customer service is laughable, you can never get anyone to answer the phone, and it takes days to even answer an email. They don’t look at the email trail, so don’t even answer your query properly. This company is a joke. Avoid at all costs. Wish I’d gone back to specsavers!”

Helpful Report

Posted 4 years ago

“Completely and utterly useless, I placed an order nearly a month ago providing them with all the important information included on my prescription including the date on the prescription. Nearly a month on that date now falls outside of the range the accept so they will no longer process my order. Had they processed my order on the date I made it I'd have my glasses by now and probably be a happy customer. On top of that they asked me for a photo holding a "credit card sized card to my head", I chose one made of cardboard as it was one containing no sensitive information but it was identical in size to a credit card. Apparently they can't take a measurement because it's made of cardboard instead of plastic... If they can't judge dimensions based on the material of the object I certainly won't be trusting them at any point with the more delicate measurements of my prescription.”

Helpful Report

Posted 4 years ago

“NOPE NOPE NOPE NOPE PLEASE AVOID THIS COMPANY AT ALL COSTS. I BOUGHT 3 PAIRS OF GLASSES OF THE SAME MODEL, AND THEY ALL ENDED UP HAVING A FAULTY HINGE. IT IS IMPOSSIBLE TO REACH CUSTOMER SERVICES, AND THEY JUST SEEM TO WANT TO TAKE YOUR MONEY. POOR QUALITY LENSES AND FRAMES. GO ELSEWHERE IF YOU NEED GLASSES. SAVE YOURSELF THE HASSLE. BOUGHT FOR FAMILY PRIOR TO A PURCHASE OF MY OWN, AND THEY TOO HAD THE SAME PROBLEM. I WAS STUPID TO PUT TRUST IN THIS COMPANY”

Helpful Report

Posted 4 years ago

“I’ve used glasses direct before and no problems. This time however there were numerous problems, having placed your order and parted with your money. I sent my script and was told it would be 5 days to reply to the e mail. Same again when they wanted measurement for Varifocals! Glasses eventually arrived. Varifocals to completely wrong prescription and I was trying to drive in them. Numerous phone calls between 10-20 minutes on phone waiting in queue each time. Sent glasses back. No contact. Phone call said needed other free pair back for full refund and had gone ahead to change the lenses without contacting me. Eventually refunded me but no recompense.Will never use them again. And advise others not to either.”

Helpful Report

Posted 4 years ago

“This company is a big fat rip off rip-off . A waste of time. I ordered using their 2 for £ 19 deal with the correct code. But the second pair never arrived. After many times trying to contact them unsuccessfully by phone , I sent an email which was unsatisfactory in reply. I was told that the frames I had chosen were to cheap to be in the deal. The advertising loudly proclaimed that it was a two pair for £ 19 deal. How could my frames which were more expensive than the deal not be included??????? I received no satisfaction so naturally wont be using glasses direct again!!!!!!!”

Helpful Report

Posted 4 years ago

“This company is a waste of time. I have for many, many years bought my contact lenses and glasses online. With my contact lens supplier I put my prescription into their website then 2 days later without fail they arrive. My glasses supplier, I enter the prescription the a week or so later they turn up. I couldn't remember where i got my glasses from last time, I need a new pair as my existing ones were broken by our baby daughter, so I did a search for a glasses company. Glasses Direct came up, i went on their website site and took advantage of their 'buy 1 pair get another much cheaper' style deal. I put my prescription in, first thing it wants a prescription no older then 2 weeks. No problem, I just changed the date to suit. All done, all ordered. Well so i though! I few days later i got an email asking for a copy of my prescription!!! Why!! I uploaded a prescription, thinking that was it. Glasses would turn up in a week or 2. No they didn't! Instead I had another email asking me to hold up a credit card to my face so they can measure pupil distance. Again why?!! I sent a blunt reply saying "Just get on and make the glasses I've paid for. Thankyou" Then another week later, still no glasses, just another pointless email asking about holding a credit card up, pupil distance.....etc. I canceled my order and said I would take my business else where, as it was too much messing about, and to much of an ordeal. People order online for price and ease. They don't all the above BS and haven't got time for it either. Please take your business else where.”

Helpful Report

Posted 4 years ago

“I ordered two pairs of glasses, only one pair arrived, for some reason the second pair was returned to glasses direct ( not by me I am still waiting to receive the second pair). Glassesdirect sent an email saying the second pair had been returned to them and saying no instructions were filled out on the returns form (not surprising as it was not me that returned them - maybe they were delivered to an incorrect address and returned because of that ) , and could I contact then, and let them know my instructions. Not surprising as it was not me that returned them - maybe they were delivered to an incorrect address and returned because of that . I have sent them seven emails, none of which have been answered or actioned and tried numerous times to contact them by phone, they don't seem to answer the phone at all, I have not managed to get my second pair of glasses”

Helpful Report

Posted 5 years ago

“Shocking. Sent in my prescription over 3 weeks ago. It takes a week for them to reply and they are asking for information that has already been provided. Don't bother trying to call, they never answer. The only contact seems to be by email. They are happy to take my money, but not to provide me with the goods I've paid for. AVOID”

Helpful Report

Posted 5 years ago

“Update, since posting my review I received a call from "Glasses Direct" saying they had sent me an email saying because my prescription was "complicated" the thickness of the lens would be 7mm!! unless I upgraded to "Gold" ( at extra cost ). My glasses from a High Street Opticians are normal thickness. They have promised me a refund, I won't be using an On-Line company again”

Helpful Report

Posted 5 years ago

“I ordered two pair of glasses and over two weeks have passed, no sign of the glasses and no answer to my emails no answer to my phone-calls or recorded messages I'll try to get my money back but it will take some time. I will update this review.”

Helpful Report

Posted 5 years ago

“I have just received my two pairs of glasses that I paid £28 for; one for reading; just a standard lens and one for computer work with anti-reflection. I am absolutely delighted with them; they are really nice glasses and I ordered them last Sunday and received them today, Friday. Outstanding service and an affordable price, considering the day before I had paid £189 (although verifocals) elsewhere.”

Helpful Report

Posted 5 years ago

“Ordered 2 pairs in the past & they were ok but scratched easily. So ordered another 2 pairs but scratch resistant this time. Unfortunately after less than 3 months these to are scratched. I only use them for reading. Still awaiting to resolve the problem.”

Helpful Report

Posted 5 years ago

“Decent price good quality, got my last 4 pairs from here.”

Helpful Report

Posted 5 years ago

“I have ordered at least 8 pairs of glasses recently, as I have a puppy that keeps eating them. My last order in December I wrote the prescription wrong on the form a - instead of a +. I was able to return them and received new pairs at no extra cost for an error that was my fault. That is excellent service and as always happy with the glasses”

Helpful Report

Posted 5 years ago

“Excellent. I had a complicated prescription and varifocals and bifocals. They were accommodating, gave me a good price and swift delivery. I changed my mind after wearing the glasses for a couple of weeks and they were collaborative on the phone to get a tweak to the design and prescription. The glasses were swapped without issues. This is top notch service and that I why this is probably the 7th year I have bought from Glasses Direct.”

Helpful Report

Posted 5 years ago

“So easy to use and great prices 2 pairs £35...I ordered my prescription glasses on the Wednesday and they were delivered on the Saturday..Great communication via email, regular updates on the progress of the order and really easy site to use. Would recommend and definitely be using again...Breath of fresh air to get exactly what was ordered with great customer service ..”

Helpful Report

Posted 5 years ago

“Send a pair of existing frames, waited ages to hear then an abrupt, rude phone call lasting under 30 seconds to say they could not be reglazed with no explaination why. One of the smaller, independent online glazers did it immediately with great customer service. I’d rather pay a fraction more than give any money to these fools.”

Helpful Report

Posted 5 years ago

Glasses Direct is rated 2.0 based on 122 reviews