LoadUp Reviews

Name: LoadUp
Rating: 4.56

4.6 Rating 4,494 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,494 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

Michael

LoadUp 5 star review on 20th October 2021

Cal Kemper

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite, friendly, and efficient. Would use them again.”

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Posted 5 days ago

“Pablo was fantastic!”

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Posted 5 days ago

“Showed up within the first two hours of schedule d window. Very professional and friendly.”

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Posted 6 days ago

“Brandon & his helper were awesome! They gave me a heads up prior to arrival, got here & were super professional & amazingly quick loading up all of my items. Definitely will use this service in the future!”

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Posted 6 days ago

“everything was great. they were priced under than other services I used. The person on the other line that took our order was amazing, thanks Rex! And the person that came to pick up the order was great and on time. Highly recommend them!”

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Posted 6 days ago

“Pleasant helpful men. Fast and efficient”

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Posted 6 days ago

“Devin and Noe did an excellent job! They carefully moved my sleeper sofa down the stairs and out of my home without damaging the walls. Thank you guys for a job well done.”

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Posted 1 week ago

“These guys were awesome, they were so nice and did exactly what I needed and always asked how I wanted things or if there was an issue gave a solution. Would highly recommend and will use again!”

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Posted 1 week ago

“They came exactly at the time they said they would. I showed them what needed to be removed. They went about and removed all the stuff quickly and efficiently. They asked if there was any thing else I needed. I said you got it all. They said OK and we were done. I can’t think of any way it could have gone smoother.”

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Posted 1 week ago

“Edinson and he’s helper were very efficient in handling my pickup . Thank you again. Donna Hernandez”

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Posted 1 week ago

“10 out of 10. much thanks”

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Posted 1 week ago

“They were so fast and so kind. I highly recommend.”

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Posted 1 week ago

“Super fast arrival for same day service! Easy Service and nice people.”

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Posted 1 week ago

“Friendly & prompt.”

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Posted 1 week ago

“Terrible company to hire in Ma. New Bedford area. Did not hire them as they quoted a price of over 900 got another company 180. After that they harassed me on text when I told them their price was insane. Don't hire u will be sorry”

Helpful Report

Posted 1 week ago

“1 out of 10 don't recommend. I was looking for a next-day appointment before a busy travel month for worm. I called and booked an appointment on 3/31 (Easter Sunday) with a live representative who said nothing about not providing services on the holiday. I was pleased because it was super convenient which is why I was willing to pay upfront. I got a fall about 4 hours later from a driver that said they actually don't pick-up on Easter Sunday. When I called to cancel the appointment to make other arrangements (the ONLY reason I booked with them is becuase they led me to believe the could provide the service sooner than anybody else) I was told they could only refund 80% of the fee. Completely unacceptable given that it was the company's fault to book me for that day in the first place. I contested the charge with my credit card company (Chase, who I 10/10 DO recommend) who was able to get me a 100% refund; obviously that was always an option that I was not offered when I called on my own behalf. I don't blame them for not working on Easter; I blame them for booking the appointment in the first place and not acknowledging their error.”

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Posted 1 week ago

“Very cordial and friendly when they picked up my old mattress. They called and even offered to come earlier than was scheduled. I would recommend them!”

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Posted 1 week ago

“Daniel (Danny) was terrific. Team was quick, efficient and friendly!”

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Posted 1 week ago

“John was awesome! He was friendly and courteous, but also super quick and efficient. I would highly recommend his services!”

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Posted 1 week ago

“Reasonable pricing, super fast service, guys were very professional and respectful. 100% will utilize their services in the future instead of killing my back!”

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Posted 1 week ago

LoadUp is rated 4.6 based on 4,494 reviews