“Dear GH,
Had my Abarth serviced today with a courtesy car provided. A big thanks to all the service team and a special thank you to Teresa, for looking after me so very well. A happy customer and I "will be back". Martyn”
“This regards the Bedford branch, however I believe the service manager David covers both.
My wife and I have had the worst customer service. The service manager "David" was rude to myself and my wife. Laughed when I told him my wife needed her car back as she worked in a special needs school and then claimed he had a cold when I called him on it. I asked multiple times for his bosses phone number and he hung up the phone on me. My wife's first interaction with him left her scared and I had to go in and pick her car up for her. As long as they employ this man go elsewhere
I am still waiting for a formal investigation but as David said on the call to me there was no issue with his behaviour and it was my wife rather than him and has still not fully apologozed to me or the woman he intimidated.
This man has been with the business for a month, either he needs to go on a course to deal with the public or removed. I guarantee this will happen again.
I have raised a formal complaint which I am still waiting on hearing back on.”
“Do not take your car for a re-gas to Glyn Hopkins of Milton Keynes. They ripped me off by replacing parts that didn’t need replacing.
I had taken my Nissan Juke to Glyn Hopkins as the air conditioning was not working and I presumed it needed a top up. The car was re-gassed and when I picked the car up after 2 hours the same day the air-conditioning was not working. After reporting this to Glyn Hopkins I was informed that the condenser was in poor condition and 1 fin was broken and that it needs to be replaced. There was no mention of any leaks from condenser. I took the car back for the condenser to be replaced and paid the invoice. They were going to charge me £491.90 but after complaining about the £75 top up I had paid for they charged me £327.00 which I paid under protest. I had asked them to keep the condenser for me to inspect.
After 2 days the air-conditioning was not working again and when I took the car back, I was told that the compressor and hoses needed to be replaced. I said to the service representative that if the condenser was not leaking (it was in poor condition) it should not have been replaced and I should not have been charged for it.
They ignored my comments.
I took my car in to the garage and the compressor and pipes were replaced and under protest I paid a further £489.59.
I was handed the condenser that they said had been replaced and I informed them that this is not the condenser from my car. I showed them the photographs that were taken when the part was on the car and asked them why they are trying to tell me this was replaced on my car. The condenser that I was given was in reasonable condition but had a leak in the bottom left hand corner.
I am also of the opinion that the compressor was not leaking and that the leak was possibly from a pipe as I was not given the compressor for me to get checked independently by a motor engineer. I was told that the compressor will be sent to Nissan as they made a goodwill contribution towards the cost of the item.
I am still waiting for Glyn Hopkin complaints team to get back to me.”
“Fantastic after sales/service team. They make you feel welcome and nothing is a problem, super customer service, there is a great feel between the guys like they are all one family”
