Glasses Direct have a Customer Happiness Grade of C. Customers love their delivery but are unhappy with their customer service.
“
they were less than half the price of my usual opticians and included the top spec varifocal lenses with coatings.
”
- Leon Gingell
“
Free home trial arrived next day, ordered 2 pairs with a great price on thin lenses, they arrived 5 days later.
”
- Steven
“
Ordered two pairs of exactly same glasses, one to leave in the office and one to have in my bag.
the order process could not have been simpler.
The quality and price of these glasses are fantastic.
I shall never ever buy glasses in high street store again....
”
- Anonymous
“
Service was amazingly fast. Glasses ordered on Easter Sunday evening, yet delivered within 5 days, bank holiday included. There were regular emails giving the progress of my order. They were delivered by Royal Mail on a one day delivery turn around.
The cost was very reasonable. Service has been excellent. It’s my first time ordering from an online service and I am converted.
”
- Catherine H
“
The delivery of my finished glasses was swift and efficient.
”
- Nicky
“
Really helpful and really good communications, quick delivery and updated you on the process of my order
”
- Donna Mullen
“
absolutely diabolical service, glasses were incorrect so sent back over 2 months ago and they are still looking into it, they ignore emails and cant help on the phone,ORDR26069716
Buyer beware!
”
- chris Berryman
“
Customer service is terrible, no reply to emails, waiting 40 plus minutes on hold and then when answered felt like I was being fobbed off, promised to send email but never did. Never again
”
- Anonymous
“
Very poor service.
”
- Anonymous
