GlassesNow Reviews

Name: GlassesNow
Rating: 4.82

4.8 Rating 884 Reviews

96 %

of reviewers recommend GlassesNow

Company Reviews

Questions

Metrics

4.8

Based on 884 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44141 5486520

Email:

info@glassesnow.co.uk

Write Your review

Tell us how GlassesNow made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GlassesNow 5 star review on 9th August 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service.”

Helpful Report

Posted 8 years ago

“I am satisfied with the glasses but the box of glasses there is a little problem the cover logo print not very well “F” cannot see clearly because it is a new one so I am a little bit unhappy with that. Thanks”

Helpful Report

Posted 9 years ago

Hi Qian, Thanks for your review. We're sorry that you seem to have been sent a defective pair of Tom Fords. As well as Tom Ford themselves, we inspect our frames before they get sent out, but it seems we missed this flaw. We will be reviewing our inspection process to try and prevent this happening again. If you're not happy with your purchase for any reason at all, then we're quite happy for you to return it within 14 days, and we can either refund you, or send you out another frame at no cost to you. We can send you a free postage label to return your frame - just get in touch via email. Regards, Nathan GlassesNow Web Manager

Posted 9 years ago

“Good frames arrived as stated. No anti reflective coating on the inside so I get reflections from the windows behind me which is a bit annoying. The anti reflective on the front isn't that great either!”

Helpful Report

Posted 9 years ago

Hi Thanks for your order and review. I would note that all our lenses have anti reflection coatings on both front and back surfaces and are of an excellent quality (same lenses as used by quality high st opticians) However if you are unhappy for any reason we are here to help.

Posted 9 years ago

“Service and delivery proved excellent, they said by 1pm next day but beat that by 2 hours! Quality is good and overall i'm very pleased with the outcome. i would certainly use them again.”

Helpful Report

Posted 9 years ago

“Good quality, nice colour and shape. Devilery fast as well”

Helpful Report

Posted 9 years ago

“Frame was abit bigger than expected and lenses are also very thick. However customer service was the best I've experienced in any shopping experience and delivery was at great timing definitely would recommend to family and friends. Keep up the good job and thanks to the lovely woman that assisted me.”

Helpful Report

Posted 9 years ago

Hi Brian, Thanks for your review - I have passed your kind words onto Kim, the customer service agent that helped you. Regarding the thick lenses; unfortunately this is due to the strength of your prescription, and would be the same wherever your glasses were made. The only thing we could do to improve this would be to use a higher index lens, though this does cost more. You had a 1.67 index lens (which is the second thinnest we can offer), but it is possible to use a 1.74 index lens which would have made your lenses slightly thinner, though they would still be perceived as quite thick.

Posted 9 years ago

GlassesNow is rated 4.8 based on 884 reviews