Review and raise up to £2.00
I believe that the customers ought to be warned.
The initial service was friendly and helpful. We had a quick call out for our old SMEG fridge/freezer that cost an extra £20. We opted for the £287 plus £56 for a years insurance. When I enquired I was told that even if the repair was more we would not pay an additional fee.
What we were not told was that we would be charged £287 for replacing a bulb in our fridge. There was no refund, even as a goodwill gesture. Our call cost £363! Please be warned. This is unreasonable and unfair.